ISQS 3344 Test 2

Among the following choices, an operations manager might best evaluate political risk of a country by looking at which type of country ranking? based on magnitude of government social programs based on corruption based on average duration between presidential/prime minister elections based on competitiveness based on cost of doing business

Based on corruption

3-D printing is an extension of: quality function deployment. concurrent engineering. modular design. robust design. computer-aided design.

Computer-aided design

La Quinta Inns has a competitive edge over its rivals because it: uses regression analysis to determine which variables most influence profitability. consistently receives four-star ratings for its inns. builds only along interstate highways. picks larger locations than its rivals. has better television advertisements.

Uses regression analysis to determine which variables most influence profitability

Harley Davidson: utilizes job shops to make each of its modules. uses product focused manufacturing. uses a large number of modules to build a small number of different bikes. uses work cells to feed its assembly line. All of these are true.

Uses work cells to feed its assembly line

A Six Sigma program has how many defects per million? 1000 3.4 34 6 times the standard deviation 2700

3.4

Additive manufacturing can use which of the following materials? plastics ceramics living cells chocolate All of these

All of these

Operations managers must be able to anticipate changes in which of the following? product mix product opportunities the products themselves product volume All of these

All of these

Quality function deployment (QFD): determines what will satisfy the customer. translates customer desires into the target design. is used early in the design process. is used to determine where to deploy quality efforts. All of these

All of these

A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n): route sheet. assembly chart. bill of material. assembly drawing. work order.

Assembly drawing

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM. quality loss function process control chart histogram cause-and-effect diagram scatter diagram

Cause-and-effect diagram

A regional bookstore chain wants to build a distribution center that is centrally located for its eight retail outlets. It will most likely employ which of the following tools of analysis? assembly line balancing locational cost-volume analysis load-distance analysis center-of-gravity method linear programming

Center-of-gravity method

Geographic information systems can assist the location decision by: updating transportation method solutions. computerizing factor-rating analysis. automating center-of-gravity problems. combining geography with demographic analysis. providing good Internet placement for virtual storefronts.

Combining geography with demographic analysis

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be ESPECIALLY concerned with which determinants of service quality? competence, courtesy, and security understanding/knowing customer, responsiveness, and reliability communication, courtesy, and credibility communication, responsiveness, and reliability competence, responsiveness, and reliability

Communication, courtesy, and credibility

Computer-integrated manufacturing (CIM) includes manufacturing systems that have: all of their computers integrated with the marketing department. transaction processing, management information systems, and decision support systems integrated. robots, automated guided vehicles, and transfer equipment integrated. computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. automated guided vehicles, robots, and process control integrated.

Computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated

A location decision for an appliance manufacturer would tend to have what type of focus? education focus cost focus environmental focus focus on finding very highly skilled technicians revenue focus

Cost focus

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except: tight quality control. customization. automation. removing some services. standardization.

Customization

Payoffs, alternatives, and expected monetary values are terms associated with: product life-cycle management. quality function deployment. decision trees. virtual reality. make-or-buy analysis.

Decision trees

An engineering drawing shows the: dimensions, tolerances, cost, and sales or use volume of a component. cost, dimensions, and machining operations for a component. materials, finishes, machining operations, and dimensions of a component. cost, materials, tolerances, and lead-time for a component. dimensions, tolerances, materials, and finishes of a component.

Dinmensions, tolerances, materials, and finishes of a component

Group technology requires that: the final products be standardized. a specific series of engineering drawings be prepared. each component be identified by a coding scheme that specifies size, shape, and the type of processing. all bills of material be prepared using the same format. engineering change notices be linked to each of the bills of material and engineering notices.

Each component be identified by a coding scheme that specifies size, shape, and the type of processing

Building high-morale organizations and building communication networks that include employees are both elements of: the tools of TQM. Taguchi methods. Six Sigma certification. ISO 9000 certification. employee empowerment.

Employee empowerment

Community attitudes, zoning restrictions, and quality of labor force are likely to be considered in which of the following location decision methods? factor-rating method transportation method simulation locational cost-volume analysis center-of-gravity method

Factor-rating method

"Operators simply load new programs, as necessary, to produce different products" describes: flexible manufacturing systems. automated guided vehicles. vision systems. CAD. process control.

Flexible manufacturing systems

All of the following costs are likely to decrease as a result of better quality EXCEPT: customer dissatisfaction costs. warranty and service costs. maintenance costs. scrap costs. inspection costs.

Maintenance costs

Advances in technology: have had only a limited impact on services. have failed to change the level of customer interaction with an organization. have dramatically changed health care, but have not changed retailing. have impacted the manufacturing sector only. have had a dramatic impact on customer interaction with services and with products.

Have had a dramatic impact on customer interaction with services and with products

Globalization of the location decision is the result of all EXCEPT which of the following? higher quality of labor overseas high differences in labor costs more rapid, reliable travel and shipping market economics ease of capital flow between countries

Higher quality of labor overseas

A graphic technique for defining the relationship between customer desires and product (or service) is: the house of quality. the assembly drawing. the moment of truth. product lifecycle management. modular design

House of quality

A job shop is an example of a(n): intermittent process. specialized process. line process. continuous process. repetitive process.

