ITM 3060 - Chapter 8: Social Media Information Systems, Chapter 7 CIS/MIS, ISM Chap 7 Quiz, ISM Chap 8 Quiz

CRM software products enable organizations to become more​ _________. A. ​customer-centric B. ​self-organizing C. customized D. diverse E. systematic

A

Enterprise application integration includes all of the following features except​ ___________. A. use of inherent processes B. provides integrated information C. leverages existing systems D. enables existing systems to communicate and share data E. connects system​ "islands" with software

A

​A(n) ________ is used to identify the strengths and weaknesses in your​ competitor's use of social media. A. competitive analysis B. vanity metric C. social media provider D. success metric E. online analytical tool

A. competitive analysis

​__________ measures how well a process achieves organizational strategies. A. Process efficiency B. Process capability C. Process effectiveness D. Process utility E. Process flexibility

C

9) ________ refers to data and responses to data that are contributed by users and SM sponsors. A) Connection data B) Capital data C) Content data D) Custom data

C) Content data

43) ________ is a dynamic social media process of employing users to participate in product design or product redesign. A) Social capitalization B) Flexible product development C) Crowdsourcing D) Collaborative product development

C) Crowdsourcing

88) ________ in the context of management means loss of control of employees. A) Transcendence B) Divergence C) Emergence D) Dependence

C) Emergence

46) Which of the following is a use of social media (SM) in human resources? A) It is used to determine performance incentives. B) It is used to keep track of employees' personal lives. C) It is used for recruiting candidates. D) It is used for terminating employees.

C) It is used for recruiting candidates.

8) Which of the following statements is a feature of social media (SM) providers? A) They do not support custom software for long durations as it is expensive. B) They generally charge users a license fee to use their applications. C) They use elastic, cloud-based servers to host SM presence. D) They sponsor content on SM sites.

C) They use elastic, cloud-based servers to host SM presence.

Classification: Concept 49) Which of the following statements is true of using social media to advance organizational strategies? A) The unpredictability of dynamic processes like social media is encouraged in supply chains. B) Solving supply chain problems via social media reinforces an organization's sense of privacy. C) Users who have no financial incentive are willing to provide reviews to the buyer community. D) Organizations whose business strategy involves selling to developer networks are the last to adopt SM-based customer support.

C) Users who have no financial incentive are willing to provide reviews to the buyer community.

A primary purpose of collaboration is to ______, which means ensuring that team members are conceiving information in the same way. A) make friends B) make decisions C) become informed D) solve problems E) managing projects

C) become informed

44) Since its inception, social media (SM) has been widely used to market products to end users in ________. A) improving communication channels within an organization B) business-to-business (B2B) relationships C) business-to-consumer (B2C) relationships D) promoting brand awareness

C) business-to-consumer (B2C) relationships

The collaborative tool set that provides a power curve with the greatest potential value to the team is the ______ tool set. A) open source B) minimal C) comprehensive D) good E) primitive

C) comprehensive

If a student decides to conduct a synchronous virtual meeting, it may choose to use any of the following tools EXCEPT ______. A) conference calls B) multiparty text chats C) discussion forums D) screen sharing E) videoconferencing

C) discussion forums

Which of the following has research shown to be the least important characteristic for an effective collaborator? A) is enthusiastic about the subject matter of the collaboration B) responds to the group in timely way C) is an experienced businessperson D) speaks up, even with an unpopular viewpoint E) is open minded and curious

C) is an experienced businessperson

In a collaborative information system, the data that is part of the collaborative group's work is considered _______. A) generic data B) project metadata C) project data D) required hardware E) team applications

C) project data

4) Platforms that enable the creation of social networks, or social relationships among people with common interests, are offered by social media ________. A) users B) sponsors C) providers D) communities

C) providers

81) A ________ is a statement that delineates employees' rights and responsibilities in an organization. A) statement of purpose B) labor bill C) social media policy D) corporate datasheet

