MAN 3025 Exam 1

Which type of management skills are necessary to accomplish the specific kind of work done in an organization? a.Technical b.Interpersonal c.Conceptual d.Diagnostic

a.Technical

What must a decision maker understand in order to make the most effective decision possible? a.The situation driving the decision b.Feasible alternatives c.Whether there is a problem or an opportunity d.Whether the decision is programmed or nonprogrammed

a.The situation driving the decision

What does the ultimate success of a tactical plan depend on? a.The way it is carried out b.The number of people involved c.Whether a joint venture is set up d.Whether franchises are set up

a.The way it is carried out

Home builders, roofers, and painters are all examples of which type of firms? a.Retail b.Wholesale c.Construction d.Manufacturing

c.Construction

How can managers use knowledge of theory and history in contemporary organizations? a.As the basis for new, personal theories b.As abstract ideas c.As a way to set organizational goals d.To apply rules of scientific management to current issues being faced

a.As the basis for new, personal theories

In some countries, it is expected that people shake hands when they are introduced. In other cultures, the appropriate action is to bow slightly or to exchange business cards. These are examples of which type of process that vary in a global economy? a.Behavioral b.Universal c.Analytic d.Systemic

a.Behavioral

Which of the following suggests that decision makers are limited by their values and unconscious reflexes, skills, and habits? a.Bounded rationality b.Coalitions c.Evidence-based management d.Structured decision making

a.Bounded rationality

Which type of decision-making approach assumes that managers are logical, that they have complete information, that they can eliminate uncertainty, and that all of the decisions they make will be in the best interests of the organization? a.Classical b.Rational c.Evidence-based d.Experiential

a.Classical

In the event of a disaster or other unexpected calamity, where can a plan with procedures for handling the disaster be found? a.Crisis management b.Contingency planning c.A policy d.A standing plan

a.Crisis management

Darian has a profitable software company in his home country, but he wants to sell his software in international markets. He knows he can make modifications in his current facility that will work in other markets. Which type of approach to internationalization should Darian pursue? a.Exporting b.Licensing c.Strategic alliances d.Direct investment

a.Exporting

Elaine has opened a donut shop. She invested her own resources to start the business. She makes all major decisions regarding what products it provides and at what prices. Elaine will be taking full responsibility for the success or failure of the donut shop. Elaine is most likely a(n) _____. a.entrepreneur b.CPA c.venture capitalist d.investor

a.entrepreneur

When a decision maker stays with a decision even when it appears to be wrong, the behavioral process is called _________. a.escalation of commitment b.intuition c.satisficing d.risk propensity

a.escalation of commitment

Carduci Corporation is a food processing company that specializes in a complete line of artisan sausage products. The top leaders in the organization have established a strategy that involves increasing the marketing budget to grow sales. Neal is the head of the marketing department, and it is his job to develop a plan that flows from and is consistent with the strategic plan. What type of plan will Neal work to develop? a.Organizational b.Tactical c.Operational d.Mission

b.Tactical

Jewel often uses standing plans while managing inventory levels and ordering within her organization. Why are standing plans effective for this process? a.They are single-use plans that accommodate variances in orders. b.This is a large set of activities. c.Inventory and ordering occur regularly. d.There is less scope and complexity.

c.Inventory and ordering occur regularly.

Why is the contingency perspective different from universal perspectives? a.It is effective only when used in a closed system. b.It encourages rewarding employees to avoid entropy. c.It can be generalized to other situations. d.It does not attempt to identify the one best way.

d.It does not attempt to identify the one best way.

