IS 3003 Chapter 2

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n): A) executive support system. (used by senior managers to support their decision making) B) management-level system. (no such system) C) decision support system. (used by middle managers (usually) to make repetitive decisions; uses math models or statistical analyses). D) transaction-processing system.

ANSWER: D

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of: A) knowledge management systems. (helps create a repository of knowledge (tacit and explicit) in an organization. Once created, knowledge can be retrieved as necessary). B) transaction support systems.(records information on day-to-day activities, (transactions)). C) executive support systems. D) management information systems.

ANSWER: D

Policies that determine which information technology will be used, when, and how, are provided by: A) IT educational services. B) IT management services. C) Application software services. D) IT standards services.

ANSWER: D

These systems are designed to support organization-wide process coordination and integration. A) Decision support systems B) Management information systems C) CRM (customer relationship management systems) - D) Enterprise applications

ANSWER: D

Buying or selling goods over the Internet is called: A) e-commerce. (also online retailing, B2B transactions) B) e-business. (is not limited to buying and selling, but includes it). C) an intranet. (do you remember what an intranet is?) D) an extranet. (or an extranet?)

ANSWER: A

In a business environment, the focus of collaboration is to: A) accomplish the task at hand. B) provide a sense of community. C) foster better communication. D) prevent miscommunication.

ANSWER: A

These systems are designed to summarize and report on the company's basic operations. A) Management information systems (the information for these come from TPS) B) Decision support systems C) Executive information systems D) Transaction processing systems

ANSWER: A

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. A) CRM B) MIS C) ESS D) CPS

ANSWER: A

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business. A) transaction processing system B) enterprise system C) automatic reporting system D) management information system

ANSWER: B

The use of digital technology and the Internet to execute the major business processes in the enterprise is called: A) e-commerce. B) e-business. (this does include e-commerce) C) enterprise applications. D) MIS.

ANSWER: B

What is the most important benefit of an enterprise application? A) Enabling speed of communicating (communication systems like email, videoconferencing) B) Enabling business functions and departments to share information C) Enabling a company to work collaboratively with customers and suppliers (CRM) D) Enabling cost-effective, e-business processes (web applications, e-commerce)

ANSWER: B

A ________ is a senior manager who oversees the use of IT in the firm. A) CEO B) CFO C) CIO D) CIT

ANSWER: C

Development and support services for a firm's business systems are provided by: A) IT educational services. B) IT management services. C) Application software services. D) IT standards services.

ANSWER: C

The principal liaison between the information systems groups and the rest of the organization is a(n): A) programmer. (writes programs) B) information systems manager. (supervises IS employees) C) systems analyst. D) CIO. (in charge of the whole IS department)

ANSWER: C

Enterprise systems do not utilize order transaction data.

FALSE

Most MISs use sophisticated mathematical models or statistical techniques.

FALSE Decision Support Systems (DSS) use (sophisticated) mathematical models or statistical techniques.

ESSs are designed to serve the middle management of the organization.

FALSE Designed for senior managers.

Management information systems primarily support non-routine decision making.

FALSE MIS support routine decision making.

Transaction processing systems are most commonly encountered at the senior management level of an organization.

FALSE TPS keep record of daily routine transactions, and are encountered at the operational level.

A business process is a single step taken in a set of logically related activities that accomplish a specific business task.

FALSE. It is all the steps taken to accomplish a specific business task.

Systems analysts are highly trained technical specialists who write the software instructions for computers.

FALSE. Programmers write software. Systems analysts provide liaison between users and programmers.

A cross-functional business process requires information to be shared between different business departments.

TRUE

Decision-support systems often use information from external sources.

TRUE

End users are representatives of departments outside of the information systems group for whom applications are developed.

TRUE

Transaction processing systems are the basic business systems that serve the operational level of the organization.

TRUE