LEAD Potential Final Questions
a. casually drops by the cubicles of her direct reports to chat.
16. Materials handling manager Mary Ann wants to use the technique making the rounds, so she
d. perceive themselves to be getting a fair deal.
17. An implication of equity theory for the leader/manager to keep in mind is that subordinates should a. perceive that they are receiving above-average rewards. b. be motivated with a stick rather than a carrot. c. be motivated with a carrot rather than a stick. d. perceive themselves to be getting a fair deal.
c. Making the rounds
17. Team leader Steve wants to observe first hand the problems and progress within his group. Which of the following techniques would most likely suit his purpose?
c. Emphasize racial or ethnic identification to give people full credit.
20. Which one of the following suggestions is least likely to improve cross-cultural communication?
a. competes more passionately with itself than with the competition.
22. A symptom of conflict with extremely negative consequences is when an organization
c. agree with the person criticizing you.
23. A useful variation of the collaborative style of conflict management is to
c. grasp both facts and feelings.
23. An active listener attempts to a. get in his or her fair share of talking. b. react to each statement made by the other person. c. grasp both facts and feelings. d. take notes during the coaching session.
a. investigate what the other side wants.
26. Listening skills are particularly important when the negotiator wants to
d. demonstrate how a task should be done correctly.
27. An effective way of using modeling in coaching is for the manager to a. set high standards of performance. b. challenge the group member's ethical models. c. sketch a mathematical model of business strategy. d. demonstrate how a task should be done correctly.
a. explain how the training can be applied to the workplace.
27. In outdoor training, an important purpose of the post-training meeting is to a. explain how the training can be applied to the workplace. b. form a bond among the team members. c. measure the cost effectiveness of the training. d. repair emotional damage done during the training.
c. "That's new information for me."
30. Luke wants to maintain dialog with group members. When a group member makes suggestions, Luke should say,
d. supervises a team without being a member of the team.
5. Crystal is an external leader of a team so she a. is a part-time member of the team. b. is paid from the headquarters budget. c. supervises a team while being a member of the team. d. supervises a team without being a member of the team.
d. the teams faced disruptive conditions.
6. A study found that coaching and sense making by external leaders was more welcome when a. team members were weak and dependent. b. team workloads were light. c. the teams faced stable conditions. d. the teams faced disruptive conditions.
a. collaboration is better than competition.
9. Cooperation theory in relation to teamwork includes the idea that a. collaboration is better than competition. b. cooperating with the team leader is more important than cooperating with team members. c. a norm of teamwork should be replaced by cooperation. d. cooperating with rivals is self-defeating.
Diversity is most likely to enhance business performance when
The organization culture supports diversity
Hospital administrator Amanda has an urgent time orientation so she is likely to
Value time as a scare resource
c. people like those who like them.
10. A basic principle of persuasion is
b. has a better chance of communicating persuasively.
2. When the person sending a message is perceived to be highly credible, he or she
The typical behavior of French managers in major French corporations illustrates how
Cultural values influence leadership style
d. must collaborate to achieve optimum results.
1. A major factor in defining a team is that the members a. enjoy working with each other. b. have peace of mind when working together. c. set goals regularly. d. must collaborate to achieve optimum results.
d. transmit and receive messages.
1. To engage fully in communication, the leader must
b. find a reward for good performance that excites the group member.
1. To increase the valence in a particular motivational situation, a leader should a. give the group member assurance that the reward will be forthcoming. b. find a reward for good performance that excites the group member. c. help the group member learn how to perform the task better. d. avoid offering a reward for good performance.
d. have a strong norm of teamwork.
10. Groups with high emotional intelligence a. avoid competition with other groups. b. have individual members who prefer to work independently. c. work mostly on creative tasks. d. have a strong norm of teamwork.
a. develop new skills during the process of competing.
10. Mindi has a learning goal orientation. While she is competing in a national sales contest, she is strongly motivated to a. develop new skills during the process of competing. b. make the other competitors look good. c. attempt to come in toward the bottom so she can improve in the future. d. impress other people with her skills.
a. creating norms that establish mutual trust among members.
11. A leader can contribute to the group's emotional intelligence by a. creating norms that establish mutual trust among members. b. preventing the group from developing an identity. c. suppressing emotional expression during meetings. d. training group members in specialized tasks.
a. use dysfunctional methods to attain goals.
11. A major concern about using goals to boost performance is that some workers, including leaders, will a. use dysfunctional methods to attain goals. b. quit rather than pursue goals. c. set too many difficult goals. d. pursue goals rather than do their other work.
b. People want what they can have most of.
