Interpersonal Communications Ch.7 Review

Before we can communicate emotions effectively, we must first identify what we feel. True/False

True

According to the cognitive labeling view of emotions, what occurs first? Question options: a) External event b) Physiological response c) Label for response d) Interpreted emotion e) Perception of event

a) External event

What involves controlling the outward expression of emotion? Question options: a) Surface acting b) Emotional intelligence c) Cognitive shaping d) Deep acting e) Feeling rehearsal

a) Surface acting

The ________ view of emotions posits this model: stimulus > physiological response > emotion. Question options: a) organismic b) cognitive labeling c) interactive d) virtual e) perceptual

a) organismic

We are most likely to engage in emotion work when we Question options: a) think what we are feeling is inappropriate. b) want to feel more deeply than we do. c) don't feel anything. d) are unsure of how we feel. e) have strong emotional reactions to events.

a) think what we are feeling is inappropriate.

Researchers who have studied emotions agree that which of the following plays a part in our emotional lives? Question options: a) Physiology b) Perceptions c) Social experience d) Language e) All of these are correct.

e) All of these are correct.

We should use you language to express our emotions to others. True/False

False

When expressing emotions, it is best to be as general as possible. True/False

False

According to the cognitive labeling view of emotions, what occurs second? Question options: a) External event b) Physiological response c) Label for response d) Interpreted emotion e) Perception of event

b) Physiological response

According to Albert Ellis, debilitating feelings are often caused by Question options: a) emotional investments. b) irrational thinking. c) incoherent assumptions. d) concretely identifying emotions. e) counterfeit emotional language.

b) irrational thinking

A common form of expressing feelings INEFFECTIVELY is Question options: a) using genuine emotional language. b) speaking in generalities. c) owning feelings. d) using I language. e) relying on concrete terms.

b) speaking in generalities

The concept of emotional intelligence was first introduced by Question options: a) John Gray. b) Julia Wood. c) Daniel Goleman. d) Carol Saarni. e) Paul Ekman.

c) Daniel Goleman.

All of the following are reasons why we may refrain from expressing emotions EXCEPT: Question options: a) social expectations. b) self-protection. c) protecting others. d) social and professional roles. e) fatigue.

e) fatigue.

The ________ view of emotions is also called appraisal theory. Question options: a) organismic view b) cognitive labeling c) interactive d) virtual e) perceptual

e) perceptual

Which statement about social media and expressing emotions is correct? Question options: a) Social media prevent us from experiencing and expressing feelings. b) We are usually more inhibited by social norms when communicating with others in online contexts. c) We are more likely to communicate socially inappropriate feelings when we are anonymous online. d) The reasons we may choose not to disclose emotions online are totally different than reasons not to express emotions in face-to-face interactions. e) People tend to prefer to express emotions face-to-face rather than online because it is easier.

c) We are more likely to communicate socially inappropriate feelings when we are anonymous online

"Memorial Day parades are patriotic, yet sad events," is an example of a(n) ________ rule. Question options: a) feeling b) emotion c) framing d) cognitive e) social

c) framing

Edwina feels a knot in her stomach when she receives a low grade on her exam. She noticed the knot and thought it was evidence of anxiety. This situation illustrates Question options: a) an obsession with "should". b) helplessness. c) the cognitive labeling view of emotions. d) the perceptual view of emotions. e) the emotional view of emotions.

c) the cognitive labeling view of emotions.

According to the perceptual view of emotions, what occurs right before the response? Question options: a) External event b) Physiological response c) Label for response d) Interpreted emotion e) Perception of event

d) Interpreted emotion

Learning to feel what our families and culture say we should feel is Question options: a) surface acting. b) emotional intelligence. c) cognitive shaping. d) deep acting. e) feeling rehearsal.

d) deep acting.

Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he fails the course, he will be expelled from the university, and he will never succeed in life. Morgan is suffering from which fallacy? Question options: a) Perfection b) Overgeneralization c) Helplessness d) Taking responsibility for others e) Fear of catastrophic failure

e) Fear of catastrophic failure

According to the perceptual view of emotions, what occurs second? Question options: a) External event b) Physiological response c) Label for response d) Interpreted emotion e) Perception of event

e) Perception of event

"Stop bothering me!" and "I feel we should work as a team" are examples of Question options: a) emotional investments. b) irrational beliefs. c) social values. d) concretely identifying emotions. e) counterfeit emotional language.

e) counterfeit emotional language.