Interpersonal Comm Exam 2

When listening to support others, it is usually best to express our judgments of the situation early on in the discussion. T/F

False

Unlike verbal communication nonverbal communication is unintentional. T/F

False

Nonverbal communication does not reflect cultural values. T/F

false

Nonverbal behaviors should be interpreted while keeping in mind individual differences and context. T/F

true

Silence is considered a form of nonverbal communication.​ T/F

true

In some military academics, such as west point, using ____ is a recognized method of stripping a cadet of personhood if he or she is perceived as having broken academy code.

Silence

People with high status and/or power tend to touch others and invade others' space more than do people with less power and/or status.​ T/F

True

Listening—or trying to listen—takes up at least ________ of most people's waking time.

1/2

It is estimated that nonverbal communication accounts for what percentage of the total meaning in interpersonal communication?

65-93%

​Verbal communication and nonverbal communication are similar in all of the following respects EXCEPT:

both are perceived as equally believable

Literal listening involves focusing only on the relationship-level meaning of a message.​ T/F

False

Men are more likely than women to use nonverbal behaviors to express how they feel. T/F

False

Poor listening is a leading reason that some people don't advance in their careers.​ T/F

True

It is nearly impossible to tell if someone is pseudo-listening because they rarely give themselves away. T/F

False

Research indicates that people who are considered above average in attractiveness no longer have a social advantage over people who are considered less attractive. T/F

False

Selective listening is effective because we focus on the most important parts of a message T/F

False

The cost of poor listening in the workplace are minimal. T/F

False

Not surprisingly, people who engage in ambushing tend to arouse defensiveness in others.​ T/F

True

​Mindfulness grows out of the decision to attend fully to another person. T/F

True

Our increasing engagement with social media has increased our listening effectiveness. T/F

False

Assuming an attentive posture, holding eye contact, and nodding to show you understand what another person is saying are nonverbal behaviors that convey which dimension of relational-level meanings?

Responisveness

The only guidelines in listening for pleasure are to be mindful and control distractions. T/F

True

Most people operate at peak level when they are multitasking. T/F

False

Chelsea does not enjoy the speaker's topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of:​

Listening for information

Nonverbal behaviors are generally more influential than verbal communication in establishing the relational level of meaning. T/F

True

Repetition, mnemonics, and regrouping are all ways to help us remember what we hear. T/F

True

During a student speech, the campus landscapers begin mowing the lawn, making the student's presentation difficult to hear. The audience is experiencing ________, one of several listening obstacles.

Noise

While listening to her friend Bill, Judy occasionally says, "Tell me more" or "That's interesting, go on." Judy is:

using minimal encouragers

What is a mnemonic?

A memory aid

Which type of nonlistening actually involves listening very carefully to a message?

Ambushing

Nonverbal communication is important, but can never replace verbal communication. T/F

False

In many Estern cultures, silence indicates:

thoughtfulness

Ambushing is listening carefully for the purpose of attacking a speaker. T/F

True

Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds, "Sounds as if you're feeling pretty low about the response so far." Lance's communication is an example of:

Paraphrasing

Substantial research shows that women and minorities take up less space than white men in Western society. This is related to which aspect of nonverbal communication?

Proxemics

Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as:

adapting listening appropriately

Studies on ____ show that people spend more time eating, eat less, and rate food more highly in a fine dinning situation.

environmental factors

Cultures do not differ in their orientations toward time.​ T/F

false

Maintaining direct eye contact is a sign of attentiveness around the world. T/F

false

Which type of non-listening involves listening only for content and ignoring the relationship- level of meaning?

literal listening

Cosmetic surgery and eating disorders are associated with ________, one type of nonverbal behavior.

physical appearance

Morgan is a teacher and wants to make sure that her students respect one another. She has a rule that if a student wants to talk, then the student must raise his/her hand before speaking. This rule helps to:

regulate interaction

Nonverbal communication is arbitrary, ambiguous, and abstract. T/F

True

Effective listening is easy, relaxing, and requires little effort on the part of the listener. T/F

False

A form of nonlistening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is:​

Defensive Listening

As after taking cooking lessons, Thelma bakes a cake for her friend Louise's birthday. When Louise sees the cake, she says, "Wow, that's so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately." Thelma angrily replies, "Well I'm sorry that I didn't decorate the cake extravagantly. I guess I still have a lot to learn about cooking." Thelma's response illustrates:

Defensive listening

Cultural training does not influence which emotions we express and how we express them. T/F

False

As the meeting stretches to three hours, Julie starts to experience a listening obstacle that involves fatigue, hunger, and having trouble summoning the energy needed to listen closely. This is an example of:

Lack of effort

Kandoor has a hard time pronouncing some English words, because his first language is so different from English. Kandoor is having some problems with:

Paralanguage

A form of nonlistening is ________, which involves focusing only on particular parts of a message.

Selective listening

While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ________, one form of nonlistening.

Selective listening

Environmental factors such as architecture, room design, and color scheme affect how we feel and act. T/F

True

External obstacles to listening include message overload, message complexity, and noise.​ T/F

True

In some cultures, kisses on both cheeks are the standard mode of greeting and bidding goodbye to business contacts.​ T/F

True

Individualist cultures tend to assign each member more personal space. T/F

True

Kinesics refers to body position and body motions. T/F

True

All of these statements provide good advice for improving nonverbal communication EXCEPT:

Try to interpret a person's nonverbal communication independent of culture or setting

In Bruno's car, he has many bumper stickers and several souvenirs from all the road trips that he has made in that car. What are Bruno's personal items examples of?​

artifacts

The personal objects we use to announce our identities and heritage and to personalize our environments are known as:​

artifacts

While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example of:

being mindful

Having to wait to see a physician or attorney, even if you have an appointment, conveys the message that the physician's time is more valuable than yours. This is an example of the importance of ________ in nonverbal communication.​

chronemics

Raul came to the United States from Mexico three months ago and he is still having trouble understanding Americans' tendency to rush all the time. He is also surprised when his teachers are irritated if he joins class a while after class has started. Raul's confusion about American pace of life is based on which aspect of nonverbal behavior?​

chronemics

Paralanguage is communicated through all of these except:

hand gestures

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually, he listens well in class, but the professor, in this case, presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

message complexity

When Mark and Cindy fight, Mark knows when Cindy is really upset, because every time Mark will ask if something is wrong, Cindy will scream "Everything is fine!" Mark knows that because she is screaming, her ________ indicates that she is mad.​

paralanguage

​Six-year-old Timmy did not get a toy from the supermarket that he really wanted. He refuses to sit near his mom or even hold her hand when he walks to the car. He is using his ________ to indicate his anger.

proxemics

Environmental factors such as architecture, room design, and color scheme affect how we feel and act. T/F

true