Jud - Management - Unit 4

Which of the following statements is true of coaching skills and techniques? a. Build personal relationships with team members. b. Give positive feedbacks alone, and stick to appreciatory comments. c. Give overrated comments and scores to members of a team. d. Make the communication strategy more generic and less specific.

a. Build personal relationships with team members.

A barrier buster is a manager who: a. uses rewards and punishments frequently. b. lobbies for business contracts from external agencies. c. sets unrealistically high goals for group members. d. removes obstacles that hinder work accomplishment.

d. removes obstacles that hinder work accomplishment.

An example of a physical structure to facilitate communication among team members is a: a. private office or cubicle for each team member. b. telecommuting or work at home program. c. high-rise building. d. shared physical facility such as a beverage lounge.

d. shared physical facility such as a beverage lounge.

Crystal is an external leader of a team; so she: a. is paid from the headquarters budget. b. is merely a part-time member of the team. c. is not paid for her services to the team. d. supervises the team without being a member of the team.

d. supervises the team without being a member of the team.

For e-leadership to take place, work must be:

mediated by information technology.

Recognition is an effective motivator is because:

most employees feel they do not receive enough recognition.

The team leader of the media team explains the impact of the latest business channels on the advertising returns of the firm to the team. This is an example of _____.

sense making

Donna wants to lead as an effective coach. So, with respect to people she coaches, Donna should minimize. a. bringing forth restrictions to the workers. b. giving emotional support. c. giving a lot of gentle advice and guidance. d. active listening.

c. giving a lot of gentle advice and guidance

Martin, the marketing manager of a company, requests his immediate subordinate, Ayan, to take up the role of coaching rest of the team members. However, the coaching is not for an individual team member, but for the whole team. This makes Ayan doubtful about the outcome. In the context of coaching, which of the following statements is true in this case? a. ​Ayan is doubtful if he can provide new knowledge and skill base to the team. b. ​Ayan fears if he can do face-to-face coaching, as he is not an expert. c. ​Ayan probably has a false notion that coaching applies only in one-to-one work. d. ​Ayan is cautious that he might get into the process of psychotherapy.

c. ​Ayan probably has a false notion that coaching applies only in one-to-one work.

A major role of an executive coach is to: a. help the person being coached become a better coach. b. help the person being coached find new employment. c. give top management a report about the capabilities of the person being coached. d. help uncover strengths of the person being coached.

d. help uncover strengths of the person being coached.

The feeling of being proud is essentially a(n): a. weak motivator for leaders. b. weak motivator for professional staff. c. external motivator. d. internal motivator.

d. internal motivator.

Feedback in coaching should be:

on specific areas which need improvement.

Which one of the following is considered an important coaching technique? a. Model desired performance and behavior. b. Restrict oneself from asking questions to the coach. c. Resist change in all possible ways. d. Create more obstacles for the person being coached

a. Model desired performance and behavior.

Which of the following is true of a consensus leadership style? a. The style enhances the level of commitment by team members toward an idea. b. The style perceives that disagreements should be supressed to reach a consensus. c. The style gives utmost importance to an idea which comes from outside the group. d. The style relies on conforming to the majority opinion.

a. The style enhances the level of commitment by team members toward an idea.

Which of the following is an example of using recognition to motivate others a. ​Alan receives a congratulatory mail from his team manager for settling a deal with a vendor. b. ​George, who is the team manager of the sales department, takes his team out for an offsite training program. c. ​Tina is selected from her team to be coached and mentored by a panel of industry experts. d. ​Richard who has taken maximum number of days becomes the best performer in his team, much to the teammates' awe.

a. ​Alan receives a congratulatory mail from his team manager for settling a deal with a vendor.

Nixon who is a team manager decides to split his group into two different groups. While the members of one group are invited to participate in processes like sales target determination and crisis management, the members of the other group are managed as per formal rules. Nixon's leadership practice is in accordance with the _____. a. ​leader-member exchange model b. libertarian leadership theory c. ​middle-of-the-road management technique d. charismatic leadership theory

a. ​leader-member exchange model

The employees of a team are offered a direct incentive hike of 5 percent of their existing incentive amount set, if they improve their performance by two-folds. In the context of the expectancy theory, the additional amount the team members receive as incentives is known as _____. a. ​valence b. ​performance c. ​effort d. ​instrumentality

a. ​valence

Which of the following is a key practice that leaders in virtual teams should practice? a. Ensuring that the team members are uniform b. Maintaining frequent communication with the team c. Minimizing the use of communication technology in the team d. Soliciting minimum number of volunteers for the team

b. Maintaining frequent communication with the team

A leader is practicing e-leadership when he or she:a. recommends new software for a group. b. congratulates team members at remote locations by email. c. works from home. d. talks on a cell phone and sends email messages at the same time.

b. congratulates team members at remote locations by email.

A recommended method of selecting team members is to: a. choose people with minimal experience in teamwork. b. emphasize self-selection when possible. c. choose people who perform poorly as individuals. d. search for people who aspire to the executive suite.

b. emphasize self-selection when possible.

