Keep it Quality
Dan likes his eye doctor because she is caring and shows concern for him as an individual patient. This illustrates which important characteristic of quality service providers?
EmpathyThis
A product that is useful and performs its job well demonstrates which of the following components of quality:
Excellence
Which of the following is a potential benefit of implementing quality management:
Increased consistency
Which of the following is a true statement regarding quality management:
It is an ongoing process.
A proofreader making sure every word in a document is spelled correctly is an example of quality management at which of the following levels:
Job/Performance
Which of the following is a potential challenge when implementing quality management:
Lack of integration
Quality management must begin at which level of a company?
Leadership
Which of the following is a system that focuses on preventing defective products from being created in the first place:
Quality assurance
Which of the following is a process that weeds out defective products after they've been created:
Quality control
Which of the following is a true statement regarding quality management and the environment:
Quality-management plans should create environmentally sustainable processes and products
When a customer considers a product to be worth the money s/he spent on it, the product demonstrates which of the following components of quality:
Value
The cost of employing product inspectors is a(n) __________ cost.
appraisal
Which of the following is a factor that keeps quality at the forefront of the modern business world:
consumer pressure
When a customer returns a defective product for a refund, it's a(n) __________ cost.
external failure
The cost associated with throwing out defective products as they come off the production line is a(n) __________ cost.
internal failure
Six Sigma is a popular quality-management
methodology
Quality management is a
philosophy
Making changes in the organization as a means of maintaining quality is an example of
quality improvement.
One of the most important characteristics of a quality good is
reliability
A good that is easy to fix and maintain is said to be
serviceable