C) social media policy

Which of the following is a required element for successful collaboration? A) team members divide up the work, work independently, then assemble the final product B) team members meet in person regularly C) team member provide and receive critical feedback D) team members like each other personally E) team members agree of all aspects of the project

C) team member provide and receive critical feedback

What factor helps make work meaningful to a team of business professionals? A) the team sees improvement over time B) the team has not done this type of work before C) the work is perceived by the team as important D) the has completed its work on time E) the team knows it as one chance to complete the task

C) the work is perceived by the team as important

A collaboration tool that ensure that activities are performed by the users in a predefined process in providing the ______ feature. A) version B) document checkout C) workflow control D) permission-limited activity E) simultaneous editing

C) workflow control

Organizations have learned that they can strengthen their relationships with customers​ by: A. giving away coupons. B. providing a​ "frequent buyer" benefit. C. asking them to do them a favor. D. paying them a fee. E. tweeting about the customer.

C. asking them to do them a favor.

When Starbucks asks its social media users to suggest new drink varieties and to comment on new drinks that are being market​ tested, it is employing the​ ________ process. A. specialty design B. outsourcing C. crowdsourcing D. blogging E. ​user-based

C. crowdsourcing

When an organization utilizes a social media platform to enable its employees to work​ cooperatively, it is said to use​ a(n) ____________. A. internal social network B. collaborative social network C. enterprise social network D. personal social network E. employee social network

C. enterprise social network

A KPI is​ a(n) ________ used to measure success of social media within an enterprise. A. online analytical tool B. social media provider C. success metric D. competitive analysis E. vanity metric

C. success metric

One important change that resulted from the movement to enterprise systems was the creation of​ stronger, faster, and more effective​ ________ among value chains. A. pathways B. hops C. functions D. routes E. linkages

E

Requirements gap identification is a major task when implementing enterprise systems because of all of the​ following, except​ ________. A. the organization may need to change the way they do things to close the gaps B. the application may be altered to reduce the gaps C. features and functions of complex products like ERP are not easy to identify D. the organization needs to decide what to do with the gaps E. consolidating the functional systems will close the gaps

E

Which of the following is an internal risk for organizations who have adopted social​ media? A. inappropriate content B. junk postings C. unfavorable reviews D. mistaken or misleading information E. information leakage about future products

E

​A(n) _________ is a network of activities that generate value by transforming inputs into outputs. A. function B. activity C. network D. capability E. business process

E

Which of the following is characterized by a group of people working together to achieve a common goal, via a process of feedback and iteration? A) sharing B) critical thinking C) participatory work D) cooperation E) collaboration

E) collaboration

The single most important skill for effective collaboration is _____. A) being outgoing and friendly B) having a long history of working with others on the team C) being polite to others on the team D) being well organized E) giving and receiving critical feedback

E) giving and receiving critical feedback

To assist a project team in making progress and completing its goals, effective project management guidelines recommend the use of ______. A) calendars B) webinars C) discussion forums D) email threads E) task lists

E) task lists

The nature of social capital means​ that, figuratively, social capital equals​ ________. A. Number of Relationships less than< Relationship Strength​ < Entity Resources B. Number of Relationships plus+ Relationship Strength plus+ Entity Resources C. Number of Relationships minus− Relationship Strength minus− Entity Resources D. Number of Relationships​ / Relationship Strength​ / Entity Resources E. Number of Relationships times × Relationship Strength times × Entity Resources

E. Number of Relationships times × Relationship Strength times × Entity Resources

A unique aspect of social media data is the presence of content data​ (user contributions) and​ _________ data​ (relationship data). A. partner B. network C. relational D. friend E. connection

E. connection

A critical measure of the efficacy of the advertising revenue model is the​ ___________. A. mobility measure B. response portfolio C. power user metric D. interest index E. conversion rate

