lowes

review that customers need were met

recap the customers needs and the solutions you're provided close the sale or agree on next steps for follow up

S.M.A.R.T

seek out customer, meet the customers needs, add related products, services and expert advice, review that customers needs were met, thank the customer

mission statement

together, deliever the right home improvement products, with the best customer service and value, across every channel and community we serve

5 core behavior

focus on customers, deliver results, take action, show courage, continue learning

seek out customer

actively seek out and approach all customers; make no assumptions greet and engage the customer to understand their needs

add related products, services and expert advice

ask questions to understand your customers needs beyond just products consult with your expertise add lowes relevant solutions

thank the customer

authentically thank your customer invite them to return

meet the customers need

confirm the customers needs take the customer to the best solution(s) for their needs

big 3

end (in) stock, customer service, clean and safe store