Interpersonal exam 3

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

Conflict Strategies

- Avoiding- "Lose-Lose" - competing - "Win-lose" -Accommodating- "Lose-win" - Compromising - partial - Collaborating - "win-win"

Forms of bad listening

- Interrupting - Distorted - Eavesdropping _ Narcissistic - Aggressive - Pseudo- Listening

Message Issues

- Overload- the sheer amount of communication - Complexity- the details to the message

Cognitive barriers to listening

- Preoccupation - Response preparation - Failure to adjust listening type

Improving Active Listening

- Reduce physiological noise - Prime mind ( Mindfulness and inner dialogue) - Aid memory - Respond verbally and nonverbally - Critical, empathetic, and contexual listening behaviors - Listenable messages ( Keep it simple)

Unproductive Conflict Communication

Early Stages -fails to confirm -cross-complaining Middle stages -Kitchen sinking Later stages -counter -proposals -meta communication -poor listening -defensive, negative climate

Face Negotiation types

Individualistic- Self-face Collectivism - other faces

Responding

Interactive part ( Back- channel cues and paraphrasing)

Ethics

How do we represent? How do platforms interact with us?

monitor

How much technology do we use?

Physiological barriers to listening

Physical noise and distractions

Barriers to listening

Physiological Phycological/internal Cognitive Message Issues

Often tests listening

Recalling

Perception Process

Recalling Evaluating Responding

psychological barriers to listening

Stress Fatigue

Listening Types

discriminative, informational, critical, and empathetic

Evaluating

is more critical and deep

critical listening

listening to evaluate a message for purposes of accepting or rejecting it ( decision-making)

informational listening

listening to learn something

empathetic listening

listening to provide emotional support for a speaker

dual perspective

perceptions with technology- missing nonverbals

Adapt

reduce technology dependance

Increase

surveillance, privacy, connectivity

Face Negotiation

Our concept of others' perception of us

discriminative listening

a listening style used to single out one particular sound from a noisy environment


Kaugnay na mga set ng pag-aaral

Preferred and permissible blood types for transfusions

View Set

rnr wetland foundations (lecture 1)

View Set

Chapter 7: Interest Rates and Bond Valuation

View Set

TEAS 7 English - Feb 2023 pou mwen

View Set

Chapter 22 Neutron Stars and Black Holes

View Set