IS Quiz 2
A ________ is a senior manager who oversees the use of IT in the firm. A. CTO B. CEO C. CFO D. CKO E. CIO
CFO
Someone visiting a government website to purchase a fishing license is specifically an example of: A. executive support system B. management information system C. decision support system D. expert system E. E-government
E-government
Which of the following is FALSE about the needs for information by different groups in an organization? A. Service workers need access to customer records information. B. Knowledge workers need access to financial performance information. C. Operational managers need transactional level information. D. Middle managers need information about specific functional areas. E. Senior managers need summary information about the performance of the firm.
Knowledge workers need access to financial performance information.
The order fulfillment process involves which of the following functional areas of the business? A. Human resources, accounting, and service B. Sales, human resources, and manufacturing and production C. Sales, accounting, manufacturing, and production D. Sales, human resources, and accounting E. Manufacturing and production, human resources, and accounting
Sales, accounting, manufacturing, and production
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts. A. Operational processing systems B. Spreadsheets C. Big data systems D. Auto processing systems E. Transaction processing systems
Transaction processing systems
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a: A. customer. B. information technology. C. organization. D. business. E. sale.
business
_______________ is an emerging area where data is organized in a meaningful way to help managers make data-driven business decisions. A. Business intelligence B. Electronic performance support C. Business management D. HTML programming E. intelligent agents
business intelligence
________________ commonly involves sites like Twitter and Facebook to collaborate with customers. A. Operations B. Web collaboration C. Chat D. Quality production E. Social business
chat
A ______________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps. A. social network B. crowdfunding C. crowdsourcing D. social marketing E. community
crowdfunding
Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________. A. sql B. transaction processing systems C. support D. operating system E. dashboard
dashboard
A secretary assisting management is considered a _________ worker. A. production B. service C. data D. operational E. knowledge
data
ABB implemented a __________ system to help staff more effectively locate information about company projects and initiatives. A. data mining B. WAN C. new training system D. global purchasing E. dynamic knowledge sharing
dynamic knowledge sharing
eBay is an example of a/n ___________ because it sells products over the Internet. A. executive support system B. expert system C. decision support system D. management information system E. electronic commerce
electronic commerce
Which of the following is NOT an application used in social business? A. Communities B. Crowdsourcing C. Social networks D. Blogs and wikis E. Email
Which of the following entities is NOT a part of the firm's environment? A. Competitors B. Stockholders C. Suppliers D. Employees E. Customers
employees
Which capability of social software allows users to use real-time information streams, status updates, and announcements? A. Feeds and notifications B. Content sharing C. Team workspaces D. Profiles E. Tagging and social bookmarking
feeds and notifications
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing? A. Salesforce Chatter B. Google+ C. Apple FaceTime D. Google Drive E. Google Hangouts
google drive
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever? A. Changing scope of the firm B. Changing organization of the firm C. Changing culture of work and business D. Emphasis on innovation E. Growth of outsourcing
growth of outsourcing
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and _________________. A. human resources B. purchasing C. big data D. instructional design E. customer relations
human resources
Which of the following statements represents a responsibility of the sales and marketing functional area? A. Producing bills of materials B. Checking for quality C. Managing cash accounts D. Paying creditors E. Identifying customers
identifying customers
A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services. A. customer service B. innovation C. convenience D. productivity E. quality
innovation
__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization. A. Customer relationship management systems B. Computer information systems C. Knowledge management systems D. Information systems E. Management information systems
knowledge management systems
___________ commerce is a way for individuals to provide feedback and reviews about products and services. A. File B. Dashboard C. Crowdsourcing D. Social E. Review
social
_________________ are information systems professionals who help bridge the relationships between programmers and end users to identify requirements for improved systems. A. Systems analysts B. CIOs C. HTML programmers D. Database developers E. E-marketers
system analysts
