Intro to business - Ch 8

Regardless of the size of the business, the principles of ___________ its structure remain the same.

Organizing

Many jobs can be done quickly & well when each person specializes.

True

As organizations adopt empowerment, reduce the number of middle managers, and hire more talented & better educated lower-level employees the trend today is to _____ the span of control.

expand

Which of the following would be a positive result of departmentalization by product?

it results in good customer relations

these directly responsible for achieving the organization's production goals by issuing orders & enforcing discipline are ____ managers.

line

Employees who advise and assist in line managers in meeting their goals are called _____ personnel.

staff

Department Mgrs are given authority & responsibility for the work of a department to:

-control the entire process

You & a friend start a snow cone stand and realize there are really only two tasks involved: cashier & snow cone maker. If you each focus on one of the two jobs, this is known as:

-division of labor

What are some of the goals of developing an organization chart?

-to show relationships among people -to show who reports to whom (not listed: who is accountable for the completion of specific work)

A _____ span of control allows one supervisor to be responsible for many workers whose work tasks are predictable & standardized.

Broad

Managing _____ has become a critical managerial function because the increasing rate of change affects all organizations.

Change

the process of setting up individual departments to do specialized tasks is called _____

Departmentalization

Once managers determine what work needs to be done, they need to divide up the tasks among workers. This is called _____ of ______.

Division of Labor

Organizations monitor the business _______ to see what competitors are offering and what customers are demanding.

Environment

If an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization?

Matrix organization

Written rules & procedures, promotion based on qualifications, and job descriptions are organizing principles proposed by:

Max Weber

An organization must remain flexible and able to ______ to changing times and be successful.

adapt

A bank has a department for customer accounts and another department for corporate accounts. The bank is departmentalizing by _

customer group

An advantage of a _______ organization structure is that lower level employees have authority to respond more quickly to customer needs.

decentralized

departmentalization by _______ may create groupthink, where all members think alike and so make poorer decisions.

function

Manager's ability to _______ the worker with the best skills to do specific tasks affects a company's success.

identify

Which of the following might be reasons to perform departmentalization?

A small business expanding

_________,or structuring, begins with determining what work needs to be done and then dividing up the tasks.

Organizing

An organization structure that has a few layers of management and a broad span of control is called ______ organization structure.

flat

the chain of command is the line of authority that moves from the ______ of a hierarchy to the ____ level.

top; lowest

Which of the following depts could be considered by a company approaching departmentalization by functions?

-Production -Accounting -Marketing

the line organization has a direct lines of _______ that extend from the top manager to employees at the lowest level of the organization.

-authority -responsibility -communication

Which of the following would be the result of a departmentalization process?

-the creation of a group including only accountants to process financial transactions -the creation of a group of specialists to process the human resources of the business.

Which of the following are reasons to name department managers for each department created during departmentalization?

-to maintain control of the whole process -to assure the department's accountability

When a supervisor is responsible for 20 or more workers assembling computers or cleaning movie theaters, it is an example of a ______ span of control.

Broad

A company that has customers in several different regions of the world would most likely departmentalize by _____ _____>

Geographic location

the principle of organizational structure where one person is at the top & the other managers are ranked sequentially from the top down is called:

Hierarchy

When a department is assigned responsibility for specific tasks, it should also be allocated the ______ to accomplish its objectives.

Resources

The _____ of control is the optimal number of subordinates a manager should supervise.

Span

The owner of a flower shop has 3 employees, (2) are better at arranging flowers in a vase while the 3rd is skilled at preparing the flowers to be arranged. Seperating the employees by these skills is called job _______>

Specialization

Organizing groups of jobs into working units usually called departments, units, groups, or divisions is called:

departmentalization

The key to success is remaining _______ in changing times.

Flexible

A firm that has a marketing department organized geographically and a production process organized by function has which type of departmental structure?

Hybrid

A _______ organization structure maintains the decision-making authority at the top level of management.

centralized

Department managers are needed to ______ the whole process/

control

A benefit of ______ by function is that it helps create economies of scale by centralizing resources & experts in one area.

departmentalization

A company may choose to departmentalize by _ so employees are able to focus on learning a few critical skills such as cutting leather to make coats

process

An appliance company may have a refrigerator department, a washing machine department, and a dishwasher department. This company is departmentalizing by _

product

which of Fayol's principles states that a manager should treat each employees and peers with respect & justice?

Equity

According to Fayol's order principle, _____ and ______ should be placed and maintained in the proper location.

materials; people