Leadership CH 8

high level; high level

A leader in the first quadrant of the credibility matrix has a _____ of trust and a _____ of expertise.

avoiding exercise late in the day

All of the following are guidelines for effectively managing stress EXCEPT:

using constructive sarcasm

All of the following are ways leaders can improve communication skills EXCEPT:

Third

Leaders who are new college hires most likely fall into which of the following quadrants of the credibility matrix?

make it convenient

One way to maximize the attendance and benefits of a meeting is to:

knowledge

The _____ component of assertiveness skills concerns knowing where and when not to behave assertively.

communication effectiveness

The degree to which someone tells others something and ensures that they understand what was said is called:

No regular exercise partner

Using the example of starting a new exercise program, which of the following would be a restraining force in a force field analysis?

Learning to say "yes" to others more often

Which of the following is the LEAST likely way to increase assertiveness?

Intention, Expression, Reception, Interpretation, Feedback, New Intentions

Which of the following is the correct sequence of events according to the systems view of communication?

Triggering event; your thinking; feelings and behaviors

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Determining if it is necessary

Which of the following is the most important step in conducting a meeting?

Defensiveness is an unnatural reaction when someone is criticized

Which of the following statements about defensiveness is most likely FALSE?

The best listeners are passive listeners

Which of the following statements is NOT accurate concerning listening?

Active listeners put the sender's message into their own words to improve understanding.

Which of the following statements is most likely true about active listening?

Using progressive muscle relaxation techniques

Which of the following would be best for managing stress?

Reduced job performance

Which of the following would most likely result from too much stress?

Aggression

_____ is an effort toattain objectives by attacking or hurting others.

Stress

_____ is defined as the process by which we perceive and respond to situations that challenge us.

Force field analysis

_____ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important