Since the company's founding, Petra and her top executives have provided a consistent message to employees that customers, employees, communities where the company did business, and shareholders were all important. This is an example of which type of informal organization dimension of managing social responsibility? a.Legal compliance b.Whistle-blowing c.Philanthropic giving d.Leadership practices

d.Leadership practices

Teresita has several open positions at her firm. What could Teresita's firm offer Millennial candidates to attract them to her firm? a.Flexibility in work arrangements b.Structure c.Long-term opportunity d.Strong corporate identity

a.Flexibility in work arrangements

Who was one of the earliest advocates of scientific management? a.Frederick Taylor b.Henri Fayol c.Max Weber d.Lyndall Urwick

a.Frederick Taylor

When a group arrives at a decision that seems to not be in the best interest of the organization but resulted from a process that avoided any conflict, what has likely occurred? a.Groupthink b.Dominance c.Satisficing d.Delphi

a.Groupthink

Who or what is generally the starting point of an organization's culture? a.Its founder b.Its CEO c.Its stockholders d.Its employees

a.Its founder

Manoj is considering the acquisition and conversion of a nearby production facility to increase output of his company. This decision is an uncommon one for Manoj to make, and he does not have a formula to follow for making this decision. Which type of decision does Manoj need to make? a.Nonprogrammed b.Classical decision model c.State of uncertainty d.Programmed

a.Nonprogrammed

Which of the following influences patterns of work-related behavior and attitudes toward work? a.Norms b.Organizational configuration c.Quality d.Social responsibility

a.Norms

Dajhia is currently a first-line manager, and wants to move up into middle management. What job title should she look for when looking at her company's internal job postings? a.Plant manager b.Supervisor c.Coordinator d.Office manager

a.Plant manager

What is an effective way to establish one common vision and direction when organizations with different cultural norms merge? a.Promote employees whose behaviors are consistent with the desired culture. b.Promote internal competition among divisions. c.Reinforce the slogans and ceremonies that made each group successful. d.Recognize that cultural change can only be achieved by replacing the top leaders of both firms.

a.Promote employees whose behaviors are consistent with the desired culture.

Ramkumar is the head of human resources at a large firm. For the past few years, his firm has had a difficult time hiring and retaining employees. What can Ramkumar do to better attract and retain today's workers? a.Provide new and different incentives. b.Use groups to keep people motivated and interested in work. c.Build large corporate campuses that foster a sense of community. d.Eliminate their presence on social media.

a.Provide new and different incentives.

Which business segment is the fastest-growing segment of small-business enterprise, with fewer than 20 employees? a.Service b.Retailing c.Construction d.Finance

a.Service

Olesia put up her personal money to start a business and hired a professional manager to run it. What can be said of Olesia? a.She is assuming the risk of the venture. b.She is considered to be a true entrepreneur. c.She hired an entrepreneur to run the business. d.She is most likely to be the one who operates the business.

a.She is assuming the risk of the venture.

Which of the following are two or more companies that work together in a joint venture or other partnership in the task environment? a.Strategic partners b.Regulators c.Interest groups d.Competitors

a.Strategic partners

When Amina needs additional employees on a short-term basis, she contacts an employment agency. This agency not only has employees Amina can contract with on a short-term basis, but it shares information on trends and economic conditions with Amina. Which aspect of the task environment does the employment agency work in when supporting Amina? a.Supplier b.Competitor c.Strategic partner d.Customer

a.Supplier

In the context of SWOT analysis, which of the following would be considered as an organization's strength? a.Unique reputation b.Poor labor relations c.Indifferent customer service d.Aging equipment

a.Unique reputation

The choice of creating an entrepreneur-friendly environment is good public policy because small businesses _____. a.are an important source of new jobs b.eliminate jobs at a slower rate than large businesses c.are the last to lay off workers during a downturn d.rarely eliminate jobs

a.are an important source of new jobs

Most successful entrepreneurs _____. a.carefully analyze market conditions b.launch their ventures in their spare time c.succeed alone d.succeed straight out of college

a.carefully analyze market conditions

The market for mountain bikes, while large, is not expected to grow much more. Ruff'n'Tuff Bikes has a major share of that market. According to the BCG matrix, Ruff'n'Tuff Bikes is a _____. a.cash cow b.dog c.question mark d.star

a.cash cow

According to the BCG matrix, businesses that have a large share of a market that is not expected to grow substantially are considered _____. a.cash cows b.dogs c.question marks d.stars

a.cash cows

Cora is an operations manager for a privately owned Midwestern trucking company. She spends the first day of each month reviewing the previous month's productivity levels and compares that information against monthly goals. This basic management function is known as _____. a.controlling b.planning c.leading d.organizing

