Intro to business - Ch 8
Regardless of the size of the business, the principles of ___________ its structure remain the same.
Organizing
Many jobs can be done quickly & well when each person specializes.
True
As organizations adopt empowerment, reduce the number of middle managers, and hire more talented & better educated lower-level employees the trend today is to _____ the span of control.
expand
Which of the following would be a positive result of departmentalization by product?
it results in good customer relations
these directly responsible for achieving the organization's production goals by issuing orders & enforcing discipline are ____ managers.
line
Employees who advise and assist in line managers in meeting their goals are called _____ personnel.
staff
Department Mgrs are given authority & responsibility for the work of a department to:
-control the entire process
You & a friend start a snow cone stand and realize there are really only two tasks involved: cashier & snow cone maker. If you each focus on one of the two jobs, this is known as:
-division of labor
What are some of the goals of developing an organization chart?
-to show relationships among people -to show who reports to whom (not listed: who is accountable for the completion of specific work)
A _____ span of control allows one supervisor to be responsible for many workers whose work tasks are predictable & standardized.
Broad
Managing _____ has become a critical managerial function because the increasing rate of change affects all organizations.
Change
the process of setting up individual departments to do specialized tasks is called _____
Departmentalization
Once managers determine what work needs to be done, they need to divide up the tasks among workers. This is called _____ of ______.
Division of Labor
Organizations monitor the business _______ to see what competitors are offering and what customers are demanding.
Environment
If an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization?
Matrix organization
Written rules & procedures, promotion based on qualifications, and job descriptions are organizing principles proposed by:
Max Weber
An organization must remain flexible and able to ______ to changing times and be successful.
adapt
A bank has a department for customer accounts and another department for corporate accounts. The bank is departmentalizing by _
customer group
An advantage of a _______ organization structure is that lower level employees have authority to respond more quickly to customer needs.
decentralized
departmentalization by _______ may create groupthink, where all members think alike and so make poorer decisions.
function
Manager's ability to _______ the worker with the best skills to do specific tasks affects a company's success.
identify
Which of the following might be reasons to perform departmentalization?
A small business expanding
_________,or structuring, begins with determining what work needs to be done and then dividing up the tasks.
Organizing
An organization structure that has a few layers of management and a broad span of control is called ______ organization structure.
flat
the chain of command is the line of authority that moves from the ______ of a hierarchy to the ____ level.
top; lowest
Which of the following depts could be considered by a company approaching departmentalization by functions?
-Production -Accounting -Marketing
the line organization has a direct lines of _______ that extend from the top manager to employees at the lowest level of the organization.
-authority -responsibility -communication
Which of the following would be the result of a departmentalization process?
-the creation of a group including only accountants to process financial transactions -the creation of a group of specialists to process the human resources of the business.
Which of the following are reasons to name department managers for each department created during departmentalization?
-to maintain control of the whole process -to assure the department's accountability
When a supervisor is responsible for 20 or more workers assembling computers or cleaning movie theaters, it is an example of a ______ span of control.
Broad
A company that has customers in several different regions of the world would most likely departmentalize by _____ _____>
Geographic location
the principle of organizational structure where one person is at the top & the other managers are ranked sequentially from the top down is called:
Hierarchy
When a department is assigned responsibility for specific tasks, it should also be allocated the ______ to accomplish its objectives.
Resources
The _____ of control is the optimal number of subordinates a manager should supervise.
Span
The owner of a flower shop has 3 employees, (2) are better at arranging flowers in a vase while the 3rd is skilled at preparing the flowers to be arranged. Seperating the employees by these skills is called job _______>
Specialization
Organizing groups of jobs into working units usually called departments, units, groups, or divisions is called:
departmentalization
The key to success is remaining _______ in changing times.
Flexible
A firm that has a marketing department organized geographically and a production process organized by function has which type of departmental structure?
Hybrid
A _______ organization structure maintains the decision-making authority at the top level of management.
centralized
Department managers are needed to ______ the whole process/
control
A benefit of ______ by function is that it helps create economies of scale by centralizing resources & experts in one area.
departmentalization
A company may choose to departmentalize by _ so employees are able to focus on learning a few critical skills such as cutting leather to make coats
process
An appliance company may have a refrigerator department, a washing machine department, and a dishwasher department. This company is departmentalizing by _
product
which of Fayol's principles states that a manager should treat each employees and peers with respect & justice?
Equity
According to Fayol's order principle, _____ and ______ should be placed and maintained in the proper location.
materials; people