MAN3025 Chapter 13

Match the activity used to improve team processes (on the left) with its description (on the right). 1. Creating a team charter 2. Engaging in team reflexivity 3. Giving team members a voice

1. Creating a team charter: An agreement among team members about how they will work together to make binding decisions and share accountability. 2. Engaging in team reflexivity: A process whereby team members evaluate the team's objectives, strategies, and processes. 3. Giving team members a voice: The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues.

Place the stages of group and team development in the correct order, with the first stage listed at the top and the last stage listed at the bottom.

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

Match the stage of group and team development (on the left) with its description (on the right). 1. Forming 2. Storming 3. Norming 4. Performaning 5. Adjourning

1. Forming: The process of getting oriented and acquainted. 2. Storming: The emergence of individual personalities, roles, and conflicts within the group. 3. Norming: Resolution of conflicts, and the emergence of unity and harmony among group members. 4. Performing: Concentrating on solving problems and completing tasks. 5. Adjourning: Preparing for disbandment of the group or team.

What is a characteristic of a successful work team? A. All team members share a commitment to a clearly defined purpose. B. Team members remain in contact outside normal business hours. C. Team members operate in general agreement and avoid conflict. D. Team leadership is determined by executive-level managers.

A. All team members share a commitment to a clearly defined purpose.

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party. A. Conflict B. Groupthink C. Arbitration D. Social loafing

A. Conflict

Which conditions support teamwork? (Choose every correct answer.) A. Mutual accountability among team members B. Work that is considered meaningful C. Working with ambiguous performance goals D. Being accountable to a supervisor

A. Mutual accountability among team members B. Work that is considered meaningful

Which statements about norms are true? (Choose every correct answer.) A. They exert a powerful influence on group behavior. B. They are usually discussed openly among members. C. They are general rules of behavior. D. They are typically unwritten.

A. They exert a powerful influence on group behavior. C. They are general rules of behavior. D. They are typically unwritten.

The development of team roles arises from the ______ of the team, the organization, and the team members themselves. A. expectations B. cohesion C. authority D. instructions

A. expectations

A group established by an organization to accomplish specific goals is called a(n) ______ group. A. formal B. hobby C. informal D. ancillary

A. formal

In Jack's work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of what happens during the ______ stage of group development. A. norming B. forming C. performing D. storming

A. norming

Lark's company has been operating for several years, contracting with the government to create solar arrays. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______. A. punctuated equilibrium B. groupthink C. productive processing D. proactive forecasting

A. punctuated equilibrium

Social intelligence is best expressed by ______. A. showing empathy toward others B. making decisions quickly C. leading a team with confidence D. allowing team members to work independently

A. showing empathy toward others

In Michelle's group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle's group is entering the ______ stage of group development. A. storming B. forming C. norming D. performing

A. storming

What are the components of the "Trust Triangle"? (Choose every correct answer.) A. Authority B. Empathy C. Logic D. Authenticity

B. Empathy C. Logic D. Authenticity

Which are principal examples of conflict triggers? A. Geographic differences B. Personality differences C. Intergroup differences D. Cultural differences

B. Personality differences C. Intergroup differences D. Cultural differences

Under which circumstances is spurring constructive conflict beneficial? (Choose every correct answer.) A. When trying to build consensus within the group B. When dealing with an apathetic work group C. When group members are resistant to change D. When facing high employee turnover

B. When dealing with an apathetic work group C. When group members are resistant to change D. When facing high employee turnover

When planning her company's annual sales meeting, Cynthia sets up a chat room months in advance and encourages people from each department to share their needs and concerns about the meeting. Armed with this information, Cynthia coordinates with key departmental team members to make sure they all work together to create a productive and effective sales meeting. This is an example of ______. A. accountability B. collaboration C. equilibrium D. groupthink

B. collaboration

One management responsibility is to identify when to create ______, not simply when to mitigate it. A. work B. conflict C. consensus D. synchronicity

B. conflict

Jen's department has been assigned the task of developing new flavors for the company's line of soft drinks. In this instance, the department members function as a(n) ______ group. A. sales B. formal C. informal D. continuous

B. formal

Susan's team is going through the ______ stage of team development. In this stage, team members are becoming oriented with the group's processes and getting acquainted with one another. A. storming B. forming C. norming D. performing

B. forming

Studies have shown that a conflict-free work group tends to be a(n) ______ work group. A. busy B. inactive C. warlike D. dissatisfied

B. inactive

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives. A. groupthink B. punctuated equilibrium C. stern discipline D. productive energy

B. punctuated equilibrium

A ______ is a set of behaviors that people expect of individuals in a certain position. A. template B. role C. personality type D. bias

B. role

Teams with administrative oversight of their task domains are known as ______ teams. A. informal B. self-managed C. continuous-improvement D. quality-circle

B. self-managed

Reciprocal faith in others' intentions and behaviors is known as ______. A. hope B. trust C. conforming D. collaboration

B. trust

According to a 1970s study, work groups that experience too little conflict also tend to experience which of the following? A. Infighting B. Turnover C. Apathy D. Lack of creativity

C. Apathy D. Lack of creativity

When the conversation with her coworker started to get tense, Mariah announced, "I don't want to talk about it" and left the room. Which conflict-handling style does this demonstrate? A. Obliging B. Integrating C. Avoiding D. Compromising

C. Avoiding

What makes a self-managed team unique? A. Staff members are required to do additional reporting to management. B. Supervisors do the work normally done by staff. C. Members of the team are given administrative oversight for their task area. D. Administrative oversight is provided by a third party.

C. Members of the team are given administrative oversight for their task area.

Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______. A. roles B. motivation C. collaboration D. feedback

C. collaboration

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of ______. A. social loafing B. adjourning C. conflict D. groupthink

C. conflict

Team performance improves when members demonstrate a high degree of ______. A. equilibrium B. groupthink C. fit D. conflict

C. fit

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity. A. department B. division C. group D. company

C. group

Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a ______. A. department B. crowd C. group D. team

C. group

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members. A. independence B. roles C. interdependence D. conflict

C. interdependence

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests? A. Cross-cultural B. Intergroup C. Functional D. Dysfunctional

D. Dysfunctional

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed? A. Mission statement B. Attitudes C. Trends D. Norms

D. Norms

What is a core feature of all work teams? A. Lack of conflict B. Diversity of members C. Singular leadership D. Shared purpose

D. Shared purpose

Ignoring or suppressing a conflict is known as using a(n) ______ style. A. compromising B. obliging C. dominating D. avoiding

D. avoiding

Dysfunctional conflict is ______ for the organization. A. unimportant B. necessary C. constructive D. bad

D. bad

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members. A. interaction B. conflict C. cohesion D. composition

D. composition

Sources of conflict, such as differences between personalities, groups, or cultures, are called ______. A. fire starters B. conflict vices C. social loafing D. conflict triggers

D. conflict triggers

During the first stage of team development, called ______, members get oriented and acquainted with each other. A. conforming B. performing C. norming D. forming

D. forming

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______. A. norms B. equilibrium C. diversity D. processes

D. processes

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge. A. adjourning B. forming C. performing D. storming E. norming

E. norming

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group. A. adjourning B. forming C. performing D. norming E. storming

E. storming

True or False: Social intelligence refers to the ability to connect with others in a meaningful way and recognize and understand other people's feelings and thoughts.

True