Interpersonal exam 3
Conflict Strategies
- Avoiding- "Lose-Lose" - competing - "Win-lose" -Accommodating- "Lose-win" - Compromising - partial - Collaborating - "win-win"
Forms of bad listening
- Interrupting - Distorted - Eavesdropping _ Narcissistic - Aggressive - Pseudo- Listening
Message Issues
- Overload- the sheer amount of communication - Complexity- the details to the message
Cognitive barriers to listening
- Preoccupation - Response preparation - Failure to adjust listening type
Improving Active Listening
- Reduce physiological noise - Prime mind ( Mindfulness and inner dialogue) - Aid memory - Respond verbally and nonverbally - Critical, empathetic, and contexual listening behaviors - Listenable messages ( Keep it simple)
Unproductive Conflict Communication
Early Stages -fails to confirm -cross-complaining Middle stages -Kitchen sinking Later stages -counter -proposals -meta communication -poor listening -defensive, negative climate
Face Negotiation types
Individualistic- Self-face Collectivism - other faces
Responding
Interactive part ( Back- channel cues and paraphrasing)
Ethics
How do we represent? How do platforms interact with us?
monitor
How much technology do we use?
Physiological barriers to listening
Physical noise and distractions
Barriers to listening
Physiological Phycological/internal Cognitive Message Issues
Often tests listening
Recalling
Perception Process
Recalling Evaluating Responding
psychological barriers to listening
Stress Fatigue
Listening Types
discriminative, informational, critical, and empathetic
Evaluating
is more critical and deep
critical listening
listening to evaluate a message for purposes of accepting or rejecting it ( decision-making)
informational listening
listening to learn something
empathetic listening
listening to provide emotional support for a speaker
dual perspective
perceptions with technology- missing nonverbals
Adapt
reduce technology dependance
Increase
surveillance, privacy, connectivity
Face Negotiation
Our concept of others' perception of us
discriminative listening
a listening style used to single out one particular sound from a noisy environment
