Intro to Business CH. 14, 15, & 17
Signork, an accounting firm, offers benefits such as higher education sponsorships, and annual fixed bonuses, commissions, pensions plans, and term insurance plans to its employees. The employees are given a set amount to spend and allowed to choose any fo the benefits within that set amount. In this scenario, which of the following does Signork offer to its employees? -Cafeteria-style benefits -Defined benefits -Target-based benefits -Variable benefits
-Cafeteria-style benefits
Who among the following is likely to enjoy job autonomy? -Deborah, whose manager believes that employees need to be constantly directed -Adam, who reports to his manager who oversees and controls every step of the process -Jayne, whose tasks are well defined and who follows a preset process -Esther, who has a free hand and authority in her role as project coordinator
-Esther, who has a free hand and authority in her role as project coordinator
The management of McCord Corp. makes an announcement that the top three employees of the firm will be rewarded with expensive gifts at the end of the month. These employees will be selected on the basis of their performance. Following the announcement, all the employees start putting in more effort by working extra hours and improving the quality of their work. In this scenario, McCord uses__________ to motivate employees. -expectancy theory -equity theory -job enrichment theory -Theory X
-Expectancy Theory
John has been recruited as a firefighter for his city's fire department. He notices that the fire department does not provide the firemen with adequate equipment for protection against hazardous substances. In this context, the fire department is violating the __________________. -Fair Labors Standards Act of 1938 -National Labor Relations Act of 1935 -Civil Rights Act of 1964 -Occupational Safety and Health Act of 1970
-Occupational Safety and Health Act of 1970
A _____________ is a sequence of activities that must be completed in a particular order for the overall project to be completed -path -value chain -poka-yoke -servicescape
-Path
_____________ is an approach to quality improvement characterized by very ambitious quality goals, extensive training of employees, and a long-term commitment to working on quality-related issues -lean production -pareto analysis -six sigma -Just-in-time production
-Six Sigma
Jeffery is the owner of a departmental store. He feels that his employees are lazy, greatly dislike work, and will do everything they can to avoid it. Therefore, he thinks that coercing them is the best way to make them work. In this scenario, Jeffery's views are consistent with the assumptions of_________. -equity theory -expectancy theory -Theory Y -Theory X
-Theory X
Andrew, a project manager in a multinational company, accepts a very challenging project from his client as he feels that the employees have the capacity for imagination, creativity, and ingenuity in them to complete the project. In this scenario, Andrew's attitude toward his workers is consistent with the assumptions of__________. -Theory X -expectancy theory -Theory Y -equity theory
-Theory Y
According to Maslow's hierarchy of needs theory, which of the following is most likely to satisfy the esteem needs of an employee? -a new laptop given to an employee for his or her hard work -a company providing better safety equipment to its employees -a team outing arranged by the company for all its employees -a company providing an insurance plan that covers an employee's parents
-a new laptop given to an employee for his or her hard work
Tang Bakery reviews the feedback of its customers every month and customizes the production of its cake based on this feedback. It requires complex planning and control management. The bakery makes small batches of its most popular cakes to maintain customization. In this scenario, which of the following layouts does Tang Bakery use? -a combined layout -a product layout -a process layout -a cellular layout
-a process layout
The term_________ refers to policies meant to increase employment and educational opportunities for minority groups. -employee separation -reverse discrimination -affirmative action -inclusive design
-affirmative action
Steagrillz, a restaurant, uses pleasant music and lighting along with impressive decor to attract customers. In the context of a servicescape, the restaurant is attempting to enhance its _______________. -ambience -signage -functionality -dissonance
-ambience
Maslow's hierarchy of needs theory states that people: -view their unmet needs as unachievable -are only motivated to fulfill the needs that are achievable -mostly fulfill their unmet needs through unfair means -are motivated to satisfy only unmet needs
-are motivated to satisfy only unmet needs
Malcolm, the CEO of a multinational company, was forced to step down from his position after a decision was taken by the company's board of directors. The board was strongly opposed to some of his actions. He took major decisions without keeping the stockholders' interest in mind and without consulting the board, leading the company into legal trouble. In this scenario, Malcolm exhibits the characteristic of a(n)_____________. -free-rein leader -laissez-faire leader -bureaucratic leader -autocratic leader
-autocratic leader
Which of the following is a major challenge faced by most human resource departments? -refraining from documentation to avoid employee lawsuits -maintaining a high ratio of young workers to old workers -receiving even lesser pay than the trainees of other departments -being considered irrelevant by many employees
