Interpersonal Communication Chapter 12

conflict style

a pattern of managing disagreements that repeats itself over time in a relationship

win-lose

an approach to conflict resolution in which one party reaches its goal at the expense of the other

passive aggression

an indirect expression of aggression, delivered in a way that allows the sender to maintain a facade of kindness

indirect communication

an oblique way of expressing wants or needs in order to save face for the recipient

False

"It takes two to tango" - in conflict, as in dancing, men and women behave in totally similar ways.

False

A conflict can exist even if both parties aren't aware of the disagreement

False

Because of its indirect approach, passive aggression is a good choice for dealing with conflict.

True

Every relationship of any depth at all has conflict

c. cowardlyness

All of the following are The Four Horsemen except: a. criticism b. defensiveness c. cowardlyness d. stonewalling

c. monitor and correct your partner's behavior

All of the following are steps for collaborative problem solving except: a. consider your partner's point of view b. negotiate a solution c. monitor and correct your partner's behavior d. follow up on the solution

d. demand a fair solution

All of the following are steps for collaborative problem solving except: a. identify your problem and unmet needs b. set a date c. describe your problem and needs d. demand a fair solution

False

Competing is clearly superior to other conflict styles to get what you want

False

Compromising is never a satisfying way to resolve conflict

False

Conflicts can never be constructive

False

Gender and culture rarely have an impact on the types and styles of conflict.

True

Many satisfied couples think and communicate differently when they disagree

frustrated and uncomfortable

Research suggests that partners of "self-silencers" (People who avoid conflict) often feel:

a complementary conflict style

When partners use different but mutually reinforcing behaviors, they illustrate:

False

The first step in win-win problem solving is to make a follow-up plan

compete/passive agression

What conflict style is illustrated here? "I can't believe you were so stupid as to have deleted the report."

compete/direct agression

What conflict style is illustrated here? (Sarcastically) "Oh, sure, I loved having dinner with your parents instead of going to the party Saturday night."

collaborate/win-win

What conflict style is illustrated here? A smoker and a nonsmoker agree that smoking on the balcony meets both their needs.

collaborate/win-win

What conflict style is illustrated here? Alternating bicycling and using a car, roommates are able to share expenses for only one car.

avoidance

What conflict style is illustrated here? Carol wouldn't answer the phone after their disagreement because she was afraid it would be Nancy on the other end.

collaborative/win-win

What conflict style is illustrated here? Even though Sage could see Kham's distress, she told him she had a deadline to meet in one hour and asked if they could talk then.

accomodation

What conflict style is illustrated here? Even though he wanted to go to the party, Allen stayed home with Sarah rather than hear her complain.

compete/passive agression

What conflict style is illustrated here? Rather than tell Nick about his frustration over Nick's not meeting the deadline, Howard complained to others about Nick's unreliability while maintaining a smiling front to Nick.

compromise

What conflict style is illustrated here? Seeing John's obvious distress, Terrell put aside his work to listen to John for a half-hour. This didn't totally meet either's needs, but did partially meet each person's needs.

avoidance

What conflict style is illustrated here? Stan keeps joking around to keep us from talking about commitment.

gunnysackers

What crazymaker term is described here? ___________ don't respond immediately when they get angry. Instead, they let conflicts build up until they all pour out at once.

pseudoaccommodators

What crazymaker term is described here? ______________ refuse to face up to a conflict either by giving in or by pretending that there's nothing at all wrong.

mind readers

What crazymaker term is described here? _______________ engage in character analyses, explaining what the other person really means, instead of allowing their partners to express feelings honestly.

trivial tyrannizers

What crazymaker term is described here? ________________ do things they know will irritate their conflict partner rather than honestly sharing their resentments.

subject changers

What crazymaker term is described here? ________________ escape facing up to aggression by shifting the conversation whenever it approaches an area of conflict.

distractors

What crazymaker term is described here? _________________ attack other parts of their partner's life rather than express their feelings about the object of their dissatisfaction.

avoiders

What crazymaker term is described here? __________________ refuse to fight by leaving, falling asleep, or pretending to be busy.

guiltmakers

What crazymaker term is described here? ___________________ try to make their partners feel responsible for causing their pain even though they won't come right out and say what they feel or want.

trappers

What crazymaker term is described here? _____________________ set up a desired behavior for their partners and then when the behavior is met, they attack the very thing they requested.

beltliners

What crazymaker term is described here? _____________________ use intimate knowledge of their partners to get them "where it hurts"

"Vesuvius"

an uncontrolled, spontaneous explosion involved in conflict