a.controlling

Eastside Community Center (ECC) operates to "foster inclusiveness and empower teens" in the underprivileged neighborhoods of East Dalton, MN. This statement of purpose, defined by the ECC's founding board of directors, is known as the organization's _____. a.mission b.strategic goal c.tactical goal d.operational goal

a.mission

Manoj wants to be able to choose lenders, equipment, inventories, locations, and other aspects of his new business. When starting his business, Manoj should _____. a.start from scratch b.buy an existing business c.form a strategic alliance d.open a franchise

a.start from scratch

Approximately which percentage of businesses in the United States are owned by women? a.12 percent b.29 percent c.35 percent d.47 percent

b.29 percent

Which of the following is a potential drawback to the quantitative management perspective? a.There is an overabundance of decision-making tools. b.Assumptions may not be realistic. c.It cannot be used for planning and controlling. d.It does not increase overall understanding of the organizational process.

b.Assumptions may not be realistic.

Which management perspective helps contemporary managers recognize the importance of employees as valuable resources instead of mere tools? a.Administrative b.Behavioral c.Quantitative d.Operations

b.Behavioral

In which way do organizations determine alternatives for working in a particular industry or market? a.By setting operational goals b.By setting business-level strategies c.By developing corporate-level strategies d.By outlining resource allocation and action steps

b.By setting business-level strategies

Ira is a manager at a textile company. He and his staff are focused on accounting, cash management, and investment activities. In which area of the company does Ira work? a.Marketing b.Finance c.Operations d.Human resources

b.Finance

What was Henri Fayol's contribution to the field of management? a.He developed numerous techniques and strategies for eliminating inefficiency. b.He was the first to identify the specific managerial functions of planning, organizing, leading, and controlling. c.He determined what each worker should be producing, and then designed the most efficient way of doing each part of the overall task. d.He suggested that psychologists could make valuable contributions to managers in the areas of employee selection and motivation.

b.He was the first to identify the specific managerial functions of planning, organizing, leading, and controlling.

Mikel is a middle-level manager who is in the process of determining goals and objectives for his managers. He has set goals he feels are necessary to achieve the strategic goals given to him. Which of the following will these goals focus on? a.General issues to address b.How to operationalize actions c.Short-term things to accomplish d.The scope of the entire business operation

b.How to operationalize actions

Dezmon works for a large company, but lately he has been thinking about starting his own small manufacturing company. What should Dezmon keep in mind about the ability of small business owners to succeed in the manufacturing field? a.Manufacturers require few resources to start up operations. b.It is not uncommon for small manufacturers to outperform big business in innovative-driven industries. c.Manufacturers represent the fastest-growing segment of small-business enterprise. d.Manufacturers offer a higher return on time invested than any other industry group.

b.It is not uncommon for small manufacturers to outperform big business in innovative-driven industries.

Eli's company has decided to pay workers a living wage instead of a legally required minimum wage. Eli considers this part of the ethical treatment of his employees. Which type of ethical standards is Eli promoting in his organization? a.Conflict of interest b.Managerial c.Interest group regulation d.Political-legal

b.Managerial

Jinhoon owns and manages a franchise sandwich shop and pays his employees minimum wage. Recently, his employees have met to discuss how difficult it is to live on minimum wage and to ask Jinhoon to increase the wages for all workers. Which type of decision-making element must Jinhoon now respond to? a.Intuition b.Political forces c.Bounded rationality d.Risk propensity

b.Political forces

Car manufacturers must meet certain emissions standards as dictated by the federal and state governments. This requirement is an aspect of which dimension of the general environment? a.Technological b.Political-legal c.Economic d.Regulatory

b.Political-legal

Bhavik needs to address overcapacity at his plant, but he wants to avoid inappropriate assumptions and common pitfalls associated with making decisions. He wants his approach to be based on logic and sound reasoning. He also expects that his strongly held belief in benchmarking will enhance the quality of his decision. Which decision-making model should Bhavik use in this situation? a.Classical b.Rational c.Evidence-based d.Experiential

b.Rational

In order for a tactic to be successful, what must it include? a.General terms b.Specific resources and time frames c.Lack of dependence on human resources d.Available resources