-being considered irrelevant by many employees
___________ refer to noncash compensation, including programs such as health insurance, vacation, and childcare. -gratutites -bonuses -commissions -benefits
-benefits
For her excellent job performance, Joan, a creative director at an advertising firm, was given a lump sum payment at the end of the year. Given this information, Joan was most likely paid a ___________P. -salary -bonus -wage -commission
-bonus
Psychologist Douglas McGregor proposed that managers should use Theory Y assumptions to: -capitalize on the intelligence of every worker -punish workers who avoid responsibility -instigate fear in employees -direct and supervise the workers who dislike work
-capitalize on the intelligence of every worker
Kidzo Inc., a toy car company, has several groups in its manufacturing unit dedicated to do different tasks. For example, it has a group that makes toy wheels, another group that takes care of the contour of cars, and a separate group that assembles all the parts together. In this scenario, Kidzo uses a __________. -process layout -cellular product -product layout -combined layout
-cellular product
An assumption of Theory X is that: -people can exercise self-direction and self-control to meet company goals -people can accept and even seek responsibility -the intellectual capacity of the average worker is underutilized in the workplace -coercion and threats are vital to get people to work toward company goals
-coercion and threats are vital to get people to work toward company goals
For every unit of machine sold, the salespeople at Carlipis, a machinery, are paid an amount of money over and above their salary. Given this information, the salespeople at Carlipis are most likely paid___________. -salaries -wages -commisions -bonuses
-commissions
Brendon, an employee of ADG Machinery, uses a software program that helps him test, analyze, and optimize his machine designs through computer simulations. While running the computer simulations, he corrects the flaws before approving the designs. In this secnario, Brendon uses_____________ software. -computer-aided design -computer-aided processing -computer-aided engineering -computer-aided manufacturing
-computer-aided engineering
Instella Corp. hires Georgio for a position in the top-level management of the company. Georgio acquires the job as he exhibits excellent skills at strategic planning. Georgio is especially seasoned in analyzing marketplace trends and long-term planning. In this case, Instella Corp. hires Georgio because he demonstrates ____________. -conceptual skills -human skills -tactical skills -technical skills
-conceptual skills
The ___________ is a prject-management tool that illustrates the relationships among all the activities involved in completing a project and identifies the sequence of activities likely to take the longest to complete -program evaluation and review technique -Six Sigma principle -critical path method -vertical integration technique
-critical path method
Which of the following statements is true of human resources departments? -effective HR people remain open to exceptions even as they enforce broad company policies -most employees view the HR department as extremely critical to the functioning of the organization -reports suggest that most HR professionals have excellent strategic skills -respected HR departments typically do not quantify their impact on the company in dollars and cents
-effective HR people remain open to exceptions even as they enforce broad company policies
Which of the following statements is true of human resources departments? -most employees view the HR department as extremely critical to the functioning of the organization -effective HR people remain open to exceptions even as they enforce broad company policies -reports suggest that most HR professionals have excellent strategic skills -respected HR departments typically do not quantify their impact on the company in dollars and cents
-effective HR people remain open to exceptions even as they enforce broad company policies
Marie, an operations manager at Clagox Systems, spends a lot of time in figuring out ways to achieve the established goals of the company at minimal costs. She conducts meetings and asks for suggestions from her teammates to reach the targets at the lowest possible expense. In this scenario, Marie focuses on_____________. -efficiency -effectiveness -immediate predecessors -undifferentiated marketing
-efficiency
Clarence, the business development manager at Repotull, an e-commerce site, was offered a job with a better pay in one of Repotull's rival companies. He decided to accept the job offer because of the increase in pay. In the context of human resource planning, this scenario best illustrates _______________ at Repotull -employee separation -employee selection -negative leniency -halo effect
-employee separation
Isabella had been working as the credit and collections supervisor as Emovityl, a chocolate manufacturing company, for over five years. She felt the need to change her job and choose an alternative career. Therefore, she resigned from her job at Emovityl. In the context of human resource planning, this scenario best illustrates ___________ at Emovityl. -negative leniency -employeee separation -employee selection -halo effect
-employee separation
Expectancy theory advocates that: -workers should be given challenging, creative tasks so that they push themselves harder to perform better -workers will not be motivated if their reward is lower than the rewards of other workers for the same amount of work -employees will continue to perform only if they believe that their efforts are recognized -employees should be punished if they consistently perform poorly