E. conversion rate

The recommended steps in the process of developing a plan for effectively using an existing social media platform are​ ___________. A. identify success​ metrics; gather and analyze​ data; identify target​ audience; make personal​ connections; define your​ value; define your goals B. identify target​ audience; make personal​ connections; define your​ value; define your​ goals; identify success​ metrics; gather and analyze data C. define your​ value; make personal​ connections; define your​ goals; gather and analyze​ data; identify success​ metrics; identify target audience D. make personal​ connections; gather and analyze​ data; define your​ value; define your​ goals; identify success​ metrics; identify target audience E. define your​ goals; identify success​ metrics; identify target​ audience; define your​ value; make personal​ connections; gather and analyze data

E. define your​ goals; identify success​ metrics; identify target​ audience; define your​ value; make personal​ connections; gather and analyze data

Which of the following is NOT a question that is difficult to answer regarding the future of social​ media? A. Will companies start employing people into new positions that are responsible for developing and managing innovative social media​ programs? B. Is there an Enterprise 3.0 around the​ corner? C. Will your refrigerators publish what kids are eating after school on the​ family's social media​ site? D. Will social media become more unified on a single​ platform, or become more fragmented across many different​ platforms? E. How will companies promote their​ products?

A

10) ________ is data about relationships. A) Connection data B) Capital data C) Content data D) Communication data

A) Connection data

82) Which of the following statements is true of social networking problems? A) Responses to problematic content are best reserved for instances where it has caused an organization to do something positive. B) Inappropriate contributions that contain obscene or otherwise inappropriate content should be ignored indefinitely. C) The product development team should not receive criticisms posted on a social networking site. D) If problematic content represents reasonable criticism of the organization's products, the best response is to delete it.

A) Responses to problematic content are best reserved for instances where it has caused an organization to do something positive.

68) A person gains social capital by ________. A) adding more friends B) removing unknown friends C) adding only work-related friends D) removing people who have less social capital

A) adding more friends

6) Social media (SM) ________ are formed based on mutual interests and transcend familial, geographic, and organizational boundaries. A) communities B) collaborators C) dashboards D) outlets

A) communities

45) A(n) ________ social networking service like Yammer can be used to provide managers with real-time feedback about how to resolve internal operational inefficiencies. A) enterprise B) media sharing C) microblogging D) polling

A) enterprise

A collaborative information system can be essential to a team that is _____, by providing access to a wide range of shared data. A) managing a project B) over budget C) under budget D) behind schedule E) ahead of schedule

A) managing a project

If you are working with a team of students on a class project and your team choose to share content by uploading Word and Excel files to a file server, you are using a _____ set of collaboration tools. A) minimal B) robust C) good D) comprehensive E) professional

A) minimal

The most important feature of a collaboration information system is _______. A) providing an effective communication facility B) sharing alternative solutions C) tracking progress D) regular backups E) managing tasks

A) providing an effective communication facility

When a collaboration tool limits and possibly directs the activity of the​ users, it provides​ ____________. A) shared content with version control B) shared content with version management C) shared content with version mapping D) shared content with content storage E)shared content with no control

A) shared content with version control

66) Being linked to a network of highly regarded contacts is a form of ________. A) social credential B) personal reinforcement C) mobility D) nepotism

A) social credential

Decisions that are highly _____ are almost always collaborative. A) strategic B) managerial C) structured D) limited in scope E) operational

A) strategic

Collaberating teams can use ______ as an effective way to gain opinions and feedback from all team members. A) team surveys B) chat sessions C) email messages D) webinars E) discussion forums

A) team surveys

3) Social media (SM) communities differ from regular communities because ________. A) they are based on mutual interests of users B) they are based only on organizational boundaries C) most people belong to a single community D) the total number of its users is determined by the sum of the sizes of all its communities

A) they are based on mutual interests of users

A business process that is​ flexible, informal, and adaptive is said to be a​ _________ business process. A. predictable B. dynamic C. uniform D. stable E. structured

