Leadership and Management - Net Promoter Score for Employee Engagement
Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!
Employee NPS Question (eNPS)
1-10 how likely are you to recommend company to friend or colleague
calculation
1-6 detractors 7-8 passives 9-10 promoters % of promoters- % of detractors = NPS (answer should be whole number -100 to 100
Net Promoter Score
A management tool designed to collect data indicating the relative loyalty of customers and their willingness to recommend a company's products or services.
Followup question
why? what was main reason for rating? what can we do to improve rating by even 1 point?
NPS question
on a scale from 1 ro 10 how likely are your to recommend company X's products or services to a friend or colleague?