Lobster Ink #3

What do you need to ensure you meet the standards of the Food & Beverage Quality Classification ?

- 30 minutes or less, - presented nicely, and served at a correct temperature.

How long can you put the Guest on Hold when you're not certain of information?

30 seconds

Forbes Travel Guide defines Elements of luxury as only being physical

False

What is a physical element of luxury ?

Fresh Flowers, a friendly greeting, a smile

Why is it important to make eye contact?

It shows Guest you are paying attention and can help if they need assistance

According to Forbes Travel Guide, how does it affect the Guest's luxury experience if their food has not been seasoned properly?

This changes the impression the Guest has from a luxury experience, to a situation where they are required to start thinking

What is the purpose of Forbes Travel Guide Standards?

To measure what is universally considered to be luxury.

True of False: Asking Guest Permission before placing them on hold shows that you respect their time and feelings

True

True or False: A core standard of Forbes is that all employees must be extremely well groomed.

True

True or False: A luxury experience is imporssible without clean surroundings, in good condition

True

When Speaking on the telephone you should be calm clear and speak at the appropriate pace

True