b.Specific resources and time frames

Which of the following is a disadvantage to owning a franchise? a.Lack of big-business management skills b.Start-up costs c.Building the business step by step d.Lack of training in running the business

b.Start-up costs

In the introduction stage of the product life cycle, what do managers typically need to focus on? a.Product differentiation b.Supply c.Keeping costs low d.New uses for current products

b.Supply

Which of the following focuses primarily on people and action? a.Strategy b.Tactics c.Portfolio management d.Unrelated diversification

b.Tactics

Tariq's organization manufactures custom-ordered blinds. New software on its website that allows customers to select size, colors, and other features to design their own blinds is part of which dimension of its general environment? a.Economic b.Technological c.Political d.Legal

b.Technological

Polani is working on her firm's approach to social responsibility. How should she approach the development of this strategy? a.With informal dimensions of social responsibility b.The same way as any other business strategy c.Based on legal compliance d.Through ethical compliance of all employees

b.The same way as any other business strategy

How do managers with a high level of risk propensity compare with their more conservative counterparts? a.They are more likely to achieve big successes with their decisions and to incur smaller losses. b.They are more likely to achieve big successes with their decisions and to incur greater losses. c.They are less likely to achieve big successes with their decisions or to incur greater losses. d.They are less likely to achieve big successes with their decisions and more likely to incur greater losses.

b.They are more likely to achieve big successes with their decisions and to incur greater losses.

Why is it important to identify weaknesses in a SWOT analysis? a.To exploit them b.To correct them c.To neutralize threats d.To focus on strengths

b.To correct them

Which of the following is considered to be the first step in the planning process? a.Setting strategic goals b.Understanding the environment c.Establish a mission d.Developing a strategic plan

b.Understanding the environment

Bess, the purchasing manager at World Textiles, is choosing a supplier for the cotton fabric to be used for a new line of youth bedsheets from among four bidders. Bess is engaged in _____. a.bounded rationality b.decision making c.implementing alternatives d.uncertainty engagement

b.decision making

n Pleasantville, JJ's Auto Repair is where most residents go for any type of car repair. JJ employs six knowledgeable mechanics and provides these car experts with ongoing training to continually expand their knowledge and skill sets. By maintaining exceptional capabilities at his shop, JJ is solidifying his _____. a.operational plans b.distinctive competence c.resource deployment d.business scope

b.distinctive competence

The availability of natural resources and the variation in government regulation are just two of the challenges posed by _____. a.synergy b.globalization c.systems perspective d.entropy

b.globalization

The site manager for a company is negotiating for a new site to build an office complex. After several counter offers, the seller gave the company a final offer. The manager has the option to accept or reject the offer. If the manager accepts the offer, he gets a site in time to meet the relocation schedule, but at a price above budget. If he rejects the contract, he may get a more favorable price if the seller is bluffing. But he may lose out on the location and not be able to find another one in time if he does not get a more favorable price. The manager is making a decision in a state of _____. a.certainty b.risk c.uncertainty d.ambiguity

b.risk

Bishop must select a new supplier for ink before the next print run for the product's packaging or risk missing a critical shipping deadline. The first bid he received met his price point, and he accepted the bid immediately, without waiting for the other bids to arrive or do any further research. This is an example of _____. a.classical decision making b.satisficing c.rational decision making d.groupthink

b.satisficing

Which of the following is a recommendation made by the proponents of evidence-based management? a.Avoid telling unpleasant truths. b.Discourage experimentation. c.Avoid basing decisions on what has been done in the past. d.Discourage learning by doing.

c.Avoid basing decisions on what has been done in the past.