11. Which one of the following is the farthest removed from the six basic principles of persuasion?
b. most employees feel they do not receive enough recognition.
12. A major reason that recognition is an effective motivator is because a. recognition is closely linked to company strategy. b. most employees feel they do not receive enough recognition. c. most workers have become bored with financial incentives. d. recognition costs so much money to give.
d. social proof.
12. Department head Matt wants the department members to be convinced of the merits of a new procedure, so he gets a well-liked worker promoted to the new procedure. Matt is using the persuasion principle known as
c. most groups are especially good at some tasks.
12. The teamwork tactic "emphasize pride in being outstanding" is based on the premise that a. every group has at least one standout performer. b. very few groups can be outstanding. c. most groups are especially good at some tasks. d. the leader should be an outstanding performer.
a. frequent informal communication among members.
13. A major mechanism for developing teamwork is a. frequent informal communication among members. b. personal goal setting. c. the team leader occupying a position of power. d. carefully following work procedures.
a. focuses on how their work made a contribution.
13. A study showed that workers who perceive themselves to have a technical orientation tend to prefer praise that a. focuses on how their work made a contribution. b. makes a general statement such as "Awesome." c. could be interpreted negatively. d. focuses on their personal characteristics.
c. guard time as a precious resource.
13. To project an image of self-confidence and leadership when using time, a person is best advised to
a. share power with team members.
14. A recommended way of being a model of teamwork is to a. share power with team members. b. retain most of the power. c. keep as much information secret as possible. d. limit interactions with teammates.
d. a fundamental skill.
14. In terms of leadership and management, listening is
b. internal motivator.
14. The feeling of being proud is essentially a(n) a. external motivator. b. internal motivator. c. weak motivator for professional staff. d. weak motivator for leaders.
a. are so busy, they listen selectively to problems.
15. A major listening problem many leaders face is that they
d. set his or her compass on pride.
15. For pride to work well as a motivator, the manager should a. celebrate only the accomplishment of major goals. b. establish financial rewards for workers being proud. c. set his or compass on money. d. set his or her compass on pride.
b. their voices are heard.
15. Team members are more likely to commit to the consensus decision if a. debate on the issue at hand was suppressed. b. their voices are heard. c. the idea came from outside the group. d. the decision was decided by a vote.
b. an urgent, constructive purpose.
16. A recommended tactic for developing teamwork is to explain to the team that it has a. to produce good results or be downsized. b. an urgent, constructive purpose. c. ample time to develop a purpose. d. failed so far.
c. believe that they are treated equitably.
16. According to equity theory, workers are likely to be motivated when they a. receive higher rewards than people performing similar work. b. have high job satisfaction. c. believe that they are treated equitably. d. compare their inputs with their outputs.
a. closely monitored a group member's activities.
17. A leader would be engaging in micromanagement if he or she a. closely monitored a group member's activities. b. inspired others to use desktop computers. c. engaged in strategic planning. d. gave as little direction as possible.
c. giving feedback on performance plus suggestions for improvement.
18. A study indicated that many managers fail to coach employees, particularly in the area of a. giving a friendly greeting to employees. b. developing strategic goals with the workers. c. giving feedback on performance plus suggestions for improvement. d. new product development.
b. different than but not inferior to yours.
18. In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is
c. congratulate team members at remote locations by email.
18. You know you are practicing e-leadership when you a. work from your home. b. talk on your cell phone and send email messages at the same time. c. congratulate team members at remote locations by email. d. recommend new software for the group.
d. mediated by information technology.
19. For e-leadership to take place, the work must be a. related to the discipline of information technology. b. micro-managed. c. macro-managed. d. mediated by information technology.
b. Speaking slowly and clearly
19. Which one of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?
c. Coaching is mostly about providing new knowledge and skills.
19. Which one of the following is regarded as a fallacy about coaching? a. Coaching applies to groups as well as to individuals. b. Coaching that deals with personal issues should not be regarded as psychotherapy. c. Coaching is mostly about providing new knowledge and skills. d. Leader/managers can be good coaches even if they are not expert about what they are coaching.
b. common commitment.
2. A major characteristics of a team is a a. group of people working at the same location. b. common commitment. c. nick name such as, "Bay Street Demons." d. daily meeting.
d. expectancy
2. The question, "If I work hard, will I get the job done?" illustrates the ____ aspect of expectancy theory. a. instrumentality b. valence c. performance-to-outcome expectancy d. expectancy
b. build relationships with people.
20. An essential part of coaching is to a. use an autocratic leadership style. b. build relationships with people. c. manipulate the person being coached. d. create challenging obstacles for the person being coached.
b. assign workers to the team rather than ask for volunteers.
