MAN3025 STUDY TEST 2

Job rotation (cross training)

Involves systematically moving employees from one place to another -has not been successful in enhancing employee motivation/satisfaction -standard & routine

James gets his energy from other people, likes the big picture, and completes work before moving onto the next project. His traits illustrate the dimension of what Myers-Briggs framework?

Judging! (People who are judging type enjoy completion or being finished, where as perceiving types enjoy the process an open ended situations)

Doreen often takes up more task than she can handle, and becomes disorganized and careless. In this scenario Doreen portrays...

Low levels of conscientiousness!

Zen electricals Inc. Has internal Experts who help executives learn about how others see them and improve their performance in the future. The company is using the organization development technique called

Non-evaluative Feedback! (Gives people a better sense of how others see them and learn behaviors that will assist others in achieving work related goals through coaching and counseling)

Bluebell Inc. is a software service firm. Lately the company's HR department noticed that it's employees performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company this is an example of change in the area of

People!

Anna is excited about her new job. She thinks it will be exciting, the filling, rewarding, and allow her the standard of living she's looking for. She has made a ___ with her new employer...

Psychological Contract! (Overall set of expectations held by an individual with respect to what he or she will contribute to the organizationan and what the organization will provide for them )

Dagan systems was caught by surprise when you government regulations force them to stop one of their assembly lines until certain systems were upgraded. Do you know needs to update them on and also find a way to retain both customers and employees during the transition Dagan is going through what kind of change?

Reactive Change! (A response to circumstances as they develop and it's not preferred)

The CEO of red Inc. needs to know the names of line managers in the company who will soon be ready to take a position in middle management. The CEO can attain this information from the...

Replacement Chart! (These charts forecast technique used in succession planning to help companies visualize key job roles, current employees and existing and future vacancies)

Gerald assumes that Lucy is a poor performer and never takes her work seriously. In spite of exhibiting better performance has another job projects he refuses to work with her based on his assumptions girls behavior is an example of selective perception

Selective Perception!

job specialization

The degree to which the overall task of the organization is broken down in divided into smaller component parts

Centralization

The process of systematically retaining power and authority in the hands of higher level managers

Jason the manager is trying To determine if he will be able to reach the appropriate staffing level for the summer rush season. He is very reports that indicate the Number of people expected to be in the labor market and available for hiring when he needs them Jason is

"Forecasting the external supply chain" (Examining the availability of labor force in the market and new recruitment chain)

Pat saw an advertisement for a job opening that she thought she might be suited for. She went to the companies website to look at the job description in order to find out the...

"Tools, materials and equipment she would have to use to perform the job, educational background required for applicants, and kind of skills that a job demands"

At SuperTech Inc, A technology company, employees are given authority and are allowed to make their own decisions. The company operates in a business environment that is not predictable. The middle managers, supervisors, and employees have a degree of autonomy and are encouraged to make decisions. Which of the following concepts as illustrated in the scenario?

-Decentralization (Process of systematically delegating power and authority throughout the organization to middle and lower level managers)

job enlargement (horizontal loading)

-Developed to increase the total number of task workers perform -All workers perform a wide variety of task which reduces the level of job dissatisfaction

Jack me owns an ice cream parlor. He designed the schedule for the different task the employees have to perform in order to prevent monotony at work. According to the schedule, he serves ice cream's the next day and cleans the tables the day after that. Jimmy is using what kind of approach at his ice cream parlor?

-Job Rotation! (Involves systematically moving employees from one job to another. The jobs do not change but instead workers move from job to job)

job enrichment (vertical loading)

Assumes that increasing the range and variety of task is NOT sufficient by itself to improve employee motivation

Pete is a manager in a brace is the job characteristics approach. Pete thinks when his employees have more control over how they work they do better. Which characteristic is Pete emphasizing?

Autonomy! (Refers to how much freedom employees have while working) How or when employees should work and get their jobs done

Martin is trying to adopt more automated equipment in his soda bottling facility and Workers are resisting the change. When Martin decides to hold a meeting to explain to the workers how to change will be beneficial to them, he is using what as a mean of overcoming resistance to change?

Education!

J owns a bakery that only has 10 employees, out of which three are bakers, four are waiters,And the rest belong to the housekeeping staff. Which of the following approaches to departmentalization would work best for the bakery?

Functional departmentalization! (Groups together those jobs involving the same or similar activities) Most common in smaller organizations

Lily is a sales person. She routinely sells at a lower volume than her colleagues. However she offers excellent customer service after the sale and customers routinely give positive feedback when asked to fill out surveys. Her supervisor routinely ranks her as either above average or superior on all items of performance appraisal including output this is an example of ___ error influencing an appraisal

Halo Error! (The assessment of an employee on one dimension to spread the ratings of that employee and other dimensions)