B

A component of an​ organization's database program code is a​ _______, which runs to keep the database consistent when certain conditions occur. A. stored procedure B. trigger C. switching code D. dynamic procedure E. flag

B

All of the following are ways that an information system can be used to improve process quality except​ ________. A. assisting the human who is performing an activity in the process B. enabling the process to follow a random process C. ensuring the correct process flow is followed D. ensuring the quality of the data associated with the process E. performing an activity in the process

B

In the​ future, ERP customers will store most of their data on cloud servers managed by cloud vendors and store sensitive data on servers that they manage themselves. This arrangement is known as the​ _______. A. mixed model B. hybrid model C. relational model D. joint model E. logical model

B

Information systems that support processes spanning two or more independent organizations are termed​ ____________ information systems. A. enterprise B. ​inter-enterprise C. workgroup D. functional E. personal

B

The problems presented by workgroup information systems can usually be resolved by​ ________. A. building collaborative management B. the workgroup itself C. eliminating duplication of data D. increasing the efficiencies of workgroup processes E. further disintegration of process data

B

The use of information technology to support the sharing of content among users related by common interests is termed​ ________. A. networks B. social media C. online communities D. common media E. social networks

B

42) Which of the following statements is true of social customer relationship management (CRM)? A) Relationships between organizations and customers are unchanging. B) Each customer crafts his or her own relationship with a company. C) Sales managers can control what a customer is reading about a company and its products. D) Customers who are likely to make the highest purchases are likely to receive the most attention.

B) Each customer crafts his or her own relationship with a company.

2) Which of the following statements is a characteristic of social media (SM) user communities? A) SM user communities are mostly based on geographic and familial ties. B) Most users of SM belong to several different user communities. C) In community SM site relationships, the relationships in second-tier communities are disassociated from first-tier users. D) A viral hook is an inducement to constrain communications between user communities.

B) Most users of SM belong to several different user communities.

67) Which of the following statements is true of social capital? A) Social capital is an investment in human knowledge and skills for future profit. B) The value of social capital is determined by the number of relationships in a social network. C) Social capital can be gained by limiting the number of friends. D) Being linked into social networks undermines a professional's image and position in an organization.

B) The value of social capital is determined by the number of relationships in a social network.

12) In the context of the five components of social media information systems (SMIS), which of the following statements is true of social media (SM) providers? A) They usually process SM sites using desktops, laptops, and smartphones. B) They store and retrieve SM data on behalf of users. C) They employ browsers and native mobile applications to store and retrieve connection data. D) They are informal, evolving, and socially oriented.

B) They store and retrieve SM data on behalf of users.

47) Internal personnel social media sites such as MySite and MyProfile in SharePoint and other similar enterprise systems are used for ________. A) employee recruitment B) employee communication C) employee evaluation D) employee termination

B) employee communication

A collaboration team has developed an initial work product, provides feedback to the team members on the work product, and then revises the work product in response to the feedback. This process continues so that the result is far better than it would have been if any one team member had worked alone. This process illustrated the power of _______ for the collaborative team. A) refection B) iteration C) enthusiasm D) synthesis E) perception

B) iteration

By 2029, free data communications and data storage will make collaboration systems cheaper and easier to use. As a result, ________. A) the ability of employees to work at home will be restricted B) physical face-to-face meetings will much less common C) there will be far more physical face-to-face (F2F) meetings D) the need for business travel will increase E) the need for classroom-style corporate training will increase

B) physical face-to-face meetings will much less common

Collaborative information systems _______. A) do not require the data component of information systems B) require all five components of information systems C) do not require the hardware components of information systems D) do not require the procedure component of information system E) do not require the software component of information system

B) require all five components of information systems

A student that is sharing project data by posting files in Google Drive is using the ______ method of sharing content. A) shared content with version control B) shared content with version management C) shared content with version mapping D) shared content with content storage E)shared content with no control

B) shared content with version management

5) Social media (SM) ________ utilize SM sites to build social relationships. A) outlets B) users C) providers D) newsrooms

B) users

Among the following​ statements, which is true in regards to differences between social CRM and traditional​ CRM? A. Social CRM is centered on lifetime value. B. A quiet​ customer, who spends a​ lot, is less valuable in social CRM. C. Traditional CRM is more dynamic than social CRM. D. Traditional CRM is not centered on lifetime value. E. In traditional​ CRM, customers have more control over the relationship with the company.