-employees will continue to perform only if they believe that their efforts are recognized
Which of the following statements is true in the context of employee separation? -employers should not share the reasons for termination with the concerned employees -employers who experience success will not leave their companies -employers might transfer or lay off employees in response to changing business needs -employees cannot be fired without any proof of failure in their individual performance
-employers might transfer or lay off employees in response to changing business needs
Amanda, a primary school teacher, puts in extra effort in her teaching in a particular term. She is aware that if her class performs well, she will be nominated for the award that is received by the teacher whose class scores the highest in the state. This scenario is reflective of the assumptions of the _________ theory. -expectancy -self-determenation -temporal motivation -equity
-expectancy
Each year M.Loyd Corporation rewards the year's best performing employee. The reward is based on the individual performance of an employee, his or her level of commitment toward the organization, and his or her crisis management skills. The company gives this reward to encourage other employees to also put in the same kind of effort in their work. In this scenario, M.Loyd Corporation follows the ________ theory. -self-determination -equity -expectancy -temporal motivation
-expectancy
Unlike goods, services are_____________. -tangible -consumed -experienced -palpable
-experienced
Gehnip, an animation company, has a vacancy for the post of digital painter. Its human resource (HR) department has advertised this vacancy in an employment website. In the context of HR planning, this scenario best illustrates________________. -management development -employee selection -external recruitment -employee separation
-external recruitment
Mailinkpro, a stationary manufacturer, has registered itself with joappln.com and employment website. Mailinkpro's human resource (HR) department posts all job vacancies in the company on jobappln.com and pays an annual fee to the website for availing its services. In the context of HR planning, this scenario best illustrates _____________. -external recruitment -employee selection -management development -employee separation
-external recruitment
It is necessary for Aquasona Inc., a company that packages drinking water, to regularly engage in operational planning. The managers of the company typically do the planning for a period of one week. In this case, the managers in charge of the operational planning are____________ managers. -general -first-line -middle -top-level
-first-line
A _________ is used for goods that must be produced at a specific site or that are so large and bulky that it isn't feasible to move them from station to station. -process layout -product layout -cellular layout -fixed position layout
-fixed position layout
CityProtect Corp., a medium-financial services company, has a departmetalization structure where the employees are grouped together based on their area of expertise. Thus, the firm has seperate teams that handle loans, stock broker services, accounting services, insurance plans, etc. This is an example _________ departmentalization. -territorial -customer -functional -process
-functional
CityProtect Corp., a medium-sized financial services company, has a departmentalization structure where the employees are grouped together based on their area of expertise. Thus, the firm has a separate teams that handle loans, stock brocker services, accounting services, insurance plans, etc. This is an example of _________ departmentalization. -territorial -functional -customer -process
-functional
Ashley, a fashion photographer in a magazine, is not the most hardworking, talented, or efficient member in her team. However, during the performance appraisals, the team leader gives her the best ratings because he is extremely fond of her. In the context of performance appraisals, which of the following does this scenario best illustrate? -halo effect -positive leniency -employee separation -negative leniency
-halo effect
Distinguishing between the critical path and other paths can: -help operations managers allocate resources more efficiently -lead to a lot of confusion in the planning of projects -create a dispute among employees regarding the work flow -provide clarity about the inventories or an organization
-help operations managers allocate resources more efficiently
Distinguishing between the critical path and others paths can: -help operations managers allocate resources more efficiently -lead to a lot of confusion in the planning of projects -create a dispute among employees regarding the work flow -provide clarity about the inventories of an oprganization
-help operations managers allocate resources more efficiently
Barry is the branch manager of a large toy store. He has been given the responsibility to communicate with, coach, and motivate supervising managers. In this scenario, Barry most likely requires _____________ to perform his role efficiently. -conceptual skills -human skills -cognitive skills -technical skills
-human skills
When organizations employ different types of departmentalization at different levels of the organization, their appraoch is called_________. -matrix departmentalization -hybrid departmentalization -functional departmentalization -process departmentalization
