ita

48. The multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is a. Unix. b. Linux. c. OS X. d. COBOL.

a. Unix.

35. Interpretations of Moore's law assert that a. computing power doubles every 18 months. b. transistors decrease in size 50% every two years. c. data storage costs decrease by 50% every 18 months. d. none of the above.

a. computing power doubles every 18 months.

26. According to agency theory, the firm is viewed as a(n) a. unified, profit-maximizing entity. b. task force organization that must respond to rapidly changing environments. c. entrepreneurial endeavor. d. "nexus of contracts" among self-interested individuals.

d. "nexus of contracts" among self-interested individuals.

1. The use of information systems because of necessity describes the business objective of A. survival. B. improved business practices. C. competitor's advantages. D. improved flexibility

A. survival.

3. Converting raw data into a more meaningful form is called A. capturing. B. processing. C. organizing. D. feedback.

B. processing.

4. The three activities in an information system that produce the information organizations use to control operations are: A. information retrieval, research, and analysis. B. input, output, and feedback. C. input, processing, and output. D. data analysis, processing, and feedback

C. input, processing, and output.

6. The Internet raises the bargaining power of customers by A. creating new opportunities for building loyal customer bases. B. making more products available. C. making information available to everyone. D. lowering transaction costs.

C. making information available to everyone.

7. An example of raw data from a national chain of automobile stores would be A. an average of 13 Toyotas are sold daily in Kentucky. B. an average of 13 Toyotas are sold daily in Kentucky. C. 30 percent increase in Toyota D. 1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky.

D. 1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky.

2. Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time? A. 1 only B. 1 and 2 C. 2 and 3 D. 1, 2, and 3

D. 1, 2, and 3

5. Which of the following are environmental actors that interact with an organization and its information systems? A. customers B. suppliers C. regulatory agencies D. all of the others

D. all of the others

d. telecommunications 34. Place the following eras of IT infrastructure evolution in order, from earliest to most recent: (1) Cloud Computing Era (2) Client/Server, (3) Enterprise Era, (4) Personal Computer, and (5) Mainframe and Minicomputer. a. 4, 5, 3, 2, 1 b. 5, 4, 2, 3, 1 c. 4, 5, 2, 3, 1 d. 5, 4, 2, 1, 3

a. 4, 5, 3, 2, 1

13. Buying or selling goods over the Internet is called: a. e-commerce. b. e-business. c. an intranet. d. an extranet.

a. e-commerce.

32. Which of the following is NOT an IT infrastructure service component? a. operating system software b. computing platforms to provide a coherent digital environment c. physical facility management to manage the facilities housing physical components d. IT management services to plan and develop the infrastructure and provide project management

a. operating system software

37. Software that manages the resources of the computer is called a. operating system software. b. application software. c. data management software. d. network software

a. operating system software.

39. An example of autonomic computing is a. spyware protection software that runs and updates itself automatically. b. software programmed to run on any hardware platform. c. cell phones taking on the functions of handheld computers. d. programming languages that allow non-programmers to create custom applications.

a. spyware protection software that runs and updates itself automatically.

12. Which systems are typically a major source of data for other systems? a. transaction processing systems b. management information systems c. executive support systems d. decision-support systems

a. transaction processing systems

47. ________ unleash powerful economies of scale and result in declines in manufactured computer products. a. Internet and web technologies b. Technology standards c. Linux and open-source software d. Client/server technologies

b. Technology standards

21. The interaction between information systems and organizations is influenced: a. primarily by the decision making of middle- and senior-managers b. by many factors, including structure, politics, culture, and environment. c. by two main microeconomic forces: capital and labor. d. primarily by the organization's business processes and culture.

b. by many factors, including structure, politics, culture, and environment.

23. The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete. a. network economics b. competitive forces c. competitive advantage d. demand control

b. competitive forces

20. The use of digital technology and the Internet to execute the major business processes in the enterprise is called: a. e-commerce. b. e-business. c. enterprise applications. d. MIS.

b. e-business.

27. The four major types of competitive strategy are: a. low-cost leadership; substitute products and services; customers; and suppliers. b. low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy. c. new market entrants; substitute products and services; customers; and suppliers. d. low-cost leadership; new market entrants; product differentiation; and focus on market niche.

b. low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy.

9. In a hierarchical organization, the upper levels consist of a. managerial and professional employees. b. managerial, professional, and technical, decision making employees. c. professional and operational employees. d. managerial, professional, and operational employees.

b. managerial, professional, and technical, decision making employees.

