Interpersonal Relations
decision
A choice that is made is called
Relationships
A connection you have with another person, such as siblings or a teacher.
Competition
A contest between rivals, such as at a football game, is called ____
problem
A dilemma that must be solved or worker out is called _____
Conflict
A disagreement or struggle between two people
material
A map is an example of a(n) _____ resource
Role
A pattern of behavior that is expected from you in a specific situation is referred to as ____
mediator
A person who helps people in resolving heir conflicts is called _____
siblings
A persons brother and sisters are also referred to as that persons
Given
A role that is assigned to you, such as being a brother or sister
common
A team has a(n) _______ goal that members work toward
accountability
A willingness to accept responsibility is called
moral
A(n) _____ code is made up of the principles of right and wrong
resource
A(n) _____ is something you can use to reach goals and solve problems
working
A(n) ______ relationship is one that exist to accomplish a task or goal
support system
A(n)_______ is group of resources that provide help
system
All of a family's members, along with their roles and personalities, create a family
channel
Another word for focus is
False
Another word for mutuality is rapport
True
As you grow older, you will probably have more working relationships
order
Birth ______ refers to the order in which you and your siblings were born
communication
Effective _______ skills allow messages to flow freely among group members
False
Etiquette rules are important only in formal situations
Stereotypes
Fixed ideas that individuals have about a specific group of how people behave or the groups qualities
Non-verbal
Frowning at someone when you are angry with what they're doing is an example of ______ communication
True
Getting outside help is the last step in resolving a conflict
True
Healthy relationships typically have many rewards
False
If a boss holds back information that a worker needs to perform her job because he does want to take the time to share it the boss is behaving ethically
Mixed
If a teacher is smiling at you while telling you he is very unhappy with the quality of your recent work, he is sending _____
True
If one person has a strong desire to control the other, conflicts can be usually difficult to resolve
Exploiting
If someone is always asking you for help with his or her homework but never helps you in return, that person is ____ your relationship
Control
If someone wants to direct your actions and tell you what to do, they want to _____ you.
False
If you are in an unhealthy relationship, it is important to stay in it no matter what, because you may be able to improve it
True
If you feel friend frequently takes advantage of you, it might be best to simply walk away from the relationship
True
If you want to ask a parents for a raise in allowance, it is smart to think about good timing
Negotiate
If you want to end a conflict by bargaining with someone, you want to _____ with the person
True
In general, people tend to talk about important issues, such as their hopes and goals with individuals whom they trust.
False
In small group discussions, it is a good idea for one person to dominate the discussion because groups perform best when there is a clear leader
participatory
In the _____ style of leadership, the leader and group members work together to make plans and decisions about what they will
directive
In the _____ styles of leadership, the leader the leader sets the groups goal
True
It is important to realize that different cultures communicate in different ways
tradition
Many families have ____, or customs that they have followed over time
False
Most families get along well without having to make an effort
False
Most families have few conflicts
False
Most siblings have very similar personalities
False
Nonverbal communication is not as important to understanding someones message of verbal communication
True
One trait that most siblings share is that they constantly compare how they are treated in the family
True
One way of letting go of stress related to conflict is to write the issues on balloons and then pop them
True
One way people create healthy relationships at work is by helping their coworkers.
activities
People who are committed to their families are interested in family welfare and spend time doing in family
False
Psychologist believe that birth order has little effect on peoples personalities
True
Receiving a birthday gift from a friend is n example of a reward for your friendship
ture
Some family traditions, such as celebrating Cinco De Mayo, have to do with a family cultural heritage
novis
Someone who is a beginner at something, such as swimming, is called ____
decision making
The ______ process is a series of steps to identify and evalutate possibilities and make a good choice.
diplomacy
The ability the handle situations without upsetting the people involved is known as
Teamwork
The ability to work with others toward a common goal
manager
The basic relationship workers have are with their _____ and with their fellow employees
Personality
The different effects that authority has on people are often linked to each persons _____
False
The goal of compromise is to achieve a "win-lose" situation
resolution
The goal of conflict _____ is to solve problems without violence
True
The main purpose of communication is to develop relationships
Channel
The method used to pass communication from one person to another is called communication
False
The only kinds of relationships that require trust are those between close friends.
Cost
The physical, mental, and emotional efforts you make to maintain a relationship is called
risk
The possibility of loss of injury is called _____
False
The relationship a child has with his or her parents is an example of voluntary relationship
ethics
Those principles that determine how a group or society behaves are referred to as
prioritize
To _______ means to order things first to last or form most important to least important
True
Trust increases when people keep their promises to each other
environment
Two major factors that influence an individuals personality are heredity and ______
Mutuality
When both people in a relationship work hard to keep it healthy
False
When people are being assertive, they are being rude to others
Assertive
When people firmly and positively state their feeling to make them absolutely clear, they're being ____
vulnerable
When someone is _____, he or she can be easily wounded
Boundaries
When you agree to not bring up old problems when working towards resolving a current conflict, you are setting ______
False
When you are trying to resolve a conflict, it is a good idea to being up old disagreements.
Trust
When you believe a friend will not betray or hurt you, you have ___ in that person.
Rapport
When you feel comfortable with another person, you have ____ with that person.
affirmation
When you give another person ____, you are showing your good feelings toward that person
Confidential
When you keep information ____, you restrict its flow to others
True
When you need to discuss personal information with someone, wait until you are both in a quiet place, away from others
False
When you negotiate with someone, you should work hard to get your own way
Verbal
When you pass on information by talking with another person, you are using ____ communication
Empathy
When you put yourself in another persons position and understand his or her feelings.
I-message
When you state what you think, believe, or feel, you are sending
passive
When you take part in ____ listening, you put aside any personal judgement
True
Working relations improve when people solve serious person problems
leader
a(n) _______ is a person who guides or influences others
True
avoiding conflict often requires you to control both yourself and your emotions
Feedback
bridges the gap between listening and speaking and is a way for the listener to make certain she understand what the speaker is saying
heredity
consists of the genetic traits you received from your parents at birth
False
it is best not to have role expectations because they can lead to stereotyping