ISTM- ch4

The _____ scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks. Multiple choice question. business bullwhip data balanced

balanced

Which of the following is an example of Whole Foods' MIS effectiveness metrics? Multiple Choice high customer satisfaction quick transaction speed for cash registers quick response time of systems high system availability

high customer satisfaction

Which of the following is an example of Whole Foods' MIS efficiency metrics? Multiple Choice high customer satisfaction easy to use systems high conversion rates of customers high system availability

high system availability

__________ performance indicators are the quantifiable metrics a company uses to evaluate progress toward critical success factors. Multiple choice question. Key Critical Success

key

______ share is the proportion of the market that a firm captures. Multiple choice question. Market Performance Success

market

What are measurements that evaluate results to determine whether a project is meeting its goals? Multiple choice question. Critical success factors Key performance indicators Metrics Project

metrics

A(n) ________ is a temporary activity a company undertakes to create a unique product, service, or result. Multiple choice question. decision metric practice project

project

Who is responsible for (1) overseeing all uses of MIS and (2) ensuring that MIS strategically aligns with business goals and objectives? (Please use the acronym) Chief Technology Officer Chief Security Officer Chief Information Officer Chief Data Officer

Chief Information Officer

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors? Multiple choice question. Metrics Critical success factors Projects Key performance indicators

Key performance indicators

What is the proportion of the market that a firm captures? Multiple choice question. Market share Key performance indicators Critical success factors

Market share

Which of the following is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks? Multiple choice question. Eprocurement A purchase order Demand planning A balanced scorecard

A balanced scorecard

__________ is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance. Multiple choice question. Restructuring Benchmarking Reengineering Normalizing

Benchmarking

____________ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability. Multiple choice question. Benchmark Efficiency Effectiveness

Efficiency

__________ success factors are the crucial steps companies perform to achieve their goals and objectives and implement their strategies. Multiple choice question. Indicator Critical Performance Key

critical