MAN3025- Lesson 03- Organizational and Social Responsibility
Which of the following is a bureaucratic organization? (elements of bureaucratic organizations)
-Qualification-based hiring -Merit based promotion -Chain of command -Division of labor -Impartial application of rules and procedures -Recorded in writing -Managers separate from owners
MEDIA ADVOCACY
AN Advocacy group tactic tha tinvolves framing issues as public issues; exposing questionable, exploitative, or unethical pracites; and forcing media coverage by buying media time or creating controversy that is likely to receive extensive news coverage
_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.
Advocacy groups
Herald Inc. has recently adopted the access card system to monitor employee movement within the company. This requires the employees to hold their identity cards against a RFID (radio-frequency identification) reader at each of the entry and exit doors for access. This process notes the time and date of entry and exit of a particular individual. The managers of the company have started enforcing the use of access cards among the employees. Which of the following concepts is illustrated in the scenario?
Behavioral substitution
In the context of the Boston Consulting Group (BCG) matrix, which of the following is a similarity between stars and cash cows?
Both have a high market share in their respective markets.
The city of Busslia has many cosmetics manufacturers but only one store, Venwanz, that sells cosmetics. All the manufacturers of cosmetics in Busslia are highly dependent on Venwanz to sell their products. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
Buyer Dependence
Veghub produces organic vegetables in the city of Relvatti. Tandwan, the only store in the city that sells organic vegetables, purchases vegetables from Veghub and other such organic food producers. Veghub is highly dependent on Tandwan for its business. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
Buyer Dependence
Zimway Inc. is a small-scale manufacturer of linen. Couture Corp., a big apparel brand, purchases linen from Zimway in large quantities. Zimway, otherwise, has very few clients, and most of them purchase linen occasionally and in minimal quantities. Therefore, business ties with Couture is crucial for Zimway's survival and success. In the context of the specific environment, which of the following concepts is illustrated in the scenario?
Buyer Dependence
Bringwo is a computer brand whose computers are compatible with a variety of processors. Patfon, a manufacturer of computer processors, makes processors that are compatible only with Bringwo's computers and is therefore highly dependent on Bringwo. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
Buyer Independence
Luis designs clothes for Vongowd, an apparel store. Vongowd sells clothes designed by a number of designers. However, Vongowd is Luis's only option to sell his clothes. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
Buyer dependence
__________is the degree to which a supplier relies on a purchaser because of the importance of that purchaser to the supplier and the difficulty of finding other purchasers for its products.
Buyer dependence
__________are graphic depictions of how managers believe environmental factors relate to possible organizational actions.
Cognitive maps
Glittenra is the largest local silver store in the town of Casempton. Famegems, a large silver jewelry chain of stores, wants to set up an outlet in Casempton. Before finalizing the decision to set up the store, the marketing team of Famegems conducts a detailed study on the business, marketing strategies, and customer base of Glittenra. In this scenario, which of the following is the marketing team of Famegems most likely using?
Competitive analysis
Many people in Rhenasia spend less as there are only a few well-paid jobs in the country. Many businesses in the country are adversely affected as the purchasing power of consumers has drastically reduced. The organizational environmental characteristic that is affecting businesses in Rhenasia is associated with the _____.
Economy of the Countrry
According to forecasts, different parts of the country Frecciatona are likely to be affected by water shortage. Following this news, the chief operations officer of Frantef Appliances, a company that manufactures and supplies household devices in Frecciatona, plans to introduce a new model of dishwasher that makes efficient use of small amounts of water. In the context of changing environments, this scenario best illustrates _____.
Environmental Uncertainty
Earlinwex, an apparel wholesaler, wants to set up a warehouse in a neighboring country that levies taxes at a low rate. Before setting up the store, the operations manager of the company travels to the country to study the political scenario that affects wholesale businesses, the regulations governing the textile industry, and the business strategies of the existing players in the market. Which of the following concepts does this scenario best illustrate?
Environmental scanning
Mintribes, a silver jewelry shop that specializes in tribal jewelry, wants to move its store to a location near tourist attractions. To decide on the location, Mintribes's store manager went to some tourist spots to analyze buyer behavior, learn about the products of the existing jewelry shops in those areas, and study the spending pattern of tourists and locals in those areas. Which of the following concepts does this scenario best illustrate?