Intermittent process

In which stage of the product life cycle should product strategy focus on process modifications as the product is being "fine-tuned" for the market? incubation decline growth introduction maturity

Introduction

A product's life cycle is divided into four stages, which are: introduction, growth, stability, and decline. introduction, growth, maturity, and decline. introduction, maturity, saturation, and decline. introduction, growth, saturation, and maturity. incubation, growth, maturity, and decline.

Introduction, growth, maturity, decline

"Making it right the first time" is: the definition of quality proposed by the American Society for Quality an unrealistic definition of quality. a manufacturing-based definition of quality. a user-based definition of quality. a product-based definition of quality.

Manufacturing-based definition of quality

At which stage of the product life cycle is product strategy likely to focus on improved cost control? saturation maturity inflation introduction growth

Maturity

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as: Value analysis. Robust design. QFD. CAD. Modular design.

Modular design

A good description of source inspection is inspecting: the design specifications. the goods at the production facility before they reach the customer. one's own work. materials upon delivery by the supplier. goods at the supplier's plant.

One's own work

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using: a cause-and-effect diagram. a quality loss function. a scatter diagram. a flowchart. a Pareto chart.

Pareto chart

A checklist is a type of: Pareto chart poka-yoke. flowchart kanban. kaizen.

Poka-yoke

Governmental attitudes toward issues such as private property, intellectual property, zoning, pollution, and employment stability may change over time. What is the term associated with this phenomenon? bureaucratic risk democratic risk political risk judicial risk legislative risk

Political risk

High fixed costs and low variable costs are typical of which approach? product process mass customization repetitive product and mass customization

Product and mass customization

Reducing the complexity of a product and improving a product's maintainability are activities of: design for destruction (DFD). organizing for product development. manufacturability and value engineering. product lifecycle management (PLM). product-by-value analysis.

Product lifecycle management

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a ________. product platform product dais product pulpit product template product foundation

Product platform

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus. process, repetitive product, repetitive repetitive, product product, mass customization process, product

Product, repetitive

3-D printing has proven to be particularly advantageous for: robust design. modular design. computer-aided design. quality function deployment. prototype development and custom products.

Prototype development and custom products

In location planning, environmental regulations, cost and availability of utilities, and taxes are: global factors. country factors. regional/community factors. site-related factors. None of these.

Regional/community factors

A process sheet is a type of: bill of material. route sheet. assembly drawing. work order. assembly chart.

Route sheet

A route sheet provides a(n): sequence of operations necessary to produce the component. schematic showing how the product is assembled. exploded view of the product. set of detailed instructions about how to perform a task. instruction to make a given quantity of a particular item.

Sequence of operations necesary to produce the component

An assembly drawing: describes the dimensions and finish of each component. lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. shows an exploded view of the product. provides detailed instructions on how to perform a given task. shows, in schematic form, how the product is assembled.

Shows an exploded view of the product

An assembly chart: shows an exploded view of the product. lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. provides detailed instructions on how to perform a given task. shows graphically how the product is assembled. describes the dimensions and finish of each component.

Shows graphically how the product is assmbled

A result of concurrent engineering in product design is: speedier product development. lower quality. less customer demand. higher costs. All of these.

Speedier product development

According to PCN analysis, which process region includes process steps in which one participant is acting on another participant's resources, such as their information, materials, or technologies? independent processing resource processing surrogate interaction direct interaction process domain interaction

Surrogate interaction

According to PCN analysis, service operations exist only within the area(s) of: independent processing and direct interaction. independent processing, surrogate interaction, and direct interaction. independent processing. independent processing and surrogate interaction. surrogate interaction and direct interaction.

Surrogate interaction and direct interaction

Based on his 14 Points, Deming is a strong proponent of: inspection at the end of the production process. an increase in numerical quotas to boost productivity. looking for the cheapest supplier. training and knowledge. All of these.

Training and knowledge

Regal Marine: gets its competitive advantage by being the low-cost producer of boats designed by others. has replaced all human labor with robots. treats the product design decision as critical to its success. no longer builds boats with any wooden parts. designs several new boats each year, but contracts other firms for their manufacture.

Treats the product design decision as critical to its success

Currency risk is based on what assumption? Changing product lines by reacting to every current trend may alienate the customer base. Values of foreign currencies continually rise and fall in most countries. The value of one dollar today is greater than the value of one dollar to be received one year from now. Firms that do not continuously innovate will lose market share. The U.S. stock market fluctuates daily.

Values of foreign currencies continually rise and fall in most countries

One of the similarities between process focus and mass-customization is: the volume of outputs. the use of modules. many departments and many routings. the variety of outputs. All of these are similarities.

Variety of outputs

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of: Philip B. Crosby. Joseph M. Juran. Vilfredo Pareto. Armand Feigenbaum. W. Edwards Deming.

W. Edwards Deming

A document for production that gives the instruction to make a given quantity of a particular item, usually to a given schedule, is a(n): value analysis. work order. assembly chart. route sheet. bill of information.

Work order