LTCA 105 Exercise: Ch14 Individual Behavior

Sondra loves gardening, so she experiences high from working in a nursery where she gets to give customers advice about which plants to buy and how to help them thrive.

Job Satisfaction

Ricky's job satisfaction is low. He is likely to: a.Make external attributions b.Reduce his self-efficacy c.Leave the company d.Do better work

c.Leave the company

Alondra has captured everything in her mind, and now she is trying to decide her next actions. Which of the following activities will help her to do this? Check all that apply.

-Alondra should ask herself if she's the best person to complete the tasks on her lists. If not, she should hand the tasks over to someone else. -Alondra should look at her list and simply complete everything that takes less than two minutes of her time.

Imagine that you are a manager and your company has been realigning to be more competitive. The company just downsized, so everyone is doing more work while missing their former colleagues, and no raises or bonuses will be given out this year. How can you help your employees manage stress? Check all that apply.

-Provide opportunities to learn new skills and knowledge. -Model an attitude of lighthearted play, telling jokes and bringing toys to work.

Which of the following statements describes people who have a strong external locus of control? Check all that apply. a.They are likely to blame others when their performance is poor. b.They handle complex information well. c.They are easy to manage because they are likely to do what they are told. d.They believe that they control their destiny.

-They are easy to manage, because they are likely to do what they are told. -They are likely to blame others when their performance is poor.

Your cousins differ in their . John thinks that grandparents should have the most say in the family and parents should obey them and children should obey their parents; Johanna thinks that everyone in the family should have equal say in decisions and respect each other's different choices.

Authoritarianism

When Elliott took credit for your idea, you felt a strong negative , specifically anger.

Emotion

Elaine Hatfield, a therapist, reported feeling anxious during a therapy session. It was only later that she realized that her feelings mirrored the feelings of her client who was afraid that Elaine would ask her about her drug use.

Emotional contagion

Everybody knows that you can always count on Brian. He won't go home until the job is done, and he pays attention to the smallest details of his work.

High conscientiousness

People who are high on Machiavellianism do not do well: a.In jobs that are highly structured b.In jobs that require hard-bargaining skills c.When achieving personal goals is critical at all costs d.In win-lose situations

In jobs that are highly structured

has four components, including , which is the ability to control disruptive or harmful emotions and balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking and get in the way of what needs to be done.

emotional intelligence; self-management

Beth knows that to be a better manager, she needs to understand herself better. Which of the following would help her gain insight into herself? a.Use 360-degree feedback to understand how others perceive her behavior. b.Note every day whether she is proud of the work she's accomplished. c.Administer a personality test to her employees. d.Model her behavior as a manager on that of another very successful manager.

d.Model her behavior as a manager on that of another very successful manager.

Kumi, your coworker, has been working on his taxes for the last two months. If Kumi gets audited this year, he is likely to believe that it happened because of an cause, such as

external; the tax program he used to prepare his taxes; self-serving bias

Amy got into trouble last week. She was hanging out with some of her friends, and when they suggested that shoplifting would be fun, she went along with the idea.

high agreeableness

Margie is a visionary, and she's always willing to try something new. In the past 6 months, she's visited 25 different offices, looking for different ways to build team spirit, with the hope that she can incorporate them into her ideal company.

high openness to experience

Jennifer, a cafeteria worker, often forgets to put the cheese on sandwiches because she is easily distracted and does not focus on the task at hand," is an example of .

internal attribution

Estaban gets irritated with his coworker Delores because he thinks she talks to customers on the phone longer than necessary just because she loves to talk. Estaban is because in fact, Delores's customers have complex questions that require lengthy explanations. "

making a fundamental attribution error

You apply for a job and are invited to take a test. This questionnaire asks about your beliefs, attitudes, and work habits to determine your interests and motivations.

personality

Studies show a relationship between job performance and high levels of emotional intelligence in a variety of jobs.

positive

The client wanted all his transactions completed by 5:00 p.m., and Wanda got them done by 4:58! She was so relieved, a emotion. If Wanda often feels this way at work, she will probably be effective.

positive ; more

In an interview with McKinsey & Company, Larry Fink, the CEO of BlackRock, an investment company, says that his clients constantly ask, "What do I do with my money?" But he points out that clients only come to businesses they trust, based on the messages given by company leaders. One of Fink's skills is delivering a message that creates a connection with clients, inspiring them to trust BlackRock with their money.

relationship management

Ardetta just finished getting her RN—BSN degree, and now she's working at the Anderson Regional Medical Center in Mississippi. During her training, Ardetta learned that only nurses should give medications, but in her hospital, nursing assistants will sometimes give drugs to a patient if instructed to do so by a doctor. Ardetta isn't sure exactly what she is expected to do, and she is experiencing:

role ambiguity.

A manager increases by seeking feedback and reflecting on how her personality affects her behavior and impacts other people.

self-awareness

Whenever Ashley needs to meet with the programmer assigned to her department, Rajiv who was born in India, she is anxious because she believes all Indian men have sexist attitudes toward women. Ashley is Rajiv.

sterotype

Antonio is a telecommunications expert, and he has just been asked to determine how to maximize the effectiveness of a wireless network. He checks with several company executives to determine what they would like to see when the system is complete. Antonio is increasing to be better able to manage himself during the project.

the clarity of his objectives