MAN4701 Exam 2 Study Plan Questions
Which of the following is LEAST likely to be an obstacle to the delegation process?
Obstacles related to family members
Which tool describes the various responsibility relationships that exist in the organization and summarizes how the responsibilities of various managers relate to one another?
management responsibility guide
Which of the following is LEAST likely a part of the general environment?
marketing things that could be general envr: passed legislation demographics new tech social values
Tanya has a position where she has the right to advise people making a decision. This authority is known as _______.
consulting
A television program production company wants its employees to be able to focus on multiple projects at once, with project managers using workers from other parts of the organization for specific projects. Which departmentalization method best fits this situation?
matrix
The primary mechanism used by managers to activate plans is known as _______.
organizing
The process of establishing orderly uses for resources within the management system is known as ______________.
organizing
Which term refers to a process for establishing systematic resource usage in a management system?
organizing
Andrea has been given 32 different potential solutions for how her workgroup could be structured. This large number of choices has demotivated her from making a choice. This is the phenomenon known as ________.
paradox of choice
Which of the following is a decision-making tool used in risk situations when decision makers are not completely sure of the outcome of an implemented alternative?
probability theory
What type of organizational structure is best at allowing managers to focus on what the organization sells?
product
Roberta has created a plan to create a new office space for her organization. This is the planning type of ________.
program
A ________ is a plan that designates specific required action.
rule
A sales forecasting technique that predicts future sales by analyzing the opinions of salespeople as a group is known as the _________________.
salesforce estimation method
Anna is currently giving her subordinate Eddie the authority needed to perform the task delegated to him. This is a part of what step in the delegation process?
second step
Steve is using the Delphi technique to make a decision. He is compiling the group responses and sending them out to all group members. What step of the Delphi technique does this represent?
step 3
Jalen Marketing Inc. is having its leadership group use the nominal group technique to make a decision. They are having all members of the leadership group do a secret ballot on which idea to implement. This is what step of the process?
step 4
ABC Books is entering the online publishing and selling market. Emily is evaluating whether the design and layout of the company's newly developed website meet the goals and standards of the company. This is an example of ____________.
strategic control
Which step in the strategic management process consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly?
strategic control
Which term describes the process of ensuring that an organization possesses and benefits from the use of an appropriate organizational strategy?
strategic management
Which term refers to a broad and general plan developed to reach long-term objectives?
strategy
The strategic management process is generally thought to consist of five sequential and continuing steps. What is the third step?
strategy formulation
What is the fourth step in the strategic management process?
strategy implementation
Organizations with much height are usually referred to as ____________, while those with little height are referred to as ________________.
tall, flat
What is the third step of the MBO process?
Monitoring progress
Which of the following is NOT a suggestion for delegating tasks?
To break the ice, include the activities that are not essential but easy and interactive. are suggestions: Don't delegate a task because you don't want to do it. Don't delegate a task because you don't know how to do it. Realize that you cannot do it all. Learn the strengths of your employees.
_____________ refers to a firm's ability to undertake an action.
competitor capability
Amazon.com was very eager to respond to Barnes & Noble's price cuts. If Amazon.com did not respond to these price cuts, many customers may have opted to purchase a Nook instead of a Kindle. This is an example of what primary factor that influences a firm's action or reaction?
competitor motivation
Which term best describes the incentives that an organization has to undertake an action?
competitor motivation
Which component of the general environment includes new approaches to producing goods and services?
technological
The main criticism of Weber's bureaucracy focuses on what main component in the organization?
the human component
Which of the following comprises steps the decision maker takes to arrive at a choice of one alternative from a set of available alternatives?
the rational decision making process
Which of these refers to the extent to which customers may use products or services from another industry instead of the focal industry?
threat of substitute products
Which term describes the process of developing qualities in human resources that will enable them to be more productive and thus contribute more to organizational goal attainment?
training
Which management principle suggests that an individual should have only one supervisor?
unity of command
In most cases, the strategic management process involves _________ steps.
5
Mario is a restaurant owner who is implementing the organizing process in his restaurant. Mario is trying to determine who will take orders, who will clear the tables, and the details of the relationship between these individuals. Mario is implementing which step of the organizing process?
Allocating resources and directives for subtasks
The degree of responsibility that a manager possesses can be determined by appraising the manager on four dimensions. Which of the following is one of these dimensions?
Attitude toward and conduct with subordinates
Kevin's department received some criticism for past performance. He accepted responsibility for the mistakes and spared his employees the excessive criticism. Kevin is exhibiting what key dimension of responsible management behavior?
Behavior with upper management
There are six steps in the planning process. What is step 4?
Choosing the best alternative for reaching objectives
Hitomi has made her organization's structure a bureaucracy to be more efficient and better reach organizational goals. The company has impersonal relationships among employees and detailed procedures and rules. What is the third component of bureaucracy?
Clearly outlined organizational hierarchy
Bureaucracy includes three primary components: a clearly outlined organizational hierarchy, impersonal relationships among organization members, and which of the following?
Detailed procedures and rules
Which of the following is a disadvantage of division of labor?
Division of labor focuses solely on efficiency and economic benefit.
Which of the following is NOT a step of the organizing process?
Establishing goals to be achieved for the long-term survival of the organization
What is the second step in the strategic management process?
Establishing organizational direction
There are five main steps in the organizing process. Which step is characterized by collecting data to determine the success of the process?
Evaluating the results of an implemented organizing strategy
Because matrix organizations are complex and intimidating, some managers may struggle to get results. Which of these would LEAST likely help a manager succeed in a matrix?
Increase the manager's span of management
Which of the following is an advantage of matrix departmentalization?
It allows a firm to pool human resources for both short-term and long-term projects.
Which of the following is most likely an advantage of functional departmentalization?
It allows for consistent marketing messages throughout the company.
Which of the following best explains the importance of having an organizational mission?
It helps increase the probability that the organization will be successful.
Sarah is planning a department expansion and is meeting with her staff to discuss the most effective ways to handle the change. This is an example of which step in the planning process?
Listing alternative ways of reaching objectives
Which of the following is the second step in the planning process?
Listing alternative ways of reaching objectives
What is the second step of the rational decision-making process?
Listing possible alternatives for solving the problem
A local package delivery store has struggled recently with coordination, as some tasks are done more than once while other important tasks go undone. If the store were to apply Follet's guidelines on coordination which actions best fits with those guidelines?
Managers should examine