-hybrid departmentalization
When organizations employ different types of departmentalization at different levels of the organization, their approach is called____________. -matrix departmentalization -hybrid departmentalization -functional departmentalization -process departmentalization
-hybrid departmentalization
Which of the following statements is true of computer-integrated manufacturing (CIM) software? -it makes the design and production processes highly manual -it allows firms to produce custom-designed products for individual customers quickly and at low costs -it results when computer-aided engineering or computer-aided manufacturing software system is integrated with robots -it solely allows it firms to implement the strategy of mass production
-it allows firms to produce custom-designed products for individual customers quickly and at low costs
Which of the following is an advantage of a matrix organization? -a matrix structure requires minimum communication -it encourages teamwork and communication across the organization -it has minimum scope for conflict of stress -a matrix structure involves rigid departmentalization that helps in getting work done faster
-it encourages teamwork and communication across the organization
Which of the following statements is true of telecommuting? -it increases annual cost savings for employers -it decreases the productivity of employees -it makes it easier to foster teamwork among employees -it allows employees to strongly connect to the company culture
-it increases annual cost savings for employers
Candidates who have a degree in performing arts, theater design, fashion, or costume design are eligible to apply for the position of costume designer in Reelony, a movie production company. In the context of human resource (HR) planning, which of the following concepts does this scenario best illustrate? -employee selection -job description -job specifications -employee separation
-job specifications
Rovermand Corporation is a small organization in which each member of the company is clear about his or her responsibility and whom he or she must report to. The best feature of the organization is the quick decision making, owing to its simple and direct chain of command. In the context of organization models, Rovermand Corporation is a _____________ organization. -front -line -parallel -matrix
-line
In the context of human resource management challenges, which of the following statements is true of older workers? -older workers have a multicultural perspective unlike younger workers -older workers rarely feel that owe their companies strong loyalty -many companies have started offering flexible schedules, training opportunities, and creative pay schedules to retain their best older employees -older workers have startling high expectations for their pay and their responsibilities, but they have little willingness to pay dues.
-many companies have started offering flexible schedules, training opportunities, and creative pay schedules to retain their best older employees
Writers' Block, a web content develpoment firm, has various subject-specific teams. At times when there is a strict deadline for a particular project, the copy editors from other teams are asked to work on another team's project on a temporary basis. In this case, Writers' Block is an example of a __________ organization. -line-and-staff -parallel -line -matrix
-matrix
Arranging for other organizations to perform supply chain functions that were previously performed internally is knows as _____________. -enterprise resource planning -vertical integration -outsourcing -servicescape
-outsourcing
Graham, the operations manager at Flux Corp., prepares a report stating that the company is facing a lot of issues handling many functions on its own. He mentions that this leads to an inefficient use of resources and asks the officials to come up with suggestions. In this scenario, Flux should adopt the strategy of ________________. -outsourcing -servicescape -acquisition -vertical integration
-outsourcing
Ucon Inc., a manufacturing company, handles all the supply chain functions on its own. This has resulted in an ineffiecient use of resources and delays in production. To resolve these issues, the management decides to hire external agencies to perform some operations. In this scenario, Ucon Inc. is most likely to adopt the strategy of ____________. -vertical integration -outsourcing -homeshoring -cannibalization
-outsourcing
An assumption of Theory Y is that: -people prefer to be directed -workers dislike work and will do everything they can to avoid it -coercion and threats are vital to get people to work toward company goals -people can accept and even seek responsibility
-people can accept and even seek responsibility
In the context of employees selection, which of the following statements is true of employment testing? -it rarely includes drug testing -it takes place either before or after the evaluation process -skills testing and personality testing do not carry any legal risk -physical exams are highly regulated by state and federal law
-physical exams are highly regulated by state and federal law
Ruby, a radio station manager, gives high ratings and good pay hikes to the employees who work under her because she wants to be the most popular supervisor in the company. In the context of performance appraisals, which of the following does this scenario best illustrate? -positive leniency -Halo effect -cafeteria-style benefits -employee separation
-positive leniency
