ISDS 3115 Chapter 2

Which one of the following statements is incorrect regarding globalization and globalization​ strategies? A. Globalization strategies could simplify the operations​ manager's job B. Globalization strategies could add value to products and services. C. Globalization means​ customers, talent, and suppliers are worldwide. D. Globalization strategies could contribute to efficiency.

A. Globalization strategies could simplify the operations manager's job

Competing on cost is A. achieving maximum value as perceived by the customer. B. based upon flexibility. C. concerned with reliability of scheduling. D. concerned with uniqueness.

A. achieving maximum value as perceived by the customer

A strategy is A. an action plan to achieve a mission. B. the purpose for which an organization is established. C. a functional area of the firm. D. established prior to establishing a mission.

A. an action plan to achieve a mission

The creation of a unique advantage over competitors is referred as A. competitive advantage. B. experience differentiation. C. response. D. differentiation.

A. competitive advantage

Cost minimization is an appropriate strategy in which stage of the product life​ cycle? A. decline B. adolescence C. introduction D. growth E. retirement

A. decline

What is the difference between a multinational corporation​ (MNC) and an international​ business? A. For the multinational​ firm, the business done outside the country is especially significant. B. The international business has sites in a larger number of countries. C. There is no difference. D. The international business has been in existence longer than the​ multi-national firm.

A. for the multinational firm, the business done outside the country is especially significant

Which of the following is NOT one of the three strategic approaches to competitive​ advantage? A. innovation B. differentiation C. cost leadership D. response

A. innovation

Which of the following international operations strategies uses decentralized authority with substantial autonomy at each​ business? A. multidomestic B. global C. transnational D. international

A. multidomestic

The stated purposed of NAFTA is to A. phase out all trade and tariff barriers among​ Canada, Mexico, and the U.S. B. reduce the outsourcing of jobs to foreign countries. C. increase product innovation in the wireless communication sector. D. gain membership in the WTO.

A. phase out all trade and tariff barriers among Canada, Mexico, and the US

Which of these is NOT an advantage of​ outsourcing? A. potential creation of future competition B. accessing outside technology C. cost savings D. gaining outside expertise

A. potential creation of future competition

A method managers use to evaluate the resources at their disposal and manage or alter them to achieve competitive advantage is referred as A. resources view. B. five forces analysis. C. competitive advantage. D. value-chain analysis.

A. resources view

What is a graphical link of competitive​ advantage, KSFs, and supporting​ activities? A. competitive success grid B. activity map C. key success factor network D. product life cycle

B. activity map

Which of the following is NOT a reason why domestic business operations decide to change to some form of international​ operation? A. improve products B. attract and retain local talent C. improve operations D. improve the supply chain

B. attract and retain local talent

Competing on differentiation is A. based upon​ low-cost leadership. B. concerned with uniqueness. C. based upon flexibility. D. concerned with reliability of scheduling.

B. concerned with uniqueness

A set of​ skills, talents, and capabilities in which a firm is particularly strong is referred to as A. experience differentiation. B. core competencies. C. key success factors​ (KSFs). D. differentiation.

B. core competencies

Which of these is NOT a disadvantage of​ outsourcing? A. negative impact on employees B. decreased logistics and inventory costs C. risks may not manifest themselves for years D. loss of control

B. decreased logistics and inventory costs

An international business is a firm that A. is not from the United States. B. engages in international trade or investment. C. hires​ non-U.S. citizens. D. produces a wide range of products.

B. engages in international trade or investment

Which of the following is NOT an OM​ strategy/issue during the introduction stage of the product life​ cycle? A. high production costs B. long production runs C. frequent product and process design changes D. limited models

B. long production runs

Which of the following is NOT an OM​ strategy/issue during the introduction stage of the product life​ cycle? A. limited models B. long production runs C. frequent product and process design changes D. high production costs

B. long production runs

Which of the following is the purpose or rationale for an​ organization's existence? A. articles of incorporation B. mission C. strategy D. charter

B. mission

SWOT analysis refers to A. support, opponents,​ weaknesses, and threats. B. strengths, opportunities,​ weaknesses, and threats. C. support, opportunities,​ weaknesses, and threats. D. strengths, opponents,​ weaknesses, and threats.

B. strengths, opportunities, weaknesses, and threats

Which of the following countries is NOT a memebr of the​ EU? A. France B. Portugal C. Uruguay D. Spain

C. Uruguay

Which of the following is the best example of competing on​ low-cost leadership? A. A​ firm's products are introduced into the market faster than its​ competitors' products are. B. A​ firm's research and development department generates many ideas for new products. C. A firm produces its product with less raw material waste than its competitors do. D. A firm advertises more than its competitors do. E. A firm offers more reliable products than its competitors do.

C. a firm produces its product with less raw material waste than its competitors do

Which of the following does not represent competing on​ response? A. based on flexibility B. based on quickness C. based on providing uniqueness D. concerned with reliability of scheduling

C. based on providing uniqueness

Which of the following statement is incorrect about the​ mission? A. The mission statement provides the concept around which the firm can rally. B. The mission statement provides boundaries and focus for organizations. C. Each functional area within the firm may develop its own​ strategy, but not its own supporting mission. D. The mission states the rationale for the​ organization's existence.

C. each functional area within the firm may develop its own strategy, but not its own supporting mission

Which of the following is NOT one of the 10 strategic OM decisions listed in the​ text? A. quality B. layout C. finance/accounting D. location

C. finance/accounting

Which of the following is the core competence for​ Honda? A. advertising B. product flexibility C. gas-powered engines D. sustainable design

C. gas-powered engines

Which of the following does NOT represent a valid reason for globalizing​ operations? A. reduce costs B. attract and retain global talent C. reduce responsiveness D. improve the supply chain E. understand markets

C. reduce responsiveness

Which of the following is an example of competing on the basis of​ differentiation? A. A​ firm's distribution network routinely delivers its product on time. B. A firm advertises more than its competitors do. C. A firm manufactures its product with less raw material waste than its competitors do. D. A firm offers more reliable products than its competitors do. E. A​ firm's products are introduced into the market faster than its​ competitors' products are.

D. a firm offers more reliable products than its competitors do

Which of the following is NOT one of the 10 strategic OM decisions listed in the​ text? A. location B. quality C. layout D. finance/accounting

D. finance/accounting

Which of the following international operations strategies involves a high degree of​ centralization? A. international B. transnational C. multidomestic D. global

D. global

Standardization is an appropriate strategy in which stage of the product life​ cycle? A. decline B. retirement C. introduction D. maturity E. growth

D. maturity

Which of the following is NOT an OM​ strategy/issue during the growth stage of the product life​ cycle? A. shift towards product focus B. forecasting critical C. enhance distribution D. reduce capacity

D. reduce capacity

Which of the following statements best characterizes delivery​ reliability? A. a company that delivers faster than its competitors B. a company that has a computerized delivery scheduling system C. a company that delivers more frequently than its competitors D. a company that always delivers on the same day of the week E. a company that always delivers at the promised time

E. a company that always delivers at the promised time

Which of the following represents a reason for globalizing​ operations? A. to expand a​ product's life cycle B. to attract and retain global talent C. to improve operations D. to improve the supply chain E. All of the above.

E. all of the above

Which of the following has progressed the FURTHEST along its product life​ cycle? A. iPods B. Xbox 360 C. Boeing 787 D. 3-D game players E. drive-through restaurants

E. drive-through restaurants

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product​ differentiation/innovation.

True

Production processes are being dispersed to take advantage of national differences in labor costs.

True