A small retail shop in the local community offers a wide variety of women's clothing at low prices. In order to be competitive with larger chains found at the mall, the store owner frequently works alone, and she has adjusted store hours to capitalize on busy days. What should this retail shop owner be pursuing as part of her general business-level strategy? a.Attracting an affluent customer market segment b.Investing in new production equipment c.Concentrating on reducing operating costs d.Investing in new amenities

c.Concentrating on reducing operating costs

What is entrepreneurship? a.Entrepreneurship is the process of buying products from manufacturers or other producers and then selling them to retailers. b.Entrepreneurship is the competition of several large firms in a market according to well-defined criteria. c.Entrepreneurship is the process of planning, organizing, operating, and assuming the risks of a business venture. d.Entrepreneurship is the process by which groups of small investors seek to make profits on companies with rapid growth potential.

c.Entrepreneurship is the process of planning, organizing, operating, and assuming the risks of a business venture.

Which of the following people is most likely to be an entrepreneur? a.Darien is a reporter for Channel 11 news. b.Jewel uses 10 percent of her income to buy stock in blue chip companies. c.Myrna used her savings to start a computer repair service. d.Armen is a teacher at a small private school.

c.Myrna used her savings to start a computer repair service.

Which type of managers are concerned with creating and managing the systems that create an organization's products and services? a.Marketing b.Human resources c.Operations d.Administrative

c.Operations

Janelle is in the process of selecting a new location for her beauty salon. She is using a rational decision-making model to evaluate the alternatives before her. Each of her four options is feasible and satisfies her decision criteria. Which of the following options should Janelle choose? a.Option A, which has low financial costs and high nonfinancial costs b.Option B, which has high financial costs and low nonfinancial costs c.Option C, which has low financial costs and low nonfinancial costs d.Option D, which has high financial costs and high nonfinancial costs

c.Option C, which has low financial costs and low nonfinancial costs

In what way can a new start-up use e-commerce to do business? a.Increased managerial competence b.Strengthen control systems c.Quickly expand a new business easily d.Reduce owner time commitment

c.Quickly expand a new business easily

Armen runs a profitable jewelry manufacturing company and sells in many international markets. However, one country he sells to has just placed a limit as to how his company can sell in that country. Which of the following will now limit how much Armen can sell? a.Tariff b.Export restraint agreement c.Quota d."Buy national" legislation

c.Quota

Which of the following is a dimension of an organization's task environment? a.Owners b.Board of directors c.Regulators d.Employees

c.Regulators

Ahmed has managed a company for seven years. He employs sixty people and has annual sales in excess of $20 million. The company he works for has no real influence in the market. Which type of business does Ahmed run? a.Entrepreneurship b.Start-up c.Small business d.New venture

c.Small business

Which type of a standing plan outlines the steps to be followed in particular circumstances? a.Project b.Rules and regulations c.Standard operating procedure d.Policy

c.Standard operating procedure

Tactical plans must flow from and be consistent with _____. a.the SWOT analysis b.an operational plan c.a strategic plan d.the mission

c.a strategic plan

Blair works at a convenience store. One of the three slushy machines in the store has clogged four times this week. Now Blair is looking at the machine and trying to decide if the problem is a bad machine, if employees are not filling it properly, or if people are just using it incorrectly. Blair is currently _____. a.eliminating feasible alternatives b.evaluating the results of a chosen alternative c.recognizing and defining the decision situation d.implementing an alternative

c.recognizing and defining the decision situation

Culture can be maintained by _____. a.mergers b.growth of rival factions in an organization c.slogans and ceremonies d.emphasizing competition among divisions

c.slogans and ceremonies

Approximately what percent of U.S. workers are employed by companies that have fewer than 20 people? a.10.5 percent b.15.5 percent c.32.5 percent d.23.5 percent

d.23.5 percent

Yui would like some advice about potentially starting a small business. Where could she go for free advice from retired executives who understand her industry? a.An advisory board b.A venture capital company c.A strategic alliance partner d.A SCORE counselor

d.A SCORE counselor

Ugar is a manager who likes change. When people become complacent, he tries to shake things up to reenergize them. Ugar is likely to see change management as: a.A cause for alarm b.Asway to attract new, long-term workers c.A way to improve the organization's social media reputation d.An opportunity

d.An opportunity

In Pleasantville, JJ's Auto Repair is where most residents go for any type of car repair. Inspired by his entrepreneurial son, JJ has decided to open a detailing shop on an adjoining property.Which type of strategy targets the market of local automobile owners for the purpose of increasing revenues? a.Resource-level b.Scope c.Corporate-level d.Business-level