A ____________ is a set of related activities that transform inputs and outputs, thus adding value -process -divestment -poka-yoke -portfolio
-process
Pastawesome, a popular restaurant for pastas, follows an established procedure to makes pastas. It boils the required amount of pasta and prepares a large quantity of various sauces at one go every day using a standardized recipe. Following this, the cooks prepare the pastas according to the orders received. In this scenario, Pastawesome uses a______________. -combined layout -process layout -product layout -cellular layout
-product layout
Human resource (HR) managers can nurture human investment so that it yields the highest possible return by __________. -recruiting employees for low wages -satisfying all demands of trade unions -promoting career developments -providing the same compensation to all employees
-promoting career developments
In today's highly competitive global markets, operations managers: -recognize that achieving efficiency is more important than achieving effectiveness -realize that a product that offers better features attracts more customers than one that has a lower price -focus solely on the benefits of products, while completely ignoring the costs of manufacturing those products -focus primarily on keeping costs low as to make a profit while keeping prices competitive
-realize that a product that offers better features attracts more customers than one that has a lower price
Which of the following is a benefit of holding large inventories? -absence of holding costs due tax exemption -decreased risk of losses due to depreciation -reduced ordering costs -availability of abundant funds
-reduced ordering costs
Glubert Corp., an adhesive manufacturing company, makes a deal with an insurance company to provide its employees with life insurances that come with low monthly premiums. In the context of Maslow's hierarchy of needs theory, the company is fulfilling the ____________ needs of its employees. -safety -social -physiological -esteem
-safety
Krest Bank, has installed over 50 ATMs across the city that allow its customers to deposit cash into their bank accounts at their convenience. In this scenario, Krest Bank offers its customers a ____________ -nondurable good -process -perishable product -service
-service
A ________ is the environment in which a customer and service provider interact -servicescape -shared services center -service market -service network
-servicescape
In the context of a SWOT (strengths, weaknesses, opportunities, and threats) analysis, which of the following exemplifies an external threat to a company? -nonwork related issues that cause dissatisfaction among a company's employees -a rampant growth of business in foreign markets -establishment of a company in a poor location that hampers its supply chain -significant changes in the taxation policies implemented by the government
-significant changes in the taxation policies implemented by the government
Calm Valley Realty, a real estate firm, ensures that it maintains a friendly corporate culture. The firm regularly organizes team lunches and outings where the employees get a chance to expand their network. In the context of Maslow's hierarchy of needs theory, the company is fulfilling the _________ needs of its employees. -physiological -esteem -self-actualization -social
-social
Lydia works for a sports shoe manufacturing company that is based in the U.S. However, she manages one of the manufacturing units of the company in Brazil. As the unit is small in size, Lydia is in charge of supervising only 20 out of the 50 employees who work there. In this case, Lydia has a small___________. -span of organization -span of control -span of association -span of regulation
-span of control
While hiring candidates for the post of clothing manufacturing engineer, the recruiters at Afrophasi, an apparel manufacturing company, test the techinical knowledge of the candidates by asking them a fixed set of questions. In the context of employee selection, this scenario most likely illustrates_________. -open-ended interviews -appraisal interviews -structured interviews -exit interviews
-structured interviews
________________ refers to specific, short-term planning that applies strategic plans to specific functional areas -tactical planning -contingency planning -operational planning -risk mitigation planning
-tactical planning
Employers may share accountability for sexual harrassment if they do not take "reasonable care." Taking "reasonable care" means: -offering compensation to the victim and warning the harasser -taking proactive steps to ensure that everyone in the company understands that the firm has a system, in place for complaints -taking the initiative to transfer the victim to a subsidiary of the company -taking preventive measures to keep the incident from becoming public and damaging the image of the company
-taking proactive steps to ensure that everyone in the company understands that the firm has a system, in place for complaints
In the context of management skills, front-line managers must have a high degree of__________, which help them hire, train, and evaluate employees; avoid mistakes; and ensure high-quality production. -conceptual skills -technical skills -tactical skills -oeprational skills
-technical skills
Jorge is unable to attend office because of poor health conditions. Therefore, Jorge's employer gives him the option to work from home, provided he is connected to the company's internal portal during working hours and he achieves his daily targets before 5:00 p.m. In the context of employee benefits, this scenario exemplifies _____________. -a flextime plan -a job-sharing plan -affirmative action -telecommuting
