Leadership Ch. 10

People who adopt a socioemotional role: Question options: a) stimulate the team into action when interest drops. b) give candid feedback on others' suggestions. c) propose new solutions to team problems. d) encourage others to draw forth their contributions.

D

The team role associated with facilitating others' participation, smoothing conflicts, showing concern for team members' needs, and reminding others of standards for team interaction is the _____ role. Question options: a) managerial b) authoritarian leadership c) task-specialist d) socioemotional

D

Tom and his group have been working on a project for several weeks. They are in the norming stage. As the leader, what should Tom be doing in this stage? Question options: a) Tom should give out certificates or awards. b) Tom should help shy team members establish relationships with others. c) Tom should help the team self-manage to reach its goals. d) Tom should emphasize openness within the team.

D

When maintaining harmony is especially important, the _____ style of handling conflict in a team is appropriate. Question options: a) "my way" b) "no way" c) "half way" d) "your way"

D

Which of the following behaviors is displayed by people who play a task-specialist role? Question options: a) Reduce tension b) Praise and encourage others c) Maintain harmony d) Initiate ideas

D

Which of the following characteristics is needed for high-performing teams? Question options: a) Self-direction b) Members who share the same skills c) Technology usage d) Explicit metrics

D

_____ focus on a particular goal and disband once the project is completed. Question options: a) Horizontal teams b) Self-directed teams c) Functional teams d) Special-purpose teams

D

A characteristic of virtual teams is the requirement to meet face-to-face in the same physical space. Question options: True False

F

Members on large teams typically ask more questions, exchange more opinions, and exhibit more cooperative behavior. Question options: True False

F

Self-directed teams are typically completely autonomous. Question options: True False

F

Successful teams require only the task-specialist role. Question options: True False

F

The avoiding style of handling conflict reflects assertiveness to get one's own way. Question options: True False

F

The first stage of team development is called norming. Question options: True False

F

An advantage of virtual teams is the ability to rapidly assemble a talented group of people. Question options: True False

T

Effective leaders should use the same conflict resolution style in every situation. Question options: True False

T

Employee morale is higher in cohesive teams. Question options: True False

T

Work in organizations is interdependent. Question options: True False

T

When quick decisive action is vital on important issues, the _____ style of handling conflict in a team is appropriate. Question options: a) "my way" b) "no way" c) "half way" d) "your way"

A

Which of the following is a common dysfunction of teams? Question options: a) Lack of trust b) Lack of guidance c) Fear of responsibility d) Lack of skill

A

Which of the following statements is true of teams? Question options: a) Teams work to accomplish a shared goal. b) Great teams have individual "stars." c) Teams comprise a minimum of five members. d) Great teams work together only when the need arises.

A

A leader who understands why teams are difficult for people can: Question options: a) be more effective. b) avoid creating teams. c) create teams that don't have problems. d) avoid working in a team.

A

A(n) _____ is a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work. Question options: a) free rider b) team leader c) team player d) group member

A

During the _____ stage of team development, task performance is no longer a top priority and leaders frequently focus on team members' social and emotional needs. Question options: a) adjourning b) forming c) performing d) storming

A

Small teams perform better than large ones because: Question options: a) members exchange more opinions. b) members do not feel like a part of the group. c) there is lower motivation. d) fewer questions are asked.

A

The storming stage of team development is marked by: Question options: a) conflict and disagreement. b) orientation. c) establishment of order and cohesion. d) cooperation and problem solving.

A

In terms of the common team dysfunctions, inattention to results leads members to: Question options: a) hide conflicting opinions. b) put personal ambition ahead of collective results. c) engage in finger-pointing when things go wrong. d) have a lack of commitment to decisions.

B

Mary Beth and Jo Lynne have been on the social team for two months. Even though the deadline for committing to a location for the annual awards dinner is quickly approaching, the antagonism between Mary Beth and Jo Lynne has made it impossible to move forward. What type of conflict is preventing the team's success? Question options: a) Groupthink b) Relationship conflict c) Time conflict d) Task conflict

B

The dominating style of conflict handling in a team reflects: Question options: a) neither assertiveness nor cooperativeness. b) assertiveness to get one's own way. c) a moderate amount of both assertiveness and cooperativeness. d) a high degree of cooperativeness.

B

To help their team succeed, team members should: Question options: a) become free riders. b) give up their independence. c) avoid accountability. d) focus on personal goals.

B

_____ is a form of adversarial negotiation in which conflicting parties compete to win the most resources and give up as little as possible. Question options: a) Integrative negotiation b) Distributive negotiation c) Groupthink d) Brainstorming

B

_____ is based on a win-win assumption, in that all parties want to come up with a creative solution that can benefit both sides. Question options: a) Mediation b) Integrative negotiation c) Groupthink d) Distributive negotiation

B

A global team: Question options: a) is also known as a cross-functional team. b) has members from the same culture. c) is a cross-border work team. d) uses face-to-face communication.

C

A group consists of people who: Question options: a) hold themselves mutually accountable. b) interact and coordinate regularly. c) do related work but may not depend on each other. d) share a specific team vision.

C

A(n) _____ is made up of members from different departments within an organization. Question options: a) functional team b) special team c) cross-functional team d) self-directed team

C

An advantage of a virtual team is the ability to: Question options: a) trust people to do their jobs without constant supervision. b) monitor team members. c) save employees time. d) have complete control over team members.

C

People who play a task-specialist role often: Question options: a) praise and encourage others to draw forth their contributions. b) reconcile group conflicts. c) stimulate the team into action when interest drops. d) shift own opinions to maintain team harmony.

C

The leader's role during the _____ stage of team development is to encourage participation by each team member and help people find their common vision and values. Question options: a) forming b) norming c) storming d) performing

C

To be successful, virtual team leaders should: Question options: a) disband the team once a project is completed. b) encourage groupthink. c) use technology to build relationships. d) use e-mail for conflict resolution.

C

Which of the following dysfunctions of teams results in members not accepting responsibility for outcomes? Question options: a) Fear of conflict b) Lack of commitment c) Avoidance of accountability d) Inattention to results

C

Which of the following factors increases team cohesion? Question options: a) Prioritizing personal goals b) Low morale c) Personal attraction to the team d) Importance of the task

C

_____ are teams made up of members who work with minimum supervision and rotate jobs to produce a complete product or service. Question options: a) Functional teams b) Special-purpose teams c) Self-directed teams d) Cross-departmental teams

C

_____ refers to antagonistic interaction in which one party attempts to block the intentions or goals of another. Question options: a) Mediation b) Groupthink c) Conflict d) Bargaining

C

Daria is a research analyst at Highend Inc. She works independently, without the need for a supervisor. When her team is offered a project, she sits with her team members to plan and organize the work. Each team member takes turns to undertake a different role. This helps them gain experience in every aspect of their work. Each team member is held accountable for his or her work, and every person works toward meeting the agreed deadline. In the given scenario, which of the following types of teams has been described? Question options: a) Cross-departmental team b) Functional team c) Special-purpose team d) Self-directed team

D

During the _____ stage of team development, the major emphasis is on accomplishing the team's goals. Question options: a) forming b) norming c) adjourning d) performing

D

People slip into _____ when the desire for harmony outweighs concerns over decision quality. Question options: a) concept mapping b) lateral thinking c) brainstorming d) groupthink

D