Leadership Cevelopement Chapter 19

High performers are those who ______.

do more than what is required to achieve their goal

An organization that is led by a Level 5 leader ______.

enhances business operations by using proven technology

According to a statesman, more can be achieved if ______.

everyone puts their efforts together

True or false: Effective leadership should set implicit values to satisfy employees in order to sustain success and resolve crises during development phases of an organization.

false

True or false: Only the top level executives should understand, own, work, and support organization development techniques.

false

Identify the behaviors that are exhibited by high level of statesmanship. (Check all that apply.)

-Settling disagreements by seeking consensus -Going out of the way to help others

According to Sam Walton, founder of Walmart, how can individuals achieve success? (Check all that apply.)

-Sharing the rewards -Committing to one's business -Being creative

How can an individual become a good statesman?

By improving human relations skills

Reward systems are considered counterproductive when negative behavior is ______.

rewarded and positive behavior is ignored

Individuals may feel overly guilty about making mistakes and may hate or fear authority due to leaders' ______.

rigidity

Results are achieved if an individual ______.

has the ability to persevere a job till it is done

One of the three elements necessary for innovators to improve their creativity is ______.

using a new-ideas system

How can an individual improve his or her creativity and ability to generate new and usable ideas?

-By having an inquisitive attitude -By using a new-ideas system -By keeping his or her mind open

What should a leader do to ensure effective discipline in his or her organization? (Check all that apply.)

-Communication of rules to all employees must be ensured. -Progressive corrective measures must be created for the violation of rules. -Corrective action must not be postponed and should be immediate.

In which of the following areas is job performance evaluated in an organization? (Check all that apply.)

-Entrepreneurship -Innovation -Statesmanship

According to authors Maynard and Mehrtens's principles of effective leadership, identify the principles that help maintain success and resolve crises during phases of an organization's development. (Check all that apply.)

-Express clear and consistent goals. -Create work environments where employees feel safe. -Encourage truth-telling in all business relations.

What are the qualities of a statesman? (Check all that apply.)

-He is proficient in human relations. -He has the ability to multiply personal achievements through others.

Identify the discipline problems. (Check all that apply.)

-Inconsistency -Rigidity -Permissiveness

Which of the following actions should be avoided by a leader because of its damaging effects? (Check all that apply.)

-Maintain fragmented schedules -Take away discretion -Withhold resources

Identify the principles that allow an individual to improve his or her ability to work with and through others. (Check all that apply.)

-Praise must be given publicly. -Criticism is essential and must be given in private

Identify the three significant elements for effective discipline. (Check all that apply.)

-Rules and guidelines that are clear -Roles and responsibilities that are defined -Taking corrective action using effective methods and procedures

Which of the following are among the five levels of performance excellence? (Check all that apply.)

-Senior leaders who are effective -Team members who contribute

Which of the following steps can be used to solve any problem? (Check all that apply.)

-Weighing each fact against the others -Following up on the applied solution -Obtaining the facts -Taking action after gathering facts

In any field, entrepreneurship requires ______.

-belief in oneself -good work habits -the readiness to take risks

A person will be unable to solve a problem if he or she fails to ______.

-have an open mind -use insight -have an inquisitive attitude

Unaddressed performance problems can result in decreased ______.

-morale of good employees -performance of the entire work group

How can leaders avoid the folly of rewarding and benefit from the positive potential of behavior? (Check all that apply.)

-not rewarding inappropriate behavior -positively reinforcing their employees -providing clarity of task

If conditions are perceived as too restrictive by people, it may result in ______.

-strikes -slowdowns -sabotages

Identify the characteristics of organizations that Level 5 leaders lead. (Check all that apply.)

-they face facts directly. -They focus on being the best in the world at what they do. -They have appropriate people with the right skills in the right job.

What sort of organizational culture is crucial for promoting and supporting innovation and creative thinking?

A culture where failure is acceptable

In the 1950s, behavior modification was established by ______.

B. F. Skinner

What is an important quality of an innovator?

Open mindedness

Identify an example of the folly of rewarding.

Rewarding self-promotion while hoping for teamwork

An entrepreneur is typically ______.

action-oriented

One can generate new ideas by ______.

answering who, what, why, when, where, and how of any problem

According to "The kite and the string" concept, complete organizational success requires ______.

at least two dedicated and competent individuals working together effectively

Changing behavior by managing its antecedent and consequences is the central objective of ______.

behavior modification

_____ refers to taking the very best as a standard and trying to outdo that standard.

benchmarking

______ begins with an impartial assessment of an organization against the absolute best.

benchmarking

Based on core values of an organization, a corrective action should be in the form of ______.

caring confrontations

An individual with a high level of creativity ______.

consistently looks for better ways to do things

An innovator can increase his or her creativity by ______.

having a questioning attitude

An individual is said to be a good entrepreneur if he or she ______.

is one of those who produces the maximum results

In order to solve a problem, a statesman must first ______.

know the facts

It is suggested by the ______ that behaviors with unfavorable consequences are likely to disappear, while behaviors with favorable consequences are likely to recur.

law of effect

To develop statesmanship, entrepreneurship, and innovation, organizations should _____.

model and reward desired behaviors

The concept of "the kite and the string" is related to ______.

organizational performance

A good statesman gives greatest credit to those who ______.

perform the toughest jobs

A workforce that is untrained, inefficiently organized, and unproductive is the result of ______.

permissiveness

By keeping an open mind, an innovator avoids ______.

the rigidity of his or her own thinking

True or false: Entrepreneurship is the ability to turn ideas into action, regardless of obstacles.

true