K&F Chapter 16
a
Change falling midway on the continuum of complexity, cost, and uncertainty is: a. innovative b. adaptive c. radically innovative d. transformational
outputs
the __________- or end results of a change should be consistent with a firm's strategic plan
b
the implementation of a change in the same organizational unit at a later time or imitation of similar change by a different unit is referred to as: a. external change b. adaptive change c. internal change d. innovative change
input
the key ___________ or starting point for change should be asking and answering the question, "Why change?"
adaptive
the least complex, costly and uncertain type of change is ___________.
implementation
Kotter believes that change most often fails not because of poor planning, but due to ineffective ___________.
b
Match the stressor with the correct level or type. Sexual Harassment: a. individual b. group c. organizational d. extra-organizational
a
Match the stressor with the correct level or type. Work Overload: a. individual b. group c. organizational d. extra-organizational
c
Match the stressor with the correct level or type. information overload: a. individual b. group c. organizational d. extra-organizational
d
Match the stressor with the correct level or type. socioeconomic status: a. individual b. group c. organizational d. extra-organizational
a
The change model based on the notion that any change no matter how large or small, ahs a cascading effect throughout a firm is called: a. a systems approach b. OD c. Lewin's Model d. change management
b
The stressor of inconsistent manager behvaior affects which level or type: a. individual b. group c. organizational d. extra-organizational
d
The stressor of managing career and education affects which level or type: a. individual b. group c. organizational d. extra-organizational
a.
The stressor of perceived lack of control over events affects which level or type: a. individual b. group c. organizational d. extra-organizational
c
The stressor of technology overload affects which level or type: a. individual b. group c. organizational d. extra-organizational
systems
a _________ approach to change can be used to diagnose what to change and to determine how to evaluate the success of a change effort
stress
an adaptive response to environmental demands that produce adaptive responses that include physical, emotional and behavioral reactions influenced by individual differences is called ____________.