In outdoor training, an important purpose of debriefing is to: a. repair emotional damage done during the training. b. explain how the training can be applied to a workplace. c. form a bond among ateam members. d. measure the cost effectiveness of the training.

b. explain how the training can be applied to a workplace.

Team members use technologies like groupware which: a. allow group members to achieve consensus on which software to use. b. help groups collaborate better. c. virtually eliminate the need for a team leader. d. measure the productivity of group members.

b. help groups collaborate better.

The question, "If I get the job done, will I really get my reward?" illustrates the _____ aspect of expectancy theory. a. open-book management b. instrumentality c. valence d. effort-to-performance expectancy

b. instrumentality

Ronnie is all set to work on a Sunday, so that the project that she is involved in does not get delayed. S​he plans to cancel her weekend plans , so that she can invest more time in her project. This behavior of Ronnie reflects _____. a. ​debasement b. ​engagement c. ​resistance d. ​congruence

b. ​engagement

A major reservation about outdoor training is that: a. it encourages physical combativeness. b. in the corporate world, teams change frequently. c. a few participants find it repellent. d. participants do not take it seriously.

c. a few participants find it repellent.

A recommended tactic for developing teamwork is to explain to a team that it has: a. to produce good results or be downsized. b. implicit and vague expectations. c. an urgent, constructive purpose. d. to meet the standards of a competent team.

c. an urgent, constructive purpose

An effective coaching technique to achieve enthusiasm and high performance is for a leader/manager to a. suspend team members who do not display enthusiasm or high performance. b. use a detached, permissive style. c. give gentle advice and guidance to team members. d. keep elevating goals as workers perform well.

c. give gentle advice and guidance to team members

An important part of open-book management is to: a. empower employees to audit the company books. b. empower employees to complain directly to top management. c. help all employees understand the company's business goals. d. give employees bonuses based on company profits.

c. help all employees understand the company's business goals.

The managing director of an organization addresses two sales teams, A and B, who are in charge of different products. While communicating a critical strategic decision of the company, members of team A had a pre-existing idea, while members of team B appeared clueless. In this context, which of the following statements is most likely to be true? a. A represents the out-group and B represents the in-group of the company. b. ​A consists of a batch of new trainees, while B consists of a batch of experienced employees. c. ​The team leader of A practices open-book management, while the team leader of B does not. d. ​The team leader of A practices debasement, while the team leader of B does not.

c. ​The team leader of A practices open-book management, while the team leader of B does not.

Helen receives a watch from the company as a compliment for her value-adding service to the organization for a period of 10 years. This can be considered as an act that:​ a. ​ingratiates Helen so that she is continued to be paid less. b. ​lobbies Helen toward committing an illegal act for the management. c. ​appeals to her pride and thereby motivates her further. d. ​excites Helen and make her work on the off days too.

c. ​appeals to her pride and thereby motivates her further.

Which of the following dialogues by the members of a team depicts self-efficacy at its peak?Answer the question in the context of the expectancy theory. a. " I may or may not achieve the target; its impossible to predict the results now." b. ​" I will be able to achieve the target with a little bit of support from my superior." c. ​" I suppose the target is quite attainable, but I can't give an assurance." d. "I am 100 percent sure that I will be able to achieve the target before the due date."

d. "I am 100 percent sure that I will be able to achieve the target before the due date."

A recommended way of giving advice to an employee is to: a. first make the employee feel guilty. b. offer only general suggestions for improvement. c. wait until the employee has a good day. d. put your advice in the form of a question.

d. put your advice in the form of a question.

The leader of a particular group decides to conduct personal meetings with his team members, to understand how they feel about their positions in team. The leader in this case wants to know if the group members are satisfied with the appreciation they get. In the given example, the leader is engaged in _____. a. ​emphasizing pride in being outstanding b. ​drafting the team's mission c. ​serving as a model of powersharing d. ​developing group emotional intelligence

d. ​developing group emotional intelligence

Rohan, the production manager of a firm, is asked to provide a one-to-one developmental program to Milan who is an assistant production manager. The program covers aspects like total sales revenue to be achieved for the month, and the individual numbers which Milan will have to contribute.The program is an example of a(n) _____. a. ​performance improvement program b. ​offsite training program c. ​induction program d. ​executive training program

d. ​executive training program

The finance executive of a company is asked to sit through the copy testing of the company's new advertisement program. He is also asked to give his feedback on the content and appeals of the advertisement. In the context of the leader-member exchange theory, this is an example of _____. a. ​ingratiating behavior b. ​debasement c. ​resistance d. ​extra-role behavior

d. ​extra-role behavior

The question, "If I work hard, will I get the job done?" illustrates the _____ aspect of expectancy theory.

expectancy

An example of a second-level outcome in expectancy theory would be a: a. praise from two levels of management. b. promotion stemming from a good performance appraisal. c. salary increase twice the average size. d. punishment for having violated company policy

b. promotion stemming from a good performance appraisal.

An advantage of a goal related to a noble cause is that it: a. has a relatively low valence. b. gives workers step-by-step guidance. c. is likely to inspire workers. d. is geared toward a short range.

c. is likely to inspire workers.

Recognition is a strong motivator because:

it is a normal human need.