-telecommuting
Paula's employer gives her the option to work from home on all working days, provided she has access to the internet and the company's intranet portal from 10:00 a.m. to 5:00 p.m. In the context of employee benefits, this scenario best exemplifies_______________. -a flextime pan -a job-sharing plan -affirmative action -telecommuting
-telecommuting
James is a new employee at BubFizz Soda Inc. As part of the company's employee benefits program, the company gives him the option to work four nine-hour days instead of three twelve-hour days. Which of the following benefits is BubFizz Soda Inc. offering James? -a stock option plan -worker's compensation -telecommuting -the compressed workweek
-the compressed workweek
Hubert is a teacher at a private school in Minnesota. Although he does not earn enough at his job compared to his colleagues, Hubert does not complain as he feels that the love and respect he gets from all the students and staff members are more valuable. This scenario counters_______________. -the temporal motivation theory -theory X -the equity theory -theory Y
-the equity theory
Lawrence, the CEO of a media company, treats employees from all levels of the organization in the same manner. The fair treatment is not just limited to his conduct with his employees, but it is also visible in the kind of perks and benefits they receive. Lawrence is strictly against discriminating in the workplace, and this motto of his keeps his employees greatly motivated. In this scenario, Lawrence follows _____________. -Theory X -the equity theory -the temporal motivation theory -Theory Y
-the equity theory
Which of the following is true of contingency planning? -the senior manager spearheads this process but with input from the other levels of management -this kind of planning is done only by the first-line managers -this kind of planning is done only by the middle managers -the middle management spearheads this process but with input from the first-line management
-the senior manager spearheads this process but with input from the other levels of management
Which of the following statements is true of the changing scenario of operations management in American business over the last five decades? -the current trend in value chain design is to rely more on vertical integration and less on outsourcing and other services. -there has been a fundamental shift away from the production of goods and toward the provision of services -the nonfarm labor force is increasingly joining the goods-producing sector -there has been a shift from mass customization to mass production
-there has been a fundamental shift away from the production of goods and toward the provision of services
Miguel is one of the managers in a food preservative manufacturing company. He, along with a few other managers of his rank, engages in the strategic planning for the company every five years. In the context of managerial planning, Miguel is a ________________ manager. -middle -first-line -general -top-level
-top level
___________________ are structured training programs that mandate that each beginner serve as an assistant to a fully trained worker before gaining full credentials to work in the field
Apprenticeship programs
_____________ are lump-sum payments, typically to reward strong performance from individual employees
Bonuses
According to Maslow's hierarchy of needs theory, healthcare plans and life insurance serve to satisfy the esteem needs of employees T/F
False
An advantage of the line approach to organizational structure is the availability of specialists to provide support for the line managers T/F
False
On-the-job training is also known as vestibule training T/F
False
Organization charts help managers understand the financial situation of the company. T/F
False
The Occupational Safety and Health Act of 1970 required employers to verify employment eligibility for all new hires T/F
False
___________ are stocks of goods or other items held by an organization
Inventories
_________________ is the examination of specific tasks that are assigned to each position, independent of who might be holding the job at any specific time
Job Analysis
______________________ is the examination of specific tasks that are assigned to each position, independent of who might be holding the job at any specific time
Job Analysis
A _______________ is an organization with a flexible structure that brings together specialists from different areas of the organization to work on individual projects on a temporary basis
Matrix Organization
According to the Equal Employment Opportunity Commission (EEOC), sexual harrassment includes the presence of a hostile work environment T/F
True
Computer-aided design/computer-aided manufacturing (CAD/CAM) is a combination of software that be used to design output and send instructions to automated equipment to perform the steps needed to produce this output T/F
True
For performance appraisals to be effective, managers must focus on fairness, relevance, objectivity, and balance T/F
True
Robots maintain a consistently high level of performance T/F
True
Roy wants to be an electrician. He needs to assist an experienced electrician for a period of two years before he can gain the credentials to work as a fully qualified electrician. In this scenario, Roy must do an apprenticeship program. T/F
True
To create meaning and urgency, a company's strategic goals should be linked to a specific deadline T/F
True
Typical titles of first-line managers include foreman and section leader T/F
True
