K&F Chapter 16

a

Change falling midway on the continuum of complexity, cost, and uncertainty is: a. innovative b. adaptive c. radically innovative d. transformational

outputs

the __________- or end results of a change should be consistent with a firm's strategic plan

b

the implementation of a change in the same organizational unit at a later time or imitation of similar change by a different unit is referred to as: a. external change b. adaptive change c. internal change d. innovative change

input

the key ___________ or starting point for change should be asking and answering the question, "Why change?"

adaptive

the least complex, costly and uncertain type of change is ___________.

implementation

Kotter believes that change most often fails not because of poor planning, but due to ineffective ___________.

b

Match the stressor with the correct level or type. Sexual Harassment: a. individual b. group c. organizational d. extra-organizational

a

Match the stressor with the correct level or type. Work Overload: a. individual b. group c. organizational d. extra-organizational

c

Match the stressor with the correct level or type. information overload: a. individual b. group c. organizational d. extra-organizational

d

Match the stressor with the correct level or type. socioeconomic status: a. individual b. group c. organizational d. extra-organizational

a

The change model based on the notion that any change no matter how large or small, ahs a cascading effect throughout a firm is called: a. a systems approach b. OD c. Lewin's Model d. change management

b

The stressor of inconsistent manager behvaior affects which level or type: a. individual b. group c. organizational d. extra-organizational

d

The stressor of managing career and education affects which level or type: a. individual b. group c. organizational d. extra-organizational

a.

The stressor of perceived lack of control over events affects which level or type: a. individual b. group c. organizational d. extra-organizational

c

The stressor of technology overload affects which level or type: a. individual b. group c. organizational d. extra-organizational

systems

a _________ approach to change can be used to diagnose what to change and to determine how to evaluate the success of a change effort

stress

an adaptive response to environmental demands that produce adaptive responses that include physical, emotional and behavioral reactions influenced by individual differences is called ____________.