Little Caesars ACE Exam

What cheese cup do you use for a deep dish?

#5 cheese cup (heaping) 1 cup per side!

Describe "Customer Focus":

.Be aware of the Customer, React Quickly .Meet every Customer at the Front Counter with: -A friendly smile -Eye contact

How many pepperonis go on a classic pizza?

30

What does ACE stand for?

Awesome Customer Experience

What Scoops do you use for 1-2 toppings in regular pizza?

Red or Blue Scoop

What cheese cup do you use for a classic Pepperoni?

#8 cheese cup (heaping)

In a regular 1-2 topping pizza, what toppings are a red scoop?

-Bacon -Mushroom (x2) -Pinapple

In a regular 3-4 topping pizza, what toppings are a white scoop?

-Bacon -Mushroom (x2) -Pinapple

In a regular 5+ topping pizza, what toppings are a white scoop?

-Mushroom (x2) -All other toppings

Describe "Apologize" in the Remedy Process:

. Apologize sincerely while restating the customer's concerns. . Never Deny the problem or make excuses. . Our goal is to make sure the customer knows that we value them. . They are important.

Describe "Take Action" in the Remedy Process:

. Explain ton the customer what you are going to do to remedy the problem. . Implement the remedy immediately or record it in the Customer Satisfaction Log, if the remedy is to be preformed on the next visit. . Apologize again and thank the customer for bringing the issue to your attention. . If necessary, involve the manager.

Describe "Decide on a Remedy" in the Remedy Process:

. Involve the customer in the decisions. . Satisfy the customer- fast and with no reservation. . If possible, give them more than they ask for exceed their expectations.

Describe "Follow-Up" in the Remedy Process:

. Make sure that the remedy has satisfied the customer before they leave. . Whenever possible, also follow up by phone to ensure the customer is completely satisfied.

Describe "Listen" in the Remedy Process:

. Stop what you're doing and give the customer your full attention. . Identify the nature of their complaint or problem. . Don't take anything personally or get defensive

Describe "Ring-up & Suggestive Selling":

.Assist the customer in the ordering process. -Tell them what your favorite item is. -Always ask if they want bred or wings or even dips with their order. -Try to sell the most possible, to make the most for the company.

Describe "Greet The Customer":

.Everyone in the store acknowledges the customer. -Eye contact & a smile -with a personalized and genuine greeting

Describe "Honor the HNR Promise":

.Now is your time to shine! -Assemble the order . -Make sure the order is 100% correct -Get it to the customer in LESS than 30 seconds EVERY time!

Describe "Kids-Kids-KIDS!":

.Talk to all the kids -Hand out Premiums to each and Every KID.

Describe "Make Me Feel Important":

.The Customer is the most important part of our business. -Let them know it and feel like it.

What are the Seven Steps for Awesome Customer Experience?

1.) Customer Focus 2.) Greet the Customer 3.) Kids-Kids-KIDS 4.) Make Me (Customer) Feel Important 5.) Ring-Up and Sugestive Selling 6.) Honor the HNR Promise 7.) Sincere Thank You!

What is the Remedy Process?

1.) Listen 2.) Apologize 3.)Decide on a remedy 4.)Take Action 5.)Follow-Up

What are the priority guidelines?

1.) Serving the Customer 2.)Complete station responsibilities 3.)Helping those who are serving the customers 4.)Prepping and Re-Stocking 5.)Detailed Cleaning

How many pepperonis go on a Deep dish Pepperoni?

32

How many pepperonis go on an Extra?

54

Describe "Sincere 'Thank You!'":

:We value each and every customer. -Make sure it shows -Give a genuine "THANK YOU" TO EVERY CUSTOMER. -Let them know know you look forward to their return visit.

In a regular 3-4 topping pizza, what toppings are a red scoop?

All other toppings

What is the HNR Promise?

Serve Every Customer with a smile and a Perfect pizza in less than 30 seconds every time!

In a regular 1-2 topping pizza, what toppings are a blue scoop?

The rest of the toppings

For a deep dish, 4+ topping pizza, what scoop should it be?

green scoop

For a deep dish, 1-3 topping pizza, what scoop should it be?

red scoop

What cheese cup do you use for an extra most bestest?

Gold cup (heaping)

What Scoops do you use for 5+ toppings regular pizza?

White

What Scoops do you use for 3-4 toppings regular pizza?

white or red