Environmental scanning
Because of a financial crisis, Isaavne, an automobile manufacturer, terminated 200 factory employees without prior notice. As a result, the labor union filed a suit against the company on the grounds of wrongful termination, and it had to pay a large amount as fine. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
Legal Component
Maroonmania, a web design company, allows its employees to take their pets to work. The company has flexible work hours, and the employees are only required to clock 20 hours a week in office as long as they have completed their assigned tasks. They are also allowed to dress casually to work. This scenario best illustrates Maroonmania's _____.
Organizational Culture
Most of the managers and team members of Wilbesht, a pharmaceutical company, are under the age of 40. The structure of the company is informal and flexible. This scenario best illustrates Wilbesht's _____.
Organizational Culture
__________involves identifying and addressing customer needs, trends, and issues before they occur.
Proactive monitoring
Which of the following is the least aggressive tactic used by advocacy groups?
Public communications
Which of the following exemplifies a political/legal trend in the general organizational environments?
Regulations concerning the disposal of biological wastes
Klumpro, a supplier of organic milk products, sells its products to Sweedinth, a dessert store and Klumpro's long-term customer, at discounted prices. Sweedinth, in turn, features Klumpro's products in its advertisements. In the context of the supplier component of a specific environment, this scenario best illustrates _____ between Klumpro and Sweedinth.
Relationship Behavior
Cheizza, a pizza vendor in the country of Wisbane, believes that the taste of fresh cheese in its pizzas is its unique selling point. However, because of the increase in the number of pizza vendors in Wisbane, the demand for cheese increased drastically. The amount of milk produced in the country was insufficient to meet the increased demand for cheese. In the context of changing environments, which of the following does this scenario best illustrate?
Resource scarcity
Paperflamen, the largest manufacturer of notebooks in the country Delonofia, uses softwood trees to produce high-quality paper. However, because of the high demand for paper and shortage of softwood trees in the country, Paperflamen has been facing difficulties. In the context of changing environments, which of the following does this scenario best illustrate?
Resource scarcity
__________is the abundance or shortage of critical organizational resources in an organization's external environment.
Resource scarcity
Fabtabtix, a designer clothing brand, has been selling clothes in the country of Grolania for over 30 years. With more number of people becoming fashion-conscious, the sale of designer wear has increased. As a result, Fabtabtix's business has been rapidly growing over the past few years. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
Sociocultural Component
Chocblur is the only wholesaler of cooking chocolate in the town of Wescanso. Klemmy's, a famous dessert shop in Wescanso, purchases cooking chocolate only from Chocblur because transporting the chocolate from other towns would increase its overall expenses. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
Supplier Dependence
Homespar is an e-commerce site that sells home décor and kitchenware. It sources all its wooden articles, such as coasters, serving trays, and photo frames, from a rural carpentry firm because the firm charges much lower prices than other carpentry firms. The firm is also reliable in terms of quality and delivery time. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
Supplier dependence
Jipmor, an interior décor store in the city of Jeswayde, manufactures designer white oak furniture. Jipmor is highly dependent on Casode, which is the only store in Jeswayde that sells white oak wood, for the timely delivery of good-quality wood. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
Supplier dependence
When solar panels became popular in the market, Dabbanth, a company that manufactures and sells kitchenware, developed containers fitted with solar panels to keep the food in the containers heated for longer. Following this innovation, Dabbanth became a leading brand name. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
Technological Componet
Which of the following forms a component of the specific environment of an organization?
The customers
Which of the following is true of business confidence indices?
They show how sure actual managers are about future business growth.
public communications
an advocacy group tactic that relies on voluntary participation by the news media and the advertising industry to get the advocacy group's message out.
stable environments
an environement in which the rate of change is SLOW
simple environments
an environement with few environmental factors DAIRY FACTORY
competitors
are companies in the same industry that sell similar products or services to customers.
suppliers
are companies that provide material, human, financial, and informational resources to other companies
advocacy groups
are groups of concerned citizens who band together to try and influence the business practices of specific industries, busineses, and professions IE PETA MADD.
external environements
are the forces adn events outside a company that have the potential to influence or affect it.
