MAN 3240 Dr. Douglas Exam 2

People's tendencies to behave consistently with social norms is:

conformity

People-oriented behaviors are also called:

consideration

Security, safety and social equality are all examples of:

cultural values

Social loafing:

develops when a perception of inequity in regard to rewards and/or blame arises in a group.

Expectancy theory suggests individuals are motivated when:

effort leads to high performance.

Research findings of leader behaviors suggest:

extremely high levels of leader task-oriented behaviors may lead to burnout in employees.

Symptoms of too much cohesion include:

failures are blamed on external factors.

Which of the following is the order Tuckman proposes for group development stages?

forming, storming, norming, performing, and adjourning

The value of the resource is its:

importance

Access to specific knowledge or skills is _______________ power.

information

Firms that are flexible, adaptable and experiment with new ideas are _________ firms.

innovative

10. Communication that is asynchronous:

is written by the sender and can be read any time by the receiver.

A professor assigns grades due to _________ power.

legitimate

Power that comes from one's organizational role or position is:

legitimate power

An informal work group refers to:

made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization.

A trusted individual who provides the employee with advice and support regarding career-related matters is a:

mentor

Political behaviors in organizations include which of the following?

negotiating, alliance building, resolving conflicting interests

A unique, non-routine, important decision requiring conscious thinking, information gathering, and careful consideration of alternatives is a(n):

non-programmed decision

Communication can be categorized into three basic types:

nonverbal, verbal, and written

Leaders who ensure their employees take part in decision making have a(n) _________________ leadership style.

participative

Which of the following is an individual antecedent of political behavior?

political skill

Situational favorableness includes which of the following conditions?

position power

The ability to influence the behavior of others to get what you want is:

power

A company with a stable culture:

predictable, rule-oriented, and bureaucratic.

A decision which centers on how things get done is a(n):

tactical decision

To enhance organizational creativity, a manager might consider focusing on:

team composition

The bounded rationality model should be used to make decisions when:

the minimum criteria are clear.

The earliest approach to the study of leadership was:

the trait approach

Strategic decisions refer to:

those setting the course of the organization.

Communication fulfills three main organizational functions which are:

transmitting information, sharing emotions, and coordination

The key factor in the effectiveness of transformational leadership is

trust

People-oriented cultures:

value fairness, supportiveness and respecting individual rights.

A memo is an example of:

written communication

Which of the following best represents the self-focused strategy of impression management?

"I am a hard worker."

Strong cultures:

Are evidenced by consensus among employees on the values of the company.

Which of the following leadership styles best serves a successful group as it has evolved to the performing stage?

Coach

A group where there is a great deal of camaraderie is a group experiencing:

Cohesion

Which of the following statements about communication is correct?

Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior.

A system of shared assumptions, values, and beliefs that indicates what is appropriate and inappropriate behavior in an organization is:

Culture

The ability to influence those in positions lower than yours is:

Downward Influence

Which of the following is an example of a Big 5 Personality trait?

Extraversion

A strong culture always outperforms a weak culture because of the consistency of expectations.

False

All decisions have major consequences and require much thought.

False

Generally speaking, the more cohesive a group is, the less productive it is because the preservation of individual feelings supersedes any task oriented role.

False

Groupthink is the tendency for individuals to put forth less effort when working in a group context.

False

House's path-goal theory is based on equity theory of motivation.

False

In the communication process, noise is found only in the external environment of the communication situation.

False

Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners.

False

Power has negative consequences but never has positive consequences.

False

Programmed decisions are unique, creative decisions.

False

Strategic decisions are usually made by middle level managers.

False

The appointed leader is often tested during the performing phase of group development.

False

The more that a party is dependent upon you, the less power you have.

False

The sender in the communication process is totally responsible for successful, effective communication between the sender and receiver.

False

The three levels of organizational culture are beliefs, assumptions and artifacts.

False

Three key traits associated with leadership are: integrity, conscientiousness and introversion.

False

Using any form of flattery in an appeal is an example of the exchange influence tactic.

False

Which of the following statements is correct with regard to the forming stage of group development?

Group members are trying to learn about one another.

NASA endured the Challenger disaster when group members conformed with top managers' decisions that launching the space shuttle in freezing temperatures was better than missing the launch window. This is an example of what group process?

Groupthink

An example of a question requiring an operational decision in response is:

How often do I go back to the stockroom to get additional products for display?

Which is the first step in the rational decision-making model?

Identify the problem

Which of the following would be a good piece of advice to offer a company that is trying to enhance organizational creativity?

Incorporate creative behavior into the performance appraisal process.

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model?

Noise

Storytelling is an effective form of communication for which of the following situations?

Orienting new employees to the company's culture.

Which of the following statements regarding intelligence is accurate?

People with high mental abilities are more likely to be viewed as leaders in their environment.

Which of the following terms is an example of biased language?

Salesman

The personal filtering of what we see and hear so as to suit our own needs is:

Selective Perception

You receive an email with the term SOX in the body and can't remember what it refers to. In this scenario, you have been impacted by which communication barrier?

Semantics

Which of the following is a factor most likely to impact a group's cohesion?

Size

___________ leaders lead employees by aligning employee goals with the leader's goals.

Transformational

A founder's values could be one explanation for the difficulty encountered when trying to change a culture.

True

Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.

True

Fiedler's contingency theory suggests different leaders can be effective in different situations.

True

Individuals with high LMX receive higher levels of resources than those with a low LMX relationship.

True

Initiating structure refers to task-based leadership behaviors.

True

Organizational culture is a system of shared assumptions, values and beliefs indicating what are appropriate and inappropriate behaviors within an organization.

True

Organizational culture will both attract potential employees and cause some to self-select out of the organization.

True

Power is the ability to get things done the way you want them to be done.

True

Research evidence exists to demonstrate that teams can reduce labor costs, increase product quality, and raise revenues.

True

The CEO of an organization has legitimate power because of his or her role.

True

The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure.

True

The performing stage of group development involves attention to work content and process.

True

The use of jargon can strengthen professional bonds with those of similar backgrounds.

True

To satisfice is to accept the first alternative that meets minimum criteria.

True

A defined set of values unique to a limited cross-section of the organization is:

a subculture

To satisfice is to:

accept the first alternative that meets your general criteria.

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is:

analysis paralysis

Process loss refers to:

any aspect of group interaction that inhibits group functioning.

Organizational culture consists of three levels:

assumptions, artifacts, and values

If an industry is highly regulated, firms competing within it likely have:

bureaucratic structures