isds chpt 2

Which of the following is TRUE

Functional strategies are shaped by corporate strategy

Which of these companies is most apt to have quality standards that are relatively subjective

Harvard University

Which of the following statements about organizational missions is FALSE

They are formulated after strategies are known

Which of the following activities takes place once the mission has been developed?

The functional areas develop their supporting missions

Which of the following is TRUE about business strategies

Well defined missions make strategy development much easier

Which of the following has made the least progress along its product life cycle?

Xbox 360

The fundamental purpose of an organization's mission statement is to

define the organization's purpose in society

The three steps of the operations manager's job, in order, are

develop the strategy, establish the organizational structure, find the right staff

According to the authors, which of the following strategic concepts allow firms to achieve their missions?

differentiation, cost leadership, and quick response

Which of the following has progressed the furthest along its product life cycle?

drive-thru restaurants

The ability of an organization to produce services that, by utilizing the customer's five senses, have some uniqueness in their characteristics is

experience differentiation

The term MAQUILADORA is most synonymous with

free trade zones

Costs, quality, and human resource decisions interact strongly with the ________ decision

goods and service design

Boeing's new 787 Dreamliner

has increased efficiency from new engine technology

Which of the following preconditions does NOT affect the formulation of an OM strategy

the company's employment benefits

Catepillar and Texas Instruments are two firms that have benefited from the use of

the global strategy option

Which of the following is an example of globalization of operations strategy?

A Chinese manufacturer, Haier, now operates plants in the united states

Which of the following is an example of competing on the basis of differentiation

A firm offers more reliable products than its competitors do

Which of the following is the best example of competing on low cost leadership

A firm produces its product with less raw material waste than its competitors

Which of the following is an example of competing on quick response

A firm's products are introduced into the market faster than its competitors' products

Which of the following best describes "experience differentiation"

All are elements of experience differentiation (immerses consumers in the delivery of a service, uses people's five senses to enhance the service, complements physical elements with visual and sound elements, consumers may become active participants in the product or service)

Which of the following statements regarding the Dreamliner 787 is true?

All of the above (Boeing has found partners in over a dozen countries, the new aircraft incorporates a wide range of aerospace technologies, the new aircraft uses engines from not one, but two manufacturers, Boeing will add only 20 to 30 percent of the aircraft's value)

Which of these is NOT one of the PIMS characteristics of high return on investment organizations

All of the above are PIMS characteristics (high product quality, high capacity utilization, low investment intensity, low direct cost per unit)

Examples of response to the global environment include

All of the above are examples (Boeing's worldwide sales and production, Benneton's flexibility in design, production and distribution, Ford's partnership with Volvo and Mazda)

Which of the following are examples of transnational firms

All of the above are transnationals (Nestlé, Asea Brown Boveri, Reuters, Citicorp)

Which of the following represent reasons for globalizing operations?

All of the above are valid (to gain improvements in the supply chain, to improve operations, to expand a product's life cycle, to attract and retain global talent)

Which of the following influences layout design

All of the above influence layout decisions (inventory requirements. capacity needs, personnel levels, technology decisions)

Which of the following statements is most correct?

CSFs are often necessary, but not sufficient for competitive advantage

Which of the following statements concerning the operations management decision is relevant to services

Labor standards vary depending on customer requirements

The acronym MNC stands for

Multinational Corporation

Which of the following statements best characterizes delivery reliability

a company that always delivers at the promised time

Which of these organizations is likely to have the most complex inventory decisions

a computer manufacturing company

Which of the following will more likely locate near their customers

a medical clinic

A strategy is a(n)

action plan to achieve the mission

Franz Colruyt has achieved low cost leadership through

all of the above (Spartan headquarters, absence of voicemail, low cost facilities, no back ground music)

Response-based competitive advantage can be

all of the above (flexible response, reliable response, quick response)

Cost cutting in international operations can take place because of

all of the above (lower taxes and tariffs, lower wage scales, lower indirect labor costs, less stringent regulations)

Multinational organizations can shop from country to country and cut costs through

all of the above (lower wage scales, lower indirect labor costs, less stringent regulations, lower taxes and tariffs)

Which of these organizations is likely to have the most important inventory decisions

an aluminum manufacturer

Which of the following changes does NOT result in strategy changes?

change in job scheduling techniques

The PIMS program has identified the

characteristics of firms with high ROI

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is

competing on differentiation

Franz Colruyt has achieved low cost leadership through

converting factories, garages, and theaters into retail outlets

Given the position of the iPod in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of iPods be least concerned with at the current time?

cost cutting

Cost minimization is an appropriate strategy in which stage of the product life cycle?

decline

Which of the international operations strategies involves low cost reductions and low local responsiveness

international strategy

Which of the international operations strategies uses import/export or licensing of existing products?

international strategy

Experience differentiation

is an extension of product differentiation in the service sector

Which of the following OM strategic decisions pertains to sensible location of processes and materials in relation to each other?

layout design

The impact of strategies on the general direction and basic character of a company is

long range

With reference to cultural and ethical issues, the World Trade Organization has

made progress in providing equal protection of intellectual property among nations

All of these preconditions affect an operations management strategy EXCEPT

maintenance policies

Standardization is an appropriate strategy in which stage of the product life cycle?

maturity

The stage in the product life cycle at which it is a poor time to change quality is

maturity

Which of the international operations strategies uses their existing domestic model globally

multi-domestic strategy

NAFTA seeks to

phase out all trade and tariff barriers between the United States, Canada, and Mexico

Understanding competitors' strengths and weaknesses, understanding current and prospective technological issues, and understanding product life cycle are examples of

preconditions to establishing and implementing a strategy

Which of the following is NOT an operations strategic decision

price

Which of the following does NOT represent reasons for globalizing operations?

reduce responsiveness

A firm can effectively use its operations function to yield competitive advantage via all of the following EXCEPT

setting equipment utilization goals below the industry average

Which of the following did the authors NOT suggest as a reason for globalizing operations?

stockholder approval ratings

When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it

supports the overall competitive strategy of the company

Which of the international operations strategies involves high cost reductions and high local responsiveness

transnational strategy