lowes
review that customers need were met
recap the customers needs and the solutions you're provided close the sale or agree on next steps for follow up
S.M.A.R.T
seek out customer, meet the customers needs, add related products, services and expert advice, review that customers needs were met, thank the customer
mission statement
together, deliever the right home improvement products, with the best customer service and value, across every channel and community we serve
5 core behavior
focus on customers, deliver results, take action, show courage, continue learning
seek out customer
actively seek out and approach all customers; make no assumptions greet and engage the customer to understand their needs
add related products, services and expert advice
ask questions to understand your customers needs beyond just products consult with your expertise add lowes relevant solutions
thank the customer
authentically thank your customer invite them to return
meet the customers need
confirm the customers needs take the customer to the best solution(s) for their needs
big 3
end (in) stock, customer service, clean and safe store