B. A quiet​ customer, who spends a​ lot, is less valuable in social CRM.

Which of the following examples of​ user-generated content does NOT need to be deleted from a​ company's social media​ site? A. Graphic photographs B. Negative comments about an experience with the company C. Outbursts about topics not related to the site D. Obscene language E. Postings regarding conspiracy theories

B. Negative comments about an experience with the company

Which of the following is NOT a way organizations develop an effective​ SMIS? A. Define value. B. Use what other companies are using. C. Define goals. D. Identify success metrics. E. Identify target audience.

B. Use what other companies are using.

Microsoft's use of its MVP​ (Most Valuable​ Professional) program is a classic example of social​ media-based _________. A. outbound logistics B. customer support C. human resources D. sales and marketing E. inbound logistics

B. customer support

Some measures used by organizations to track the success of their use of social media are useless in terms of meaningful measurement. These measures are known as​ _________. A. target metrics B. vanity metrics C. bounce metrics D. key performance metrics E. user response metrics

B. vanity metrics

A significant issue with respect to social media for organizations is the content and tone of​ _________. A. government​ cover-ups B. ​user-generated content C. email messages D. conspiracy theories E. employee distraction

B. ​user-generated content

A way for SM companies to monetize their​ application, service, or content is through the​ ________. A. Web status model B. focused sponsor model C. freemium revenue model D. power user premium model E. advanced user fee

C

Customer relationship management applications include all of the following except​ ________. A. solicitation and lead management B. sales applications C. customer billing D. relationship management E. customer support

C

Enterprise information systems can solve all the following problems except​ ________. A. duplicated enterprise information B. disjointed business processes C. data quality problems D. inefficiencies of isolated systems E. extra process costs from repetition of activities

C

If an organization replaces its existing hardware infrastructure with hardware in the​ cloud, then installs its own ERP software and databases on that cloud​ hardware, it is using​ _______. A. SaaS B. MaaS C. PaaS D. IaaS E. ERPaaS

C

The most significant contributing factor to problems with data integrity is​ __________. A. slow processes B. disjointed processes C. data duplication D. incomplete backups E. limited information

C

The primary goal of ERP systems is​ ___________. A. backups B. prediction C. integration D. redundancy E. use of the cloud

C

The process of reengineering business processes is made difficult for all of the following reasons​ except: A. redesigning processes for the entire organization is extremely complex. B. it takes highly skilled people to redesign business processes. C. it is very easy to find people who can design the new improved processes. D. it is very difficult to envision the new improved processes. E. it takes much time to redesign business processes.

C

When organizations accept the standardized business processes that are designed into ERP​ products, they are utilizing​ ___________ that represent industry best practices. A. informative processes B. formulaic processes C. inherent processes D. predictive processes E. innovative processes

C

Which of the following statements is most​ accurate? A. ​"Charging subscription fees has proven to be an effective revenue model for social​ media." B. ​"The freemium revenue model offers users access to all features of its site for​ free." C. ​"Making the​ 'users' the product is effective at making money using social​ media." D. ​"Few social media companies earn revenue through​ advertising." E. ​"The more people who use a​ site, the less valuable it becomes because of​ crowding."

