Leadership and Management - Net Promoter Score for Employee Engagement

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Employee NPS Question (eNPS)

1-10 how likely are you to recommend company to friend or colleague

calculation

1-6 detractors 7-8 passives 9-10 promoters % of promoters- % of detractors = NPS (answer should be whole number -100 to 100

Net Promoter Score

A management tool designed to collect data indicating the relative loyalty of customers and their willingness to recommend a company's products or services.

Followup question

why? what was main reason for rating? what can we do to improve rating by even 1 point?

NPS question

on a scale from 1 ro 10 how likely are your to recommend company X's products or services to a friend or colleague?


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