INNOVATION&CHANGE: Chapter 7 Quiz

According to Kurt Lewin, managing organizational change is a simple process that requires organizational dialogue, change intervention, and reformatting

False

Organizational innovation is defined as "doing things differently" inside an organization.

False

Resistance to change usually results from organizational factors: such as the absence of promotion guidelines, bonuses, and praise.

False

Downsizing has thinned the ranks of hospital personnel. Hospital employees were adamantly resisting any more change. What method could hospital administrators use to manage this resistance?

any or all of these

Which of the following is a component of a creative work environment that encourages creativity?

All of these

Which of the following is an organizational impediment to creativity in a work environment?

All of these

_________ forces support the status quo.

Resistance

A creative work environment requires organizational encouragement and supervisory encouragement as well as work group encouragement.

True

A technology cycle begins with the birth of a new technology and ends when that technology reaches its limits and dies; it is then replaced by newer, substantially better technology.

True

Companies that want to sustain a competitive advantage must understand and protect themselves from the strategic threats of innovation.

True

Declaring victory too soon is one of the mistakes managers often make in the refreezing stage of change.

True

Even though education and communication, participation, negotiation, top management support, and coercion can all be used to manage resistance to change, coercion should be used only in a crisis or as a last resort.

True

The purpose of multifunctional teams is to _______.

allow organizations to concentrate on their internal environments and ignore the external environments until they have completed the brainstorming process

A(n) is the individual who is formally in charge of guiding a change effort.

change agent

According to social psychologist Kurt Lewin, ________ lead to differences in the form, quality, or condition of an organization over time, while ________ support the status quo, or the existing state of conditions in an organization.

change forces; resistance forces

Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?

coercion

. are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged.

creative work environment

A technology _______ begins with the birth of a new technology and ends when that technology reaches its limits and dies as it is replaced by a newer, substantially better technology.

cycle

When resistance to change is based on insufficient, incorrect, or misleading information, managers should use as an approach to manage resistance.

education and communication

Which of the following is NOT one of the components of creative work environments?

group compensation

Organizational is the successful implementation of creative ideas in organizations.

innovation

Organizational development___________.

is accurately described by all of these

Creativity was needed to improve efficiency without raising costs at one automobile maker. Over the last few years, the company has successfully implemented a creative engineering program that allows its plants to produce more than one type of car from the same assembly line. This successful change to a flexible manufacturing system is an example of .

organizational innovation

Which of the following is one of the sources of resistance to change?

self-interest

The development of the DVD player was a source of ____ to companies in the movie industry just as VHS tapes had once been.

technological discontinuity

is the knowledge, tools, and techniques used to transform inputs into outputs.

technology

When a merger of South Carolina-based Springs Industries with the Brazilian textile producer Coteminas was announced, the CEO of Springs was quoted as saying, "It is unclear what effect this move will have on our employees though no immediate layoffs are planned. There may be some in the future." In this stage of the organizational change, the CEO should use empathy and communicate specific details of the merger.

unfreezing

The three steps in the basic process of managing organizational change outlined by Kurt Lewin are .

unfreezing change intervention refreezing