d.Business-level

L'Meese is conducting a situational analysis in order to develop a five-year strategic plan. She is reviewing a summary of domestic GDP, inflation, and unemployment projections and trends. L'Meese is looking at potential growth patterns for which type of indicators? a.Legal b.Political c.Technological d.Economic

d.Economic

Which of the following describes an individual's personal beliefs about whether a behavior, action, or decision is right or wrong? a.Ethical behavior b.Unethical behavior c.Managerial ethics d.Ethics

d.Ethics

A regional mortgage company servicing a limited geographical area is a small business in which industry? a.Retail b.Wholesale c.Construction d.Finance

d.Finance

Anke is planning her production schedule for the upcoming quarter. While she does not know for sure, she feels strongly that her company will win a large contract that will affect production. Based on her intuition, Anke is thinking that she should include the purchase of additional equipment and hiring staff in her production schedule, but she does not have specific reasons for making this decision. Why is the classical model of decision making an unsuitable approach for Anke to use in this situation? a.It is based on the best evidence gained through her managerial experiences. b.It encourages learning and experimentation. c.It avoids the use of untested but strongly held beliefs. d.It rests on the assumption that managers are logical and rational.

d.It rests on the assumption that managers are logical and rational.

Selecting the course of action that would most likely lead to success would be included in which management function? a.Organizing b.Controlling c.Leading d.Planning

d.Planning

Which of the following best defines an entrepreneur? a.Someone who grows a company by buying other businesses b.Someone who runs a business for someone else c.Someone who runs a small business d.Someone who plans, organizes, operates, and assumes the risk of a new business

d.Someone who plans, organizes, operates, and assumes the risk of a new business

Amina is working on developing and implementing ideas in order to take advantage of business opportunities and challenges in the market. Which skills will Amina need to use to approach those challenges and opportunities? a.Corporate-level strategy development b.Resource deployment c.Operational planning d.Strategic management

d.Strategic management

Hua believes that people view work as a natural part of their lives. As a manager, he feels that he can get the best out of his staff by creating an environment in which they will seek and accept responsibility and where they will receive personal rewards when they reach certain goals. Hua's management style is informed by which view within the behavioral management perspective? a.Maslow's hierarchy of needs b.Administrative management c.Theory X d.Theory Y

d.Theory Y

As part of Sushil's performance review, she was given a list of goals and objectives. How will her work on these goals affect her in the future? a.They will replace the need for tactical plans. b.They will create a new mission for the organization. c.They will allow her manager to plan future work. d.They will serve as a mechanism for performance evaluation.

d.They will serve as a mechanism for performance evaluation.

Woojin often meets with government officials and executives of other organizations to shape policy and industry standards. Which level of management is Woojin? a.First-line manager b.Operating personnel c.Middle manager d.Top manager

d.Top manager

The United States, Canada, and Mexico entered into which agreement to eliminate barriers to trade among them? a.GATT b.WTO c.EU d.USMCA

d.USMCA

What are the skills and capabilities that do not enable an organization to choose and implement strategies that support its mission? a.Hazards b.Faults c.Threats d.Weaknesses

d.Weaknesses

One advantage of team decision making is that _____. a.one person can influence the entire group b.groupthink occurs in a team setting c.compromise decisions may emerge d.better decisions generally emerge

d.better decisions generally emerge

The language, values, symbols, and beliefs that guide behavior in a country are that country's _____. a.general environment b.internal environment c.external environment d.cultural environment

d.cultural environment

Junhua would like to start a business to sellcarry-out food in grocery stores and is looking for sources of financing. Junhua took out a second mortgage on his house and tapped into his savings to finance the new business. In this scenario, Junhua's source of financing falls into the category of _____. a.strategic alliances b.small business investment company c.crowdfunding d.personal resources

d.personal resources

The most important source of money for people starting up a new business is _____. a.venture capitalists b.loans c.crowdfunding d.personal resources

d.personal resources

Determinants of organizational culture include _____. a.philanthropic giving b.whistle-blowing c.ethical compliance d.shared experiences

d.shared experiences