30. When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a ________ strategy. a. product differentiation b. market niche c. mass customization d. process efficiency

b. market niche

50. A SAN is a ________ network. a. server area b. storage area c. scalable architecture d. service-oriented architecture

b. storage area

40. In a multi-tiered network a. the work of the entire network is centralized. b. the work of the entire network is balanced over several levels of servers. c. processing is split between clients and servers. d. processing is handled by multiple, geographically remote clients.

b. the work of the entire network is balanced over several levels of servers.

22. The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as: a. switching costs b. transaction costs. c. procurement. d. agency costs.

b. transaction costs.

19. ________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance. a. Management information b. Transaction processing c. Decision-support d. Knowledge management

c. Decision-support

49. The network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers is a. TCP/IP b. COBOL c. Ethernet d. ASCII

c. Ethernet

42. A software tool with a graphical user interface for displaying Web pages and for accessing the Web and other Internet resources is called a Web a. service. b. client. c. browser. d. app.

c. browser.

8. The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called a. information systems literacy b. information systems architecture c. management information systems d. information technology infrastructure.

c. management information systems

10. The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called: a. information systems literacy b. information systems architecture. c. management information systems. d. information technology infrastructure.

c. management information systems.

15. Producing bills of materials is a business process within the ________ function. a. finance and accounting b. human resources c. manufacturing and production d. sales and marketing

c. manufacturing and production

24. Which of the following industries has a low barrier to entry? a. automotive b. computer chip c. restaurant d. airline

c. restaurant

25. Business processes are collections of: a. informal practices and behaviors. b. formalized and documented practices. c. routines. d. rights and privileges.

c. routines.

46. Specifications that establish the compatibility of products and the ability to communicate in a network are called a. network standards. b. telecommunications standards. c. technology standards. d. Internet standards.

c. technology standards.

17. To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems. a. decision-support b. knowledge c. transaction processing d. management information

c. transaction processing

44. Which of the following factors provides an understanding of why computing resources today are ever more available than in previous decades? a. network economics b. law of mass digital storage and Moore's law c. declining communications costs, universal standards, and the Internet d. all of the above

d. all of the above

36. The introduction of the minicomputer a. allowed computers to be customized to the specific needs of departments or business units. b. enabled decentralized computing. c. offered new, powerful machines at lower prices than mainframes. d. all of the above.

d. all of the above.

41. An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and self-destruction is called a. grid computing. b. utility computing. c. virtualization. d. autonomic computing.

d. autonomic computing.

28. A rival of your company, AutoTown, is going to implement analytic software that mines customer data with a goal of enabling the building of automobiles that customers actually want. This can be categorized as using information systems for which competitive strategy? a. low-cost leadership b. product differentiation c. focus on market niche d. customer intimacy

d. customer intimacy

29. Which of the following is NOT one of the competitive forces? a. suppliers b. other competitors c. new competitors d. external environment

d. external environment

31. The value chain model: a. categorizes five related advantages for adding value to a firm's products or services. b. sees the supply chain as the primary activity for adding value. c. categorizes four basic strategies a firm can use to enhance its value chain. d. helps a firm identify points at which information technology can most effectively enhance its competitive position.

d. helps a firm identify points at which information technology can most effectively enhance its competitive position.

11. A recording control system that reports summaries on the knowledge for employees in all company divisions would fall into the category of: a. knowledge management systems. b. transaction processing systems. c. executive support systems. d. management information systems.

d. management information systems.

18. A recording control system that reports summaries on the knowledge of employees in all company divisions would fall into the category of: a. knowledge management systems. b. transaction processing systems. c. executive support systems. d. management information systems.

d. management information systems.

14. Identifying customers is a responsibility of the ________ function. a. finance and accounting b. human resources c. manufacturing and production d. sales and marketing

d. sales and marketing

33. Which type of infrastructure services provides voice and video connectivity to employees, customers, and suppliers? a. networking b. telephone c. VOIP d. telecommunications

d. telecommunications

38. A client computer networked to a server computer, with processing split between the two types of machines, is called a(n) a. service-oriented architecture. b. on-demand architecture. c. multi-tiered client/server architecture. d. two-tiered client/server architecture.

d. two-tiered client/server architecture.

43. Which of the following is NOT one of the main six factors to consider when evaluating how much your firm should spend on IT infrastructure? a. your firm's business strategy b. the IT investments made by competitor firms c. market demand for your firm's services d. your firm's organizational culture

d. your firm's organizational culture