Keyboarding communication skills
Punctuality
Habit of being on time
Reliability
The characteristic of being dependable and consistent
Businesses use wikis for all of the following except _____.
getting customer feedback
On her last performance review, Beverly's boss commented that she needs to help out her co-workers when they are busy in order to be a team player. Which workplace skill does Beverly's boss want her to improve?
interpersonal skills
Bryan has e-mailed his boss, Shauna, asking if he can leave work early next Friday. Which choice best describes Bryan in this communication scenario?
the sender of the message
workplace barriers that effect communication
: The sender may not have had enough time to create a clear message. The sender might not speak clearly or use language that can be easily understood. The receiver may not have the knowledge or information to make sense of the message. The receiver might not have time to carefully read the message. It could be too loud for clear communication to occur. It might be too busy for effective communication to occur.
Work ethic
A personal belief that one should work hard and do a good job
Integrity
Doing the right thing even when no one is watching
Why is it a good idea to restate what you heard someone say in your own words?
This can reduce the chances of a miscommunication.
What of the following is not a benefit of active listening?
You have an opportunity to tell the other person how you feel about what they have said.
firewall
a system to protect a network from unauthorized users
How are blogs and wikis alike?
accessible 24/7 available online increase business productivity telecommunications technology
Which of the following is not part of active listening
agreeing with what the other person has said
Which of the following is not a common business use of blogs?
document sharing
nonverbal
not involving words and language
open source
software code that can be viewed, modified, and redistributed for free
initiative
the ability to be self-directed and to complete tasks without direct supervision
sender
the person who creates or composes a message and delivers it either orally or in writing
Communication is the exchange of information.
true
Effective communication skills are a desirable workplace skill.
true
Nonverbal communication skills can promote teamwork
true
These are the characteristics of good blogs.
updated frequently use a friendly, professional tone
Shelby is the operations manager for a public-works project. She is revising several of the procedures used. A number of people must review the procedures and add revisions. The best telecommunications tool for Shelby to use to manage this project is a(n) _____.
wiki
how can you listen active?
Stop whatever you are doing and give the other person your full attention. Look at the person. Be interested in what the person has to say. Ask questions to clarify their message. Pay attention not only to the words that are being said but also to the emotions being expressed. Be aware of how your own emotions or opinions might influence what you are hearing. Do not interrupt except to show that you are listening or to ask questions.
Dan runs a busy desktop-publishing company. His company wants to increase its exposure, so it runs a new promotion each week. The tool Dan most likely chooses to publicize this promotion is a _____.
blog
Dr. Wisteria is a prominent chiropractor in the Chicago area. She wants to provide a forum for her patients to discuss their health concerns and to seek and offer advice to other patients. Which telecommunications tool is most appropriate for Dr. Wisteria's needs?
blog
efficiency
completing work quickly and with few mistakes
Jorja always arrives at work when she is scheduled. She doesn't call in at the last minute to say that she can't work. If she needs time off, she plans in advance and makes arrangements to have a co-worker cover for her. Which workplace habit does Jorja demonstrate by these behaviors?
depend
Mrs. Jackson wrote a newsletter to the customers of her housecleaning business that included some organizational tips they could use in their homes. By making sure her newsletter is informative, organized, and clear, Mrs. Jackson has made sure her communication has the characteristics of _____.
effective
entry title
name of the posting
Before his job interview, Shabnam took the time to carefully wash and iron his best khaki pants and a button-down shirt. He even got a haircut. What habit did Shabnam demonstrate with these preparations?
personal hygiene
permalink
place where a blog posting is located
Active listening
A strategy for showing other people that you are interested in what they are saying and that you understand what they're saying how they feel about it
Which of the following guidelines about forwarding e-mail messages is most appropriate?
Avoid forwarding e-mail messages unless you have permission to do so.
Which of the following is not a benefit of active listening
It lets you express your own emotions or opinions
benefits of active listening
Restating what you heard in your own words leads to fewer misunderstandings. The person you are listening to feels confident that you have understood the message. It makes other people feel good when you make an effort to understand what they are saying. Responding with active listening can calm someone down who is angry or upset.
communication
an exchange of information
intranet
an internal Internet; network for use by an individual organization
wiki
an online database of Web pages that can be created or edited by anyone (with permission)
blog
an online journal
barrier
anything that interferes with a message being sent or received
Jim works the parts counter for a busy car dealership. When answering the phone, Jim often has trouble answering the customer's questions because people are constantly coming in and out of his work area, and it is often loud in the dealership. Jim's communication challenge is due to which factor?
barriers
Jamie works as receptionist for a small business. Fridays are always a challenge on the phone, since the front entrance sees a lot more customer traffic. Jamie's communication challenge is due to which factor?
barriers to communication
Liza is preparing a memo to her employees that explains the new procedure for asking for time off and switching shifts with another employee. By making sure her memo is well-prepared, logical, and organized, Liza has made sure her communication has the characteristics of _____.
effective communication
Barriers to communication can always be eliminated.
false
You notice a co-worker, John, putting pens and index cards into his bag. When he sees you watching, he shrugs his shoulders and says, "What? This is no big deal; it's just a few office supplies. The company won't even miss them, and besides, everybody helps themselves to the supply cabinet." John's response shows he does not demonstrate which workplace attitude?
honesty
Carmina works at a fast-food restaurant. During the slow afternoon hours, Carmina always find projects to keep her busy, like washing all the trays or deep-cleaning the drive-through area. What workplace habit does Carmina show by doing this
initiative
receiver
the person who receives a message
verbal
using words or language
comment
when the posting became available
entry date
when the posting became available
Hector's non-profit organization operates on a very tight budget. Their employees and volunteers work irregular hours. Few are in the office at the same time and some never even come into the office. Hector has been tasked with finding a method for the organization's employees to share, organize, and update organizational documents. What is the best telecommunications technology for Hector's organization to use for this purpose?
wiki