Trisha is appointed as the new CEO of an automobile manufacturing company. She decides to introduce a new set of organizational policies to improve company-wide performance. According to the new policies, all employees and managers are required to be present at their desks for a minimum of eight hours each day and submit a report of all the tasks they perform through the day. In this scenario, Trisha is most likely using _____.
behavioral addition
To motivate employees to perform better, the human resources department of Martianse, a chain of retail apparel stores, replaced the company's fixed incentive system with a performance-based incentive system. In this scenario, Martianse's human resources department is most likely using _____.
behavioral substitution
__________are companies in the same industry that sell similar products or services to customers.
competitors
competitor component
competitors and competitive analysis
Keys to organizational culture that fosters success
consisstency, CLEAR MISSION, employee invovlement, adaptability.
general environement
consists of the economy and the technological, sociocultural, and political/legal trends that indirectly affect ALL ORGANIZATIONS EX: FED RESERVE LOWERS PRIME LENDING RATE,
five components of specific environment
customer, competitor, supplier, industry regulation, and advocacy group components of the specific environment affect businesses
sociocultural component
demographic of the general environment refers to the demographic characteristitcs, general behavior, attitudes, and beliefs of people in a particular society, sociocultural changes and trends influence organizations in two important ways.
_____ is an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.
domination
The country Bornizia recently experienced a drop in inflation. This change facilitated sales for many organizations and also increased employment. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
economy of the country
_____ is the ultimate form of commitment companies can make to their workers.
employment security
Environmental uncertainty in an organization is high when:
environmental change is extensive.
relationship behavior
focuses on establishing a mutually beneficial, long-term relationship between buyers and suppliers.
The economy is a part of the__________that influences all organizations.
general environment
cognitive maps
graphic depictions of how managers beleive environmental factors relate to possible orgainizational actions.
complex environments
have many environmental factors, NEWSPAPER BUSINESS
business confidence indices
how how confident acutal managers are about future business growth....MOST ARE CONFIDENT
opportunistic behavior
in which one party benefits at the expense of the other
The__________component of the specific environment of an organization consists of ordinances and rules that govern the business practices and procedures of specific businesses and professions.
industry regulation
While setting up his new office, an attorney ordered thick, frieze carpets for the floor. However, the building inspector had him remove the expensive carpeting. The building inspector stated that according to federal law, the office must be wheelchair accessible as it is a public area. He further explained that since wheelchairs do not maneuver well in thick, frieze carpeting, the carpets had to be removed and be replaced with smooth-textured carpets that do not restrict wheelchair maneuverability. This scenario illustrates how an organization is influenced by the _____ component of its specific environment.
industry regulation
Safefen, a safety assurance and standards association in the country of Eilenst, made it mandatory for all the toy manufacturers in the country to display the recommended age limit for each toy on its cover. In the context of the specific environment, this scenario best illustrates the effect of the _____ on organizations.
industry regulation component
The health awareness board in the country of Gelhanwa made it mandatory for all brands that sell tobacco and tobacco products to display a disclaimer highlighting the dangers of tobacco on their product covers. In the context of the specific environment, this scenario best illustrates the effect of the _____ on organizations.
industry regulation component
industry regulation component
industry regulation: consists of regulations and rules that govern the practices adn procedures of specififc industries, busineses, and professions.
reactive customer monitoring
involves identifying and adressing customer trends and problems after they occur. LISTEN TO CUSTOMER COMPLAINTS AND RESPOND TO CUSTOMER CONCERNS.
behavioral substitution
is having amnagers and employees perform a new behavior in place of another behavior.
company mission
is the business's purpose or reason for exisiting, CLEAR COMPANY MISSION
supplier dependence
is the deegree to which a company relies on that supplier because fo the importance of the supplier's product to the company and the difficulty of finding other sources for that product.
Ken was fired from his job at a paper mill for taking one week off from work even though his leave had been approved by his manager. As this action is a violation of the terms of job security, Ken filed a suit against the paper mill. He won the case, and the paper mill suffered losses as it had to pay a hefty sum to Ken as compensation. In the context of the general environment, this scenario illustrates the effect of the _____ on organizations.
legal component
Merchargy is a firm that supplies garments to apparel stores. Merchargy discovered that one of its customers, Apricoress, a large apparel store, had been selling the products sourced from Merchargy at exorbitant rates. As this was a violation of their trade contract, Merchargy filed a suit against Apricoress on the grounds of fraud and won the case. Apricoress incurred huge losses because of the compensation it had to pay Merchargy. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
legal component
When Jane appeared for an interview at Incogyn Inc., she was promised a monthly pay of $7,500 after all tax deductions. However, after her first month at work, she received only $7,230. She filed a suit against the company on the grounds of misrepresentation of information, and the company incurred losses because of the amount it had to pay as fine. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
legal component
organizational stories
members tell these to make sense of organizational events and changes and to emphasize culturally consistent assumptions, decisions, and actions.
