ISDS 351 Exam 1

The scope of a full _____ addresses the health and safety of all workers.

Business Continuity Plan

Which of the following protects against identity theft of California residents?

CA Senate Bill 1386

The _____ explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization.

Diffusion of Innovation theory

Which act identifies the U.S. taxpayers who hold financial assets in non-U.S. financial institutions and offshore accounts?

Foreign Acct Tax Compliance Act

Which of the following types of clouds is integrated through networking and is composed of both private and public clouds?

Hybrid Cloud

Identify a project type that meets the requirements of a legal entity or regulatory agency

Mandatory

Which of the following is a goal of effective information technology (IT) governance?

Risk Management

Identify a factor that determines the level of competition and long-term profitability of an industry.

The threat of new competitors raises the level of competition.

What is a goal of outsourcing governance procedures?

To ensure that the outsourcing initiative succeeds, even as personnel, business needs, and operating conditions change

Adoption of a _____ solution eliminates the need for multiple communications systems and vendors, which leads to simpler communication processes.

Unified Communications

Which of the following is a recommended approach for data backup?

Use online databases to update and backup the data.

_____ benefits can be measured directly and assigned a monetary value.

tangible

Which of the following is a component used by a cloud user in a cloud computing environment?

A Smartphone

A software firm has decided to build a tool that defines acronyms in common use within the firm. Identify the tool used by the firm.

A Wiki

Which of the following is considered a part of due diligence?

A written and tested business continuity plan

_____ may be daunting and perhaps risky, but the challenge of it grabs people in the gut and gets their juices flowing and creates tremendous forward momentum. Such goals are achieved through a breakthrough in the organization's products or services.

Big Hairy Audacious Goals (BHAG)

The _____ of an organization makes long-term decisions and has an ultimate responsibility for strategic planning.

CEO

City-mart, a supermarket chain, used to outsource its logistics service. Over a period of time, the company discovered an irregularity in the amount of products delivered and the payments collected for those products. It was found that the systems for payment acceptance and logistics were breached by a foreign agent in the firm, which led to the termination of the outsourcing contract by City-mart. Which of the following would be the most appropriate issue related to outsourcing in this scenario?

DAta Security & Integrity Issues

VisualDX provides instant access to concise disease information and high-quality medical images. This is an example of:

Decision Support System

Which of the following phases of goals-based strategic planning defines the mission, vision, values, objectives, and goals of an organization?

Direction Setting Phase

Which of the following is the effort made by an ordinarily prudent party to avoid harm to another party?

Due Dilligence

John, a product manager, decides to adopt to a new strategy to improve the quality of products served by his company. He also has the additional responsibility of convincing his team members to use the new strategy. In the context of innovation adopters, John is an example of a(n):

Early Adopter

Positive perception, adoption, and institutionalization are the stages of the _____ phase of the Change Management Continuum Model.

Educate

Which of the following systems support the supply chain processes such as order processing, inventory management, and purchasing?

Enterprise resource planning (ERP)

Who receives additional training in crowd control to help workers evacuate from a work area?

Floor Warden

Identify a project type that generates substantial new revenue or profits for the firm.

Growth

What approach should be followed by managers to ensure that information technology innovations pay off?

Holistic

The set of information technology (IT) hardware, software, and networks in an organization is called its _____.

IT Infrastracture

Which of the following frameworks provides information technology (IT) services based on a synthesis of the best ideas from international practitioners?

ITIL

The Change Management Continuum Model, the Unified Theory of Acceptance and Use of Technology, and the Diffusion of Innovation Theory are the theories that can help:

In smooth introduction and adoption of information technology.

Which of the following is a phase of the Change Management Continuum Model?

Inform

_____ is a software delivery approach in which an organization outsources the equipment used to support its data processing operations, including servers, storage devices, and networking components.

Infrastructure as a Service (IaaS)

Which of the following adopter categories is considered as risk takers?

Innovator

Which of the following supports the flow of data among different organizations to achieve shared goals?

Interorganizational information system

_____ strategic planning begins by identifying and analyzing key problems that face the organization, setting strategies to address those problems, and identifying projects and initiatives that are consistent with those strategies.

Issues Based

Which of the following best describes the service transition phase of the Information Technology Infrastructure Library (ITIL)?

It involves following the design to build, test, and move into production the services that will meet customer expectations

Which of the following is true of the First Amendment of the U.S. Constitution?

It protects Americans' rights to freedom of religion and freedom of expression.

Which of the following is true of internal control?

It protects an organization's resources.

Which of the following is true of the Committee of Sponsoring Organizations (COSO) 2013 framework?

It provides guidance on enterprise risk management, internal control, and fraud deterrence.

Which of the following is true about a core business process?

It requires an organization's workers to possess unique knowledge and skills

Which of the following project types implements changes to an existing system to enable operation in a different technology environment?

Maintenence

The scope of the project, the data captured, and the usability of new information technology systems are some of the decisions taken by:

Managers

Which of the following is considered a primary goal of effective information technology (IT) governance?

Mitigating IT related Risks

Identify a component of infrastructure as a service (IaaS) cloud computing.

Network Device

A(n) _____ is a statement of a compelling business need that an organization must meet to achieve its vision and mission.

Objective

Hypermedia, podcasts, and Webcasts are the techniques used in:

Online Learning Systems

Bersk, a brewing company, entered into a three-year contract with Seins Inc. According to the contract, Seins Inc. will package and market the beverages produced by Bersk. This is an example of _____.

