Keyboarding communication skills

Punctuality

Habit of being on time

Reliability

The characteristic of being dependable and consistent

Businesses use wikis for all of the following except _____.

getting customer feedback

On her last performance review, Beverly's boss commented that she needs to help out her co-workers when they are busy in order to be a team player. Which workplace skill does Beverly's boss want her to improve?

interpersonal skills

Bryan has e-mailed his boss, Shauna, asking if he can leave work early next Friday. Which choice best describes Bryan in this communication scenario?

the sender of the message

workplace barriers that effect communication

: The sender may not have had enough time to create a clear message. The sender might not speak clearly or use language that can be easily understood. The receiver may not have the knowledge or information to make sense of the message. The receiver might not have time to carefully read the message. It could be too loud for clear communication to occur. It might be too busy for effective communication to occur.

Work ethic

A personal belief that one should work hard and do a good job

Integrity

Doing the right thing even when no one is watching

Why is it a good idea to restate what you heard someone say in your own words?

This can reduce the chances of a miscommunication.

What of the following is not a benefit of active listening?

You have an opportunity to tell the other person how you feel about what they have said.

firewall

a system to protect a network from unauthorized users

How are blogs and wikis alike?

accessible 24/7 available online increase business productivity telecommunications technology

Which of the following is not part of active listening

agreeing with what the other person has said

Which of the following is not a common business use of blogs?

document sharing

nonverbal

not involving words and language

open source

software code that can be viewed, modified, and redistributed for free

initiative

the ability to be self-directed and to complete tasks without direct supervision

sender

the person who creates or composes a message and delivers it either orally or in writing

Communication is the exchange of information.

true

Effective communication skills are a desirable workplace skill.

true

Nonverbal communication skills can promote teamwork

true

These are the characteristics of good blogs.

updated frequently use a friendly, professional tone

Shelby is the operations manager for a public-works project. She is revising several of the procedures used. A number of people must review the procedures and add revisions. The best telecommunications tool for Shelby to use to manage this project is a(n) _____.

wiki

how can you listen active?

Stop whatever you are doing and give the other person your full attention. Look at the person. Be interested in what the person has to say. Ask questions to clarify their message. Pay attention not only to the words that are being said but also to the emotions being expressed. Be aware of how your own emotions or opinions might influence what you are hearing. Do not interrupt except to show that you are listening or to ask questions.

Dan runs a busy desktop-publishing company. His company wants to increase its exposure, so it runs a new promotion each week. The tool Dan most likely chooses to publicize this promotion is a _____.

blog

Dr. Wisteria is a prominent chiropractor in the Chicago area. She wants to provide a forum for her patients to discuss their health concerns and to seek and offer advice to other patients. Which telecommunications tool is most appropriate for Dr. Wisteria's needs?

blog

efficiency

completing work quickly and with few mistakes

Jorja always arrives at work when she is scheduled. She doesn't call in at the last minute to say that she can't work. If she needs time off, she plans in advance and makes arrangements to have a co-worker cover for her. Which workplace habit does Jorja demonstrate by these behaviors?

depend

Mrs. Jackson wrote a newsletter to the customers of her housecleaning business that included some organizational tips they could use in their homes. By making sure her newsletter is informative, organized, and clear, Mrs. Jackson has made sure her communication has the characteristics of _____.

effective

entry title

name of the posting

Before his job interview, Shabnam took the time to carefully wash and iron his best khaki pants and a button-down shirt. He even got a haircut. What habit did Shabnam demonstrate with these preparations?

personal hygiene

permalink

place where a blog posting is located

Active listening

A strategy for showing other people that you are interested in what they are saying and that you understand what they're saying how they feel about it

Which of the following guidelines about forwarding e-mail messages is most appropriate?

Avoid forwarding e-mail messages unless you have permission to do so.

Which of the following is not a benefit of active listening

It lets you express your own emotions or opinions

benefits of active listening

Restating what you heard in your own words leads to fewer misunderstandings. The person you are listening to feels confident that you have understood the message. It makes other people feel good when you make an effort to understand what they are saying. Responding with active listening can calm someone down who is angry or upset.

communication

an exchange of information

intranet

an internal Internet; network for use by an individual organization

wiki

an online database of Web pages that can be created or edited by anyone (with permission)

blog

an online journal

barrier

anything that interferes with a message being sent or received

Jim works the parts counter for a busy car dealership. When answering the phone, Jim often has trouble answering the customer's questions because people are constantly coming in and out of his work area, and it is often loud in the dealership. Jim's communication challenge is due to which factor?

barriers

Jamie works as receptionist for a small business. Fridays are always a challenge on the phone, since the front entrance sees a lot more customer traffic. Jamie's communication challenge is due to which factor?

barriers to communication

Liza is preparing a memo to her employees that explains the new procedure for asking for time off and switching shifts with another employee. By making sure her memo is well-prepared, logical, and organized, Liza has made sure her communication has the characteristics of _____.

effective communication

Barriers to communication can always be eliminated.

false

You notice a co-worker, John, putting pens and index cards into his bag. When he sees you watching, he shrugs his shoulders and says, "What? This is no big deal; it's just a few office supplies. The company won't even miss them, and besides, everybody helps themselves to the supply cabinet." John's response shows he does not demonstrate which workplace attitude?

honesty

Carmina works at a fast-food restaurant. During the slow afternoon hours, Carmina always find projects to keep her busy, like washing all the trays or deep-cleaning the drive-through area. What workplace habit does Carmina show by doing this

initiative

receiver

the person who receives a message

verbal

using words or language

comment

when the posting became available

entry date

when the posting became available

Hector's non-profit organization operates on a very tight budget. Their employees and volunteers work irregular hours. Few are in the office at the same time and some never even come into the office. Hector has been tasked with finding a method for the organization's employees to share, organize, and update organizational documents. What is the best telecommunications technology for Hector's organization to use for this purpose?

wiki