MAN 3025 EXAM 3 modules 12-13

What is the impact of voice tone in communication?

38%

What is the impact of body language in communication?

55%

What is the impact of words in communication?

7%

What is a task group?

A group created by the organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon.

What is a team?

A group of workers that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities.

What is a virtual team?

A newer type of work team whose members interact in a virtual arena; members enter and leave the network as needed and may take turns serving as leader.

What is a functional group?

A permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

What is a virtual team?

A team comprised of people from remote worksites who work together online.

What are the advantages of written communication?

Accurate, provides a permanent record

What is the wheel pattern in communication network?

All communication flows through one central person

What is a work team?

An increasingly popular type of team; work teams are responsible for the daily work of the organization; when empowered, they are self-managed teams.

What is noise in the communication process?

Anything disrupting the communication process.

Define management by wandering around.

Approach involving spontaneous conversations with others.

Which communication network is efficient for simple and routine tasks?

Centralized network

What is role conflict?

Clear but contradictory or mutually exclusive sent role messages.

What is the circle pattern in communication network?

Closed pattern path

What is vertical communication?

Communication between levels in the organization, involving subordinates and managers

What is horizontal communication?

Communication between people at the same level.

Define informal communications.

Communication that may not follow official channels.

What is written communication?

Communication using written words

What is a cluster chain?

Communication where many people tell a few.

What is a gossip chain?

Communication where one person tells many.

What is nonverbal communication?

Communication without words or with words carrying additional meaning

What are the essential skills of a manager?

Communication, finance, critical thinking, project management.

What is a task specialist role?

Concentrating on getting the group's task accomplished.

What is interrole conflict?

Conflict between roles.

What is intrarole conflict?

Conflicting demands within the same role.

What are individual barriers to nonverbal communication?

Conflicting signals, credibility, reluctance, poor listening skills.

What is a management team?

Consists mainly of managers from various functions like sales and production; coordinates work among other teams.

What is a group?

Consists of two or more people who interact regularly to accomplish a common purpose or goal.

What is intrasender conflict?

Contradictory messages from a single source.

What is an informal or interest group?

Created by its members for purposes that may or may not be relevant to those of the organization.

What is information?

Data presented in a way or form that has meaning.

Which communication network is effective for complex and non-routine tasks?

Decentralized network with open communications

What are the steps in the communication process?

Deciding, encoding, transmitting, decoding, noise.

What is a quality circle?

Declining in popularity, quality circles, comprising workers and supervisors, meet intermittently to discuss workplace problems.

What are some ways to overcome individual barriers to nonverbal communication?

Develop good listening skills, encourage two-way communication, be aware of language and meaning, maintain credibility, be sensitive to the receiver's perspective.

What are the advantages of personal digital technology?

Enables remote work and electronic transmission of work.

What are the decisional roles?

Entrepreneur, disturbance-handler, negotiator.

What are the stages of role development?

Expected role, sent role, perceived role, enacted role.

What is oral communication?

Face-to-face conversation, group discussions, telephone calls, etc.

What are the interpersonal roles?

Figurehead, leader, liaison.

What are some ways to overcome organizational barriers to nonverbal communication?

Follow up, regulate information flows, understand richness of media.

What are the stages of team development?

Forming, storming, norming, performing.

What are the types of groups?

Functional groups, informal or interest groups, and task groups and teams.

Why choose formal written communication?

Impersonal, routine, low priority communication

What is the grapevine?

Informal communication network within an organization.

What are the disadvantages of written communication?

Inhibits feedback

What are intranets?

Internal networks within an organization.

Why do people join groups and teams?

Interpersonal attraction, group activities, group goals, need satisfaction.

What are the forms of communication in organizations?

Interpersonal communication, communication in networks and teams, organizational communication, and virtual communication.

What are the communication roles?

Interpersonal roles, informational roles, decisional roles.

What is decoding in the communication process?

Interpreting the message back into a form that has meaning to the receiver.

What are the disadvantages of personal digital technology?

Lack of face-to-face contact, loss of personal relationships.

What happens during the storming stage of team development?

Lack of unity, uneven interaction patterns, some try to become leaders.

What happens during the forming stage of team development?

Members get acquainted and test interpersonal behaviors.

What is upward communication?

Messages from subordinates to superiors

What is downward communication?

Messages from superiors to subordinates

What are the benefits of teams?

More responsibility for task performance, empowers workers, more authority and decision making, promotes flexibility and responsiveness.

What is the all-channel network in communication network?

Most decentralized, allows free flow of information among all group members

What are extranets?

Networks that allow limited access to outsiders.

What is internal noise?

Noise that is inside of one of the individuals in the interaction that creates distraction.

What is external noise?

Noise that is outside of the individuals involved in the communication interaction.

What is the chain pattern in communication network?

Offers an even flow of information among members, with two people at each end interacting with only one other person

What are the kinds of interpersonal communication?

Oral, nonverbal, written.

What is a communication network?

Pattern through which group members communicate

Why choose oral communication?

Personal, non-routine, priority communication

What are the types of teams?

Problem-solving team, management team, work team, virtual team, quality circle.

What are the disadvantages of oral communication?

Problems with inaccuracy

What are the advantages of oral communication?

Prompt feedback, easy to use

What is a socioemotional role?

Providing social and emotional support to others on the team.

What is encoding in the communication process?

Putting meaning into a form appropriate to the situation.

What is data?

Raw figures and facts reflecting a single aspect of reality.

What happens during the norming stage of team development?

Recognition and acceptance of roles and understanding of others.

Define information technology.

Resources used by an organization to manage information.

What are the characteristics of groups and teams?

Role structure, norms, cohesiveness, informal leadership.

What are some other names for teams?

Self-managed teams, cross-functional teams, high-performance teams.

What are organizational barriers to nonverbal communication?

Semantics, status differences, noise, language differences.

What is effective communication?

Sending a message in a way that the message received is as close in meaning as possible to the message intended.

What is transmitting in the communication process?

Sending the message through the appropriate channel or medium.

What are the informational roles?

Spokesperson, monitor, dissemination.

What are decision support systems?

Systems that assist in making complex decisions.

What are transaction processing systems?

Systems that process and record transactions.

What are management information systems?

Systems that provide information for managerial decision-making.

What are executive support systems?

Systems that provide information to top-level executives.

What are information systems?

Systems used to manage and process information.

What happens during the performing stage of team development?

Team focuses on the problem at hand.

Define personal digital technology.

Technology used for personal communication and work.

What is a sent role?

The messages and cues that communicate the expected role.

What is a problem-solving team?

The most popular type of team; comprises knowledge workers who gather to solve a specific problem and then disband.

What is a role?

The part individuals play in helping the group reach its goals.

What is communication?

The process of transmitting information from one person to another.

What is role structure?

The set of defined roles and interrelationships among those roles.

Define artificial intelligence.

The simulation of human intelligence in machines.

What is deciding in the communication process?

Transmitting a fact, idea, opinion, or other information to the receiver.

What is the Y pattern in communication network?

Two people close to the center, slightly less centralized

What is role ambiguity?

Unclear sent role, individual doesn't know what is expected.

What is an expected role?

What other members expect the individual to do.

What is an enacted role?

What the individual actually does in the role.

What is a perceived role?

What the individual perceives the sent role to mean.