Interpersonal Communication- FInal Exam- Chapter 9

Which one of the following statements is true about conflict in relationships?

Conflict is inevitable in most interpersonal relationships.

Each of the following are Japanese styles of business negotiation EXCEPT:

explicitly expressing disagreement​

In which stage do partners typically engage in contracting?​

later

All of the following are included in the five principles of interpersonal conflict EXCEPT:

​Conflict is typically destructive for individuals and relationships.

Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT:

​asking questions for clarification.

Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict?

​counterproposals

All of the following are forms of constructive communication EXCEPT:

​counterproposals.

During an argument about money, Desi says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and money wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Desi and Consuela are engaging in what conflict pattern?

​cross-complaining

​According to Eric Berne, games:

​hide the real issues in a conflict.

All of the following are American styles of business negotiation EXCEPT:

​indirectly letting the other party know your bottom line

All of the following are conflict management skills EXCEPT:

​looking for points of disagreement.

Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as:

​lose-lose.

The most interpersonally constructive but passive response to relational conflict is the ________ response.

​loyalty

The most active and interpersonally constructive response to relational conflict is the ________ response.

​voice

​Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as:

​win-lose