leadership exam 2 quiz/trivia questions

t/f: according to Daniel pink, rewards and punishments are unhelpful in motivating employees doing routine, assembly line work but work well when it comes to performing complex tasks or creating new products.

FALSE

t/f: according to the leadership pipeline, people who skip organizational levels often turn out to be effective leaders

FALSE

t/f: employee engagement is the extent to which people enjoy coming to work or are happy with their pay and benefits, and job satisfaction is the extent to which people are absorbed with, committed to, and enthusiastic about their assigned work tasks.

FALSE

t/f: greater team cohesion will always lead to higher team performance

FALSE

t/f: in the context of group size, leaders with a small span of control tend to be more directive, spend less time with individual subordinates, and use more impersonal approaches when influencing followers than do leaders with a large span of control

FALSE

t/f: a manager trying to motivate his subordinates by focusing on the pride they will feel for completing a task successfully is unlikely to be successful if his subordinates are hungry or cold at the time.

TRUE

t/f: companies that spend a considerable amount of time and effort attracting, developing, and retaining the best people often report superior financial results.

TRUE

t/f: groups are characterized by mutual interaction and reciprocal influence

TRUE

t/f: in the context of credibility, a leader should build trust by clarifying and communicating his or her values to the followers

TRUE

t/f: leadership behaviors are a function of intelligence, personality traits, emotional intelligence, values, attitudes, interests, knowledge, and experience

TRUE

t/f: leadership credos are personal and are closely linked with a leader's values--a credo should describe what the leader believes in and will or will not stand for.

TRUE

t/f: research shows that workers who are satisfied with their jobs tend to stay longer in their organizations

TRUE

t/f: with role ambiguity, the problem is lack of clarity about just what the expectations are.

TRUE

_____ is an effort to attain objectives by attacking or hurting others

aggression

performance is best described as...

behaviors directed toward an organization's mission

which of the following is a major theme of characteristics of the operant approach?

changing rewards and punishments to change behavior

in the context of the developmental stages of groups, which of the following is a characteristic of the norming stage?

clear emergence of a leader

in the context of factors affecting motivation at work, which of the following statements is true of empowerment?

delegating leadership and decision making down to the lowest level possible is a component of empowerment

in the context of organizational justice, which of the following is concerned with followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction?

distributive justice

which of the following is NOT a benefit of having a credible leader?

employees are more likely to leave the company over the next two years

mobilization is best described as ...

engaging a critical mass to take action to achieve a specific outcome or set of outcomes

the leadership competency of helping a group of community recognize and define its opportunities and issues in ways that result in effective action is known as ...

framing

in the context of the seven theories of job satisfaction, which of the following is the underlying principle of the theory of organizational justice?

giving people decision-making authority

community leaders are most likely to...

have fewer resources that most other leaders

in the context of understanding follower satisfaction, the tendency for people with longer tenure or in higher positions to have higher global and facet satisfaction ratings that those newer to or lower in the organization is know as the ...

hierarchy effect

what is the best way to tackle the leadership talent shortfall in an organization?

identifying and developing followers who have the most potential to be effective leaders

which of the following reflects the degree to which people are given information about different reward procedures and are treated with dignity and respect?

interactional justice

a manger makes the following statement to a subordinate: "I need this report back in 5 minutes, and it better be perfect." which term best describes this type of role conflict?

intrasender role conflict

in the context of employee turnover, identify a true statement about functional turnover

it occurs when followers retire or leave because they do not fit into an organization

which of the following is true of absenteeism leadership?

it occurs when leaders are unable to spend enough time with their followers as they are busy with other tasks

in the context or evaluating followers' performance, most organizations consider themselves _____, where those who get the best results are given the best rewards.

meritocracies

In the context of group cohesion, which of the following occurs when illegal actions are taken by overly zealous and loyal subordinates who believe that what they are doing will please their leaders?

ollieism

A store manager asks his employee to keep the outdated stocks of a product at the front of the shelf so that they can be sold. However, the employee is unwilling to mislead customers as this deception is inconsistent with the employee's values and beliefs. In this scenario, the employee is most likely to experience ...

person-role conflict

which of the following components of the performance management cycle involves gaining an in-depth understanding of a team or an organization's goals, the role of the followers in the goal accomplishment, and the context in which the followers operate?

planning

in the context of job satisfaction, the notion of being at work while one's brain is not fully engaged is referred to as ...

presenteeism

in the context of job satisfaction, which of the following occurs when leaders or followers are unclear about what they need to do and how they should do it?

role ambiguity

in the context of the developmental stages of groups, which of the following stages in characterized by intragroup conflict, heightened emotional levels, and status differentiation?

storming

_____ is defined as the process by which we perceive and respond to situations that challenge or threaten us

stress

which listener is demonstrating active listening skills?

the individual who has established eye contact with the speaker