C

An organization that is implementing the manufacturing module of an ERP system has created a contest between several workgroups. The workgroup that adopts the ERP module most successfully​ (based on speed and number of​ errors) will be awarded a bonus. The intent of such a contest is to deal with​ __________. A. upgrade stress B. transition problems C. collaborative management D. employee resistance E. requirements gaps

D

An​ _________ is the condition that exists when data are isolated in separated information systems. A. information barn B. information island C. information bridge D. information silo E. information moat

D

The activity of altering existing and designing new business processes to take advantage of new information systems is called​ _________. A. business process restructuring B. business process alignment C. business process remediation D. business process reengineering E. business process revisioning

D

The sequence of activities and phases of the customer life cycle are as​ follows: ________. A. ​attract, sell,​ categorize, and support B. ​categorize, sell,​ support, and attract C. ​attract, categorize,​ sell, and support D. ​attract, sell,​ support, and categorize E. ​categorize, attract,​ sell, and support

D

​Facebook, LinkedIn, and Twitter are examples of​ ___________. A. information systems B. social media users C. communities of practice D. social media providers E. social media sponsors

D

7) Which of the following statements is true about viral hooks in a social media (SM) site? A) It is used to restrain information leaks from an organization. B) It is used to enhance an organization's privacy on its SM sites. C) It is designed to root out users who post junk content on an organization's SM site. D) It is an inducement to pass communication along the tiers of a community.

D) It is an inducement to pass communication along the tiers of a community.

The most complex, fully-featured collaboration tool hat is popular in business today is _______. A) LibreOffice B) Microsoft Office Online C) Google Drive D) Microsoft SharePoint E) Microsoft One Drive

D) Microsoft SharePoint

1) ________ is the use of information technology to support the sharing of content among networks of users. A) Electronic data interchange B) Data warehousing C) Cloud computing D) Social media

D) Social media

13) In the context of the five components of social media information systems (SMIS), which of the following statements is true of social media (SM) procedures? A) They process SM sites using elastic, cloud-based servers. B) Organizations develop and operate their own custom, proprietary, social networking application software. C) Informality makes SMIS difficult to use. D) They are informal, evolving, and socially oriented.

D) They are informal, evolving, and socially oriented.

Most students teams focus on a single criterion for judging team success, namely, _____. A) having a meaningful and satisfying experience B) developing a stronger team capability C) minimizing time to complete the task D) achieving a successful outcome E) avoiding controversy and frustration

D) achieving a successful outcome

11) A Facebook user likes pages of various organizations on Facebook. The fact that the user has liked a particular organization is an example of ________. A) content data B) user response C) data contribution D) connection data

D) connection data

The team at eHermes has been given the task of finding ways to increase revenues. To tackle the problem, the collaborative groups must first ______. A) establish the goal B) communicate effectively C) create ground rules D) define the problems E) determine the tasks to be performed

D) define the problems

48) Which of the following indicates a risk of using social media in human resources? A) recruiting employees for vacant jobs only through social media and not otherwise B) determining employee performance through social media C) probing employee personal and social life through social media D) making errors in forming conclusions about employees through social media

D) making errors in forming conclusions about employees through social media

A comprehensive set of collaboration tools provides high degree of utility and _____. A) most team members already know how to use these tools B) is easy to learn C) provides little value to the users D) requires a significant time investment to learn E) is typically cost free to use

D) requires a significant time investment to learn

83) Patronizing responses to comments from content contributors can generate a ________. A) positive review B) sympathetic appeal C) rise in followers count D) strong backlash

D) strong backlash

41) Value chains determine ________. A) social media's requirements B) social media's flow C) unstructured business processes D) structured business processes

D) structured business processes

Which of the following is NOT a business function successfully using SMIS to advance organizational​ strategy? A. Logistics B. Customer service C. Manufacturing and operations D. Internal accounting E. Sales and marketing

D. Internal accounting

The best practices associated with successful ESN implementation include​ ___________. A. plan; sponsorship;​ measure; adopt B. plan; engage; adopt C. sponsor; engage; adopt D. strategy; sponsorship;​ support; success E. promote; support;​ measure; success

D. strategy; sponsorship;​ support; success