Interpersonal Relations

decision

A choice that is made is called

Relationships

A connection you have with another person, such as siblings or a teacher.

Competition

A contest between rivals, such as at a football game, is called ____

problem

A dilemma that must be solved or worker out is called _____

Conflict

A disagreement or struggle between two people

material

A map is an example of a(n) _____ resource

Role

A pattern of behavior that is expected from you in a specific situation is referred to as ____

mediator

A person who helps people in resolving heir conflicts is called _____

siblings

A persons brother and sisters are also referred to as that persons

Given

A role that is assigned to you, such as being a brother or sister

common

A team has a(n) _______ goal that members work toward

accountability

A willingness to accept responsibility is called

moral

A(n) _____ code is made up of the principles of right and wrong

resource

A(n) _____ is something you can use to reach goals and solve problems

working

A(n) ______ relationship is one that exist to accomplish a task or goal

support system

A(n)_______ is group of resources that provide help

system

All of a family's members, along with their roles and personalities, create a family

channel

Another word for focus is

False

Another word for mutuality is rapport

True

As you grow older, you will probably have more working relationships

order

Birth ______ refers to the order in which you and your siblings were born

communication

Effective _______ skills allow messages to flow freely among group members

False

Etiquette rules are important only in formal situations

Stereotypes

Fixed ideas that individuals have about a specific group of how people behave or the groups qualities

Non-verbal

Frowning at someone when you are angry with what they're doing is an example of ______ communication

True

Getting outside help is the last step in resolving a conflict

True

Healthy relationships typically have many rewards

False

If a boss holds back information that a worker needs to perform her job because he does want to take the time to share it the boss is behaving ethically

Mixed

If a teacher is smiling at you while telling you he is very unhappy with the quality of your recent work, he is sending _____

True

If one person has a strong desire to control the other, conflicts can be usually difficult to resolve

Exploiting

If someone is always asking you for help with his or her homework but never helps you in return, that person is ____ your relationship

Control

If someone wants to direct your actions and tell you what to do, they want to _____ you.

False

If you are in an unhealthy relationship, it is important to stay in it no matter what, because you may be able to improve it

True

If you feel friend frequently takes advantage of you, it might be best to simply walk away from the relationship

True

If you want to ask a parents for a raise in allowance, it is smart to think about good timing

Negotiate

If you want to end a conflict by bargaining with someone, you want to _____ with the person

True

In general, people tend to talk about important issues, such as their hopes and goals with individuals whom they trust.

False

In small group discussions, it is a good idea for one person to dominate the discussion because groups perform best when there is a clear leader

participatory

In the _____ style of leadership, the leader and group members work together to make plans and decisions about what they will

directive

In the _____ styles of leadership, the leader the leader sets the groups goal

True

It is important to realize that different cultures communicate in different ways

tradition

Many families have ____, or customs that they have followed over time

False

Most families get along well without having to make an effort

False

Most families have few conflicts

False

Most siblings have very similar personalities

False

Nonverbal communication is not as important to understanding someones message of verbal communication

True

One trait that most siblings share is that they constantly compare how they are treated in the family

True

One way of letting go of stress related to conflict is to write the issues on balloons and then pop them

True

One way people create healthy relationships at work is by helping their coworkers.

activities

People who are committed to their families are interested in family welfare and spend time doing in family

False

Psychologist believe that birth order has little effect on peoples personalities

True

Receiving a birthday gift from a friend is n example of a reward for your friendship

ture

Some family traditions, such as celebrating Cinco De Mayo, have to do with a family cultural heritage

novis

Someone who is a beginner at something, such as swimming, is called ____

decision making

The ______ process is a series of steps to identify and evalutate possibilities and make a good choice.

diplomacy

The ability the handle situations without upsetting the people involved is known as

Teamwork

The ability to work with others toward a common goal

manager

The basic relationship workers have are with their _____ and with their fellow employees

Personality

The different effects that authority has on people are often linked to each persons _____

False

The goal of compromise is to achieve a "win-lose" situation

resolution

The goal of conflict _____ is to solve problems without violence

True

The main purpose of communication is to develop relationships

Channel

The method used to pass communication from one person to another is called communication

False

The only kinds of relationships that require trust are those between close friends.

Cost

The physical, mental, and emotional efforts you make to maintain a relationship is called

risk

The possibility of loss of injury is called _____

False

The relationship a child has with his or her parents is an example of voluntary relationship

ethics

Those principles that determine how a group or society behaves are referred to as

prioritize

To _______ means to order things first to last or form most important to least important

True

Trust increases when people keep their promises to each other

environment

Two major factors that influence an individuals personality are heredity and ______

Mutuality

When both people in a relationship work hard to keep it healthy

False

When people are being assertive, they are being rude to others

Assertive

When people firmly and positively state their feeling to make them absolutely clear, they're being ____

vulnerable

When someone is _____, he or she can be easily wounded

Boundaries

When you agree to not bring up old problems when working towards resolving a current conflict, you are setting ______

False

When you are trying to resolve a conflict, it is a good idea to being up old disagreements.

Trust

When you believe a friend will not betray or hurt you, you have ___ in that person.

Rapport

When you feel comfortable with another person, you have ____ with that person.

affirmation

When you give another person ____, you are showing your good feelings toward that person

Confidential

When you keep information ____, you restrict its flow to others

True

When you need to discuss personal information with someone, wait until you are both in a quiet place, away from others

False

When you negotiate with someone, you should work hard to get your own way

Verbal

When you pass on information by talking with another person, you are using ____ communication

Empathy

When you put yourself in another persons position and understand his or her feelings.

I-message

When you state what you think, believe, or feel, you are sending

passive

When you take part in ____ listening, you put aside any personal judgement

True

Working relations improve when people solve serious person problems

leader

a(n) _______ is a person who guides or influences others

True

avoiding conflict often requires you to control both yourself and your emotions

Feedback

bridges the gap between listening and speaking and is a way for the listener to make certain she understand what the speaker is saying

heredity

consists of the genetic traits you received from your parents at birth

False

it is best not to have role expectations because they can lead to stereotyping