20. Effective leaders of virtual teams are the least likely to a. ensure that the task is meaningful to the team and the company. b. assign workers to the team rather than ask for volunteers. c. establish and maintain trust through the use of information technology. d. monitor team progress through the use of technology.
b. are members of the same race or ethnic group.
21. A key barrier to cross-cultural communication is to confuse people because they
b. provide praise and positive feedback to team members.
21. An effective coaching technique to achieve enthusiasm and high performance is for the leader/manager to a. suspend team members who do not display enthusiasm or high performance. b. provide praise and positive feedback to team members. c. use a detached, permissive style. d. keep elevating goals as workers perform well.
a. monitor progress through the use of information technology.
21. Ashley is the leader of a virtual team. To increase the effectiveness of her team, Ashley should a. monitor progress through the use of information technology. b. minimize diversity within the team. c. minimize frequent communication, such as virtual meetings. d. limit the external visibility of the team and its members.
c. shared physical facility such as a beverage lounge.
22. An example of a physical structure to facilitate communication among team members is a a. telecommuting (work at home) program. b. private office or cubicle for each team member. c. shared physical facility such as a beverage lounge. d. high-rise building.
a. specific about the area needing improvement.
22. Feedback in coaching should be a. specific about the area needing improvement. b. general to avoid assigning blame. c. confined to the first coaching session. d. avoided unless requested.
a. help all employees understand the company's business goals.
23. An important part of open-book management is to a. help all employees understand the company's business goals. b. empower employees to audit the company books. c. empower employees to complain directly to top management. d. give employees bonuses based on company profits.
c. removes obstacles that hinder work accomplishment.
24. A barrier buster is a manager who a. sets unrealistically high goals for group members. b. uses rewards and punishments frequently. c. removes obstacles that hinder work accomplishment. d. recommends group members for promotion.
c. emphasize self-selection when possible.
24. A recommended method of selecting team members is to a. choose people who have worked poorly individually. b. search for people who aspire to the executive suite. c. emphasize self-selection when possible. d. choose people without teamwork experience.
b. use confrontation and problem solving.
24. When attempting to resolve conflict between two group members, the leader is advised to
d. help groups collaborate better.
25. Groupware refers to software that can a. virtually eliminate the need for a team leader. b. measure the productivity of group members. c. allow group members to achieve consensus on which software to use. d. help groups collaborate better.
d. search for win-win solutions to conflict.
25. The purpose of integrative bargaining is to
d. Create more obstacles for the person being coached
25. Which one of the following would be considered the least effective coaching technique? a. Reflect content or meaning during the coaching session b. Gain a commitment to change c. Model desired performance and behavior d. Create more obstacles for the person being coached
b. put your advice in the form of a question.
26. A recommended way of giving advice to employees is to a. wait until the employee has a good day. b. put your advice in the form of a question. c. first make the employee feel guilty. d. offer a reward for accepting advice.
c. so many of the participants become injured.
26. An important reservation about outdoor training is that much of the training is wasted because a. participants do not take it seriously. b. in the corporate world, teams change frequently. c. so many of the participants become injured. d. it encourages physical combativeness.
c. search for the value in the difference between the two sides.
27. In contrast to conventional wisdom, another perspective about negotiation is to
d. move quickly toward a resolution of the problem.
28. A stereotype of difference in negotiation style noted between Americans and negotiators in other countries is that Americans are more likely to
b. asking workers to overcome their own obstacles to performance.
28. Donna wants to be an effective coach as a leader, so with respect to people she coaches, Donna should minimize a. active listening. b. asking workers to overcome their own obstacles to performance. c. giving emotional support. d. giving gentle advice and guidance.
b. members of the in-group work smoothly together with the leader.
28. The leader-member exchange model helps to explain teamwork development because a. members of the out-group work well together as a group of renegades. b. members of the in-group work smoothly together with the leader. c. members who perform good teamwork are granted favors by the leader. d. all exchanges between the leader and team members are geared toward teamwork.
b. Be hard on the problem, soft on the people.
29. A master negotiator offers this advice about negotiating:
b. advise a person about personal improvement and behavioral change.
29. The primary role of the executive (or business) coach is to a. help the person being coached find new employment. b. advise a person about personal improvement and behavioral change. c. give top management a report about the capabilities of the person being coached. d. help the person being coached become a better coach.
b. lead to more commitment to safety and fewer accidents.
29. With respect to safety, good leader-member exchanges are likely to a. encourage group members to take more risks. b. lead to more commitment to safety and fewer accidents. c. enhance morale, thereby leading to a carefree attitude toward accidents. d. virtually eliminate accidents.
a. be a facilitator for two or three teams.
