ISTM- ch4
The _____ scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks. Multiple choice question. business bullwhip data balanced
balanced
Which of the following is an example of Whole Foods' MIS effectiveness metrics? Multiple Choice high customer satisfaction quick transaction speed for cash registers quick response time of systems high system availability
high customer satisfaction
Which of the following is an example of Whole Foods' MIS efficiency metrics? Multiple Choice high customer satisfaction easy to use systems high conversion rates of customers high system availability
high system availability
__________ performance indicators are the quantifiable metrics a company uses to evaluate progress toward critical success factors. Multiple choice question. Key Critical Success
key
______ share is the proportion of the market that a firm captures. Multiple choice question. Market Performance Success
market
What are measurements that evaluate results to determine whether a project is meeting its goals? Multiple choice question. Critical success factors Key performance indicators Metrics Project
metrics
A(n) ________ is a temporary activity a company undertakes to create a unique product, service, or result. Multiple choice question. decision metric practice project
project
Who is responsible for (1) overseeing all uses of MIS and (2) ensuring that MIS strategically aligns with business goals and objectives? (Please use the acronym) Chief Technology Officer Chief Security Officer Chief Information Officer Chief Data Officer
Chief Information Officer
What are the quantifiable metrics a company uses to evaluate progress toward critical success factors? Multiple choice question. Metrics Critical success factors Projects Key performance indicators
Key performance indicators
What is the proportion of the market that a firm captures? Multiple choice question. Market share Key performance indicators Critical success factors
Market share
Which of the following is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks? Multiple choice question. Eprocurement A purchase order Demand planning A balanced scorecard
A balanced scorecard
__________ is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance. Multiple choice question. Restructuring Benchmarking Reengineering Normalizing
Benchmarking
____________ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability. Multiple choice question. Benchmark Efficiency Effectiveness
Efficiency
__________ success factors are the crucial steps companies perform to achieve their goals and objectives and implement their strategies. Multiple choice question. Indicator Critical Performance Key
critical