PROACTIVE MONITORING
of customers means identifying and addressing customer needs, trends, and issues BEFORE they occur.
political/legal component
of the general environment includes legislations, regulations, and court decisions that govern and regulate business behavior. POSE ADDITIONAL RESPONISIBILITIES ON COMPANIES
Bryencia, a start-up media agency, has flexible work hours. The flexible work hours and leave policy at Bryencia boost employee morale, leading to high performance. In this scenario, the positive attitude of the employees of Bryencia is most likely a result of its _____.
organizational culture
The employees at Titanium Inc. have the freedom to plan their own schedules and are empowered to make decisions. They also believe in sharing common goals. The managers have high levels of trust in their employees, and they foster teamwork. These beliefs and attitudes represent Titanium's _____.
organizational culture
An _____ refers to the values, beliefs, and attitudes shared by organizational members.
organizational design
Organizational members use _____ to make sense of organizational events and changes and to emphasize culturally consistent assumptions, decisions, and actions.
organizational stories
A court ruling against the wrongful dismissal of employees is a development in the _____ component of the general environment.
political/legal
During a test, Zoe's teacher tells him and his classmates that if she catches them cheating, she would give them poor grades. Hence, Zoe refuses to cheat during the test though his classmates cheat when the teacher steps outside the room. In the context of Kohlberg's stages of moral development, Zoe is at the _____ of moral development in this scenario.
punishment and obedience stage
customer component
reactive and proactive monitoring of customers
environmental complexity
refers to the number and the intneisty of external factors in the environment that affect organizations
Thyimach, a machinery manufacturing company, has been purchasing iron shafts from Metaljun, a supplier of iron and steel materials, for over a decade. When Thyimach designs new models of machinery, Metaljun manufactures shafts with new specifications without asking for advance payments. Thyimach, in turn, uses only Metaljun's materials to manufacture its machinery. In the context of the supplier component of a specific environment, this scenario best illustrates _____ between Thyimach and Metaljun.
relationship behavior
Managers feel confident that they can understand, predict, and react to the external forces affecting their businesses when:
resource scarcity is low.
environemental scanning
searching the environment for important events or issues that might affect an organization, staying UP TO DATE in your industry.
three levels of organizational culture
seen: symbolic artifacts, dress codes, behaviors Heard: what people say, how decisions are made BELIEVED: widely shred assumptions, rarely discussed or thought about.
In the context of environmental complexity, a(n)__________is an environment with few environmental factors.
simple environment
Coastwed is a company that sells traditional wedding accessories in the country Calpontus. Over the past 10 years, the company has been experiencing a gradual drop in its business because of fewer people opting for marriage. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
sociocultural component
Ecru Inc. is a company that provides dairy products and meat to a fast food chain. The fast food chain regularly buys these food items from Ecru. In this scenario, Ecru is a__________of the fast food chain.
supplier
Suppliers component
suppliers, supplier dependence, buyer dependence, opportunistic behavior
When Zaprogs, a start-up, used the e-wallet system to develop an application for easy cashless transactions, a majority of people completely switched to online banking. As a result, a number of organizations that relied on hard cash transactions began to lose their business. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
technological component
specific environment
that is unique to that firm's industry and idrectly affects the way it conducts day-to-day business.
consistente organizational cultures
the company activeley defines and teaches organizational values, beliefs, and attitudes.
internal environment
the events and trends inside an organization that affect management, employees, and organizational culture
dynamic environments
the rate envirnonmental change is FAST RAPID! GAMING FOR EXAMPLE XB 360 competition is RAPID
organizational culture
the values, beliefs, and attitudes shared by orgainzational members, tight nipped, cheap, well ambitious, etc
visible artifacts
visible signs of an organizations culutre, such as the office design and layout, company dress code, and company benefits and perks, like stock options, personal parking spaces, or the private company dining room.
