Intro to Business Unit 3 Milestone 3

Which activity below is performed during the developing phase of Human Resource Management? -Updating employee benefit choices -Offering instructional sessions -Providing an employee orientation seminar -Creating applicant tests

Offering instructional sessions CONCEPT Human Resource Management Overview

Gillian reprimands an employee in front of his peers for speaking out of turn during a sales meeting. Which of the following types of reinforcement does this scenario demonstrate? -Positive punishment -Extinction -Positive reinforcement -Negative reinforcement

Positive punishment (CONCEPT HRM Toolkit)

Gail oversaw all international operations for a multinational food production company. What type of manager below would Gail likely be considered? -First line manager -Top manager -Middle manager -Financial manager

Top manager (CONCEPT Managers)

A company announced layoffs that affected several employees. Most of the employees laid off were older, while younger workers with less seniority and less on-the-job experience were kept. What type of discrimination below does this scenario describe? -Hostile work environment -Quid pro quo -Sexual harassment -Age discrimination

Age discrimination (CONCEPT Legal Considerations with Employees)

Which of the following is a disadvantage to relying on information provided by an applicant's references? -Applicants usually list only positive references rather than negative references. -References seldom discuss an applicant's communication skills. -Applicants are known to provide inaccurate contact information for references. -References are often difficult to contact and engage in conversation.

Applicants usually list only positive references rather than negative references. CONCEPT Acquiring the Employees

Matt was the marketing manager for a sports team. He made choices based on his own ideas and judgments and rarely accepted advice from his staff. Which style of management below does Matt use? -Contingency approach -Free rein style -Autocratic style -Democratic style

Autocratic style CONCEPT Management Styles

An international company organized its departments to handle client information based on whether the clients were international, domestic, wholesale or retail. Which type of departmentalization below does this demonstrate? -Process -Divisional -Product -Customer

Customer CONCEPT Getting Organized

The management for a company formally agrees to pay its employees a set overtime wage whenever an employee works more than 40 hours in one work week. One month after making this agreement, a supervisor refuses to pay an employee overtime pay. The employee notifies the company management and his union. Which of the following does this scenario illustrate? -Mediation -Hostile work environment -Collective bargaining -Grievance

Grievance (CONCEPT Labor Unions)

Which of the following is true about a flat organizational structure? -Has several levels of management -Has been used to reduce management costs -Is usually associated with a centralized organization -Is most common in large corporations

Has been used to reduce management costs (CONCEPT Organizational Considerations: Structures and Hierarchies)

Wilson was well-liked by the employees he managed, as well as by his peers. He made an effort to get to know the people he worked with on a personal level. He made sure he interacted with the key players of his company any time an opportunity arose. Which personality trait below does Wilson demonstrate? -High extroversion -Low neuroticism -High openness -High agreeableness

High extroversion (CONCEPT "Big Five" Personality Traits)

A company created a web page employees can use to access specific internal systems and processes of the organization, such as payroll and time management. Which of the virtual options below does this scenario describe? -LAN -WAN -Extranet -Intranet

Intranet (CONCEPT Virtual Options in Business Today)

In which of the following ways can a business benefit from increasing the diversity of its workforce? -It can reduce costs related to training employees from different backgrounds. -It can lead to fewer instances of ethical violations within the company. -It can increase the communication barriers among its employees. -It can improve the company's reputation in the business community.

It can improve the company's reputation in the business community. CONCEPT Workforce Diversity

Which of the following is an example of recency error in performance appraisals? -Laura gave an employee a high performance rating. Even though the employee did not meet her sales quotas, she was a good communicator. -Laura gave an employee a high performance rating. She likes the employee's personality, and they have similar social interests. -Laura gave an employee a poor performance rating. Even though the employee met her quotas all year, her sales numbers were down in the month prior to her appraisal. -Laura gave an employee a poor performance rating. The employee did not meet her sales quotas for the second year in a row.

Laura gave an employee a poor performance rating. Even though the employee met her quotas all year, her sales numbers were down in the month prior to her appraisal. (CONCEPT Appraisals and Their Impact in HR and Training)

Dina managed the development of a new training program at her company. She determined the goals for the training as well as planned the tasks needed to create the training course. What step of those below will Dina perform next in the management process? -Evaluate the results -Organize the activities -Lead the team -Control the work

Organize the activities (CONCEPT Management Process and Corporate Culture)

Rita managed a group of financial advisors. She decided to let her employees set their own goals for an appraisal period. She thought they would be more motivated to reach goals they had defined for themselves. Which theory below does this scenario illustrate? -Participative Management and Empowerment -Management By Objectives -Expectancy Theory -Goal Setting Theory

Participative Management and Empowerment (CONCEPT Contemporary Motivation Theories)

Preston was assigned a project by his supervisor. He was already overloaded with work, but he decided to do it himself rather than giving some of the tasks to his employees. He did not want his supervisor to realize his staff could handle the same level of tasks as he could. Which of the following is true about Preston's delegation efforts? -Preston delegated effectively since he trusted his people to perform well on tasks. -Preston delegated ineffectively since he feared his employees were unqualified. -Preston delegated ineffectively since he feared his employees might outperform him. -Preston delegated effectively since he trusted his people enough to give them control.

Preston delegated ineffectively since he feared his employees might outperform him. (CONCEPT Decision Making)

Which of the following would NOT be considered a type of incentive program? -Providing continuing education courses -Offering employees a yearly bonus -Providing a profit-sharing program -Paying employees for performance

Providing continuing education courses CONCEPT Compensation in the Workplace

Which of the following is an example of a short term goal for a business that provides cable TV services? -Double revenue by the end of the next fiscal year -Roll out the new marketing plan by the end of the current quarter -Build goodwill in the community by developing a community outreach department -Create a new division to provide internet and wireless communication services

Roll out the new marketing plan by the end of the current quarter (CONCEPT Goal Setting and the Mission Statement)

A manager helped one of his team leaders resolve an issue he was having with the new online performance appraisal system their company implemented. Which management skill is described in this scenario? -Time management -Technical -Conceptual -Decision making

Technical (CONCEPT Management Skills)

A local restaurant installed a new computer-based system to place customer orders, manage inventory items and handle credit card processing. The owner of the restaurant trained all of the staff on proper use of the new system. Which of the following types of technology risk is being addressed in this scenario? -Technology usage -Protecting data -Updating systems -Misusing data

Technology usage (CONCEPT Management Technology in Virtual Work World)

Which of the following describes a functional strategy? -The upper management of a technology company determined the company needed to focus on building a social media presence. -The upper management of a technology company focused efforts on increasing revenue by expanding its product offerings. -The programming department of a technology company decided to hire people with social media and web development skills for its new project. -The marketing and information managers of a technology company decided to develop a new app to keep up with competitors.

The programming department of a technology company decided to hire people with social media and web development skills for its new project. (CONCEPT Levels of Strategy)

Which motivational theory below suggests managers view employees as being hard-working and industrious? -Theory X -Two Factor Theory -Theory Y -Hawthorne Effect

Theory Y (CONCEPT Motivation, Morale and the Early to Mid-20th Century)

In which of the ways below is corporate culture best expressed to employees? -Through enforcing legal requirements -Through offsite training programs -Through explicitly stated goals and objectives -Through management leading by example

Through management leading by example (CONCEPT Management Process and Corporate Culture)

In which of the following ways does Human Resource Management use forecasting? -To anticipate problems that can occur with appraisal errors -To analyze trends in compensation changes -To update current performance appraisal processes -To develop hiring plans based on company needs

To develop hiring plans based on company needs (CONCEPT Human Resource Management Overview)