Outsourcing

_____ is an arrangement in which one company contracts with another organization to provide services that could be provided by company employees.

Outsourcing

Which of the following information technologies (IT) include information systems that improve the productivity of individual users in performing stand-alone tasks

Personal IT

Which of the following models is used to assess the nature of industry competition?

Porters 5 forces

_____ allows a service provider organization to own and manage the infrastructure (including computing, networking, and storage devices) with tenant organizations by accessing slices of shared hardware resources via the Internet.

Public Cloud COmputing

A few project leaders of Zord Inc. started facing problems with their systems. The head technician, who was on leave, was consulted. Since he knew the solution but visiting the firm was not feasible, the head technician required access to their systems. Identify the collaboration tool that would help the head technician in this scenario.

Remote Log In

A _____is used for the analysis of the internal assessment and external environment of the firm.

SWOT ANALYSIS

Which of the following requires that all reports filed with the Securities and Exchange Commission (SEC) include a statement signed by the chief executive officer and the chief financial officer attesting the accuracy of the information provided in the reports?

Section 404 of the Sarbones Oxley Act

Which of the following scenarios best describes the compromise of confidential data regarding organizational plans, products, or services?

Senior executive loses laptop containing critical data.

Spivy Tech, a software firm, has decided to change one of its services to effectively meet its customer expectations. In the context of Information Technology Infrastructure Library (ITIL), identify the phase of the service life cycle that ensures that the changed services are designed effectively to meet customer expectations.

Service DEsign

A _____ is a high-level, summary document that defines both the services and the performance and availability levels at which those services will be provided by a service provider to an organization.

Service Level Agreement

Which phase of the Information Technology Infrastructure Library (ITIL) involves understanding the service offerings required to meet the needs of the IT customers?

Service Strategy

_____ are easy to understand, easy to track, and contribute real value to the organization.

Smart Goals

Which of the following strategies is based on analyzing the work to be done, including its associated current processes and the level of effectiveness and resources required?

Smart Sourcing

Serios is a software development firm in Canada. It creates an application to guide the development of Maglev trains in Mexico City and outsources the design and maintenance of the application to Ieinsta Inc. in Mexico City. The contract between the firms requires Ieinsta Inc. to use only the software provided by Serios. Ieinsta Inc. has to access the software remotely as a Web-based service. Identify the type of service provided by Serios in this scenario.

Software as a Service (SaaS)

Which of the following software delivery approaches provides users remote access to software as a Web-based service?

Software as a Service (SaaS)

What Provides a framework and a clearly defined direction to guide decision making at all levels throughout the organization ?

Strategic Planning

Patrick, a senior manager, has decided to promote one of his team members as an associate mentor based on her skill and hard work. Which stage in the Plan-Do-Check-Act (PDCA) model corresponds to this scenario?

The Do Step

Which of the following specifies requirements to plan, establish, implement, operate, monitor, review, maintain, and continually improve a documented management system?

The International Standards Organizational standard ISO 22301:2012

Which of the following is true of the Really Simple Syndication (RSS) reader?

The RSS reader is programmed to automatically check for and download new content from all subscribed feeds.

Which of the following is true about intangible benefits?

They cannot be measured directly

Which of the following best describes the role of an emergency response team in the disaster recovery team?

They help save lives and contain the impact of the disaster.

Which of the following best describes the "AA" priority business function of a firm?

This business function is critical to the operation of the firm and cannot be unavailable for more than a few hours without causing severe problems

Heinsert Inc. is a computer manufacturing firm. Its core business process is the production of efficient processors and storage disks. It outsources the manufacturing of its computer screen to a camera and lens manufacturing firm called Zetax, which is highly efficient and has world-class capabilities. Identify the most appropriate reason why Heinsert outsources its computer screen production.

To Upgrade its products and capabilities

ScanX is a digital media organization. One of the organization's key business strategies is to launch online courses for high schools. The organization works to develop the platform for the online course on a time constraint. ScanX decides to outsource the launch of the product to clients in various nations so that it can meet the deadline. Which of the following would be the most appropriate reason for ScanX to outsource?

To accelerate the product's time to market

Which of the following is an intent of the Bank Secrecy Act?

To detect and prevent money laundering

Which of the following is an excellent way to begin the first phase of strategic planning?

To prepare a historical perspective that summarizes the organization's development

A _____ captures data from company transactions and other key events, and then updates the firm's records, which are maintained in electronic files or databases.

Transaction processing system (TPS)

A _____ communicates an organization's overarching aspirations to guide it through changing objectives, goals, and strategies.

Vision/Mission Statement

During which phase of goals-based strategic planning, a multitude of data is gathered about internal processes and operations, including survey data from customers and suppliers and other objective assessments of an organization?

analyze situation phase

Data assets must be secured from unwanted intrusion, loss, and alteration. This is to:

ensure the smooth mitigation of risks in information technology.

_____ is a process that helps managers identify desired outcomes and formulate feasible plans to achieve their objectives by using available resources and capabilities.

strategic planning

Usefulness, ease of use, management expectations, and facilitating conditions are the key factors of:

the Unified Theory of Acceptance and Use of Technology

A _____ captures data from company transactions and other key events, and then updates the firm's records, which are maintained in electronic files or databases.

transaction processing system (TPS)