3. In a team-based organization, a typical role for a leader is to a. be a facilitator for two or three teams. b. serve as a team leader for two or three teams. c. serve as a vice president of teams and teamwork. d. work mostly as an individual contributor and part-time as a leader.
c. instrumentality
3. The question, "If I get the job done, will I really get my reward?" illustrates the ____ aspect of expectancy theory. a. valence b. effort-to-performance expectancy c. instrumentality d. calculation of motivation
a. take the time to build consensus.
3. To persuade group members to accept your idea, it is recommended that you
c. collaborate with the leader's group members.
30. A refinement of the individual approach to executive coaching is for the coach to a. work with a group of leaders with the same developmental needs. b. conduct videoconferences with several leaders from different locations at the same time. c. collaborate with the leader's group members. d. get the group members to report on the leader's mistakes.
d. having a transformational effect on the group.
30. A study found that positive leader-member exchanges are likely to increase the leader a. meeting with resistance in building teamwork. b. engaging in confrontations with the group. c. having a transactional effect on the group. d. having a transformational effect on the group.
d. importance of organizational values.
4. Anecdotes are particularly useful in persuading group members about the
b. is highly confident she can perform a particular task.
4. Jodie has high self-efficacy, meaning that she a. gets discouraged when faced with obstacles. b. is highly confident she can perform a particular task. c. has a generalized sense of self-confidence. d. perceives herself to be more effective than most people.
d. Establishing quality standards for each team member
4. Which one of the following is the least likely to be a leadership role in a team-based organization? a. Building trust and inspiring teamwork b. Facilitating and supporting the decisions made by teams c. Inspiring the teams toward higher levels of performance d. Establishing quality standards for each team member
d. workers must clearly understand the task to be done.
5. An important implication of expectancy theory for leadership is that a. the manager must assign valences to group members. b. workers must develop their own links between rewards and performance. c. out-groups and in-groups should be avoided. d. workers must clearly understand the task to be done.
a. placing the most important part of your message first.
5. Front-loading your messages refers to the communication technique of
c. is his or her characteristic speaking pattern.
6. A person's linguistic style
a. the link between rewards and performance should be made explicit.
6. An important implication of expectancy theory for leaders is that a. the link between rewards and performance should be made explicit. b. workers should encourage and train themselves. c. people in the same work unit will usually have the same valences. d. the average worker should not be able to attain the majority of work goals.
b. congruent with organizational objectives.
7. A goal contained within a team mission statement should be a. incongruent with organizational objectives. b. congruent with organizational objectives. c. at a higher level than an organizational objective. d. at a lower level than an organizational objective.
a. a promotion stemming from a good performance appraisal.
7. An example of a second-level outcome in expectancy theory would be a. a promotion stemming from a good performance appraisal. b. praise from two levels of management. c. punishment for having violated company policy. d. a salary increase twice the average size.
b. establishing rapport with group members.
7. Business jargon used in appropriate doses is useful in
c. Trust of each other
8. Jacob is a team leader who recognizes that collaboration among members is essential to the success of his team. He should therefore first attempt to develop what condition among team members? a. A feeling of competitiveness b. Clearly defined reporting relationships c. Trust of each other d. A little fear of each other
c. difficult and specific.
8. The sets of goal characteristics that will probably lead to higher levels of performance are a. easy and specific. b. easy and general. c. difficult and specific. d. difficult and general.
a. Emphasizing indirect talk
8. Which one of the following is the farthest removed from a power-oriented linguistic style?
b. is likely to inspire workers.
9. An advantage of a goal related to a noble cause is that it a. gives workers step-by-step guidance. b. is likely to inspire workers. c. is geared toward the short range. d. has a relatively low valence.
d. Speak loudly.
9. Which one of the following communication techniques is the most likely to make you appear powerful?
A marketing advantage of having a multicultural work force is that
A marketing campaign can be more readily developed to read a targeted ethnic or racial group
A study of about 450 German managers indicated that they had a pronounced cultural value related to
A strong performance orientation
When faced with conflict, a Malaysian manager is likely to
Be diplomatic in finding a solution
In contrast to his or her souther counterpart, the stereotypical U.S. northern manager is likely to be
Brusque and impatient for results
Call center namer Charlie has a strong performance orientation value, so he is likely to
Encourage high standards of performance at the call center
A term developed to replace diversity (with respect to organizations) is
Inclusion
Workers with a high-power-distance value tend to accept the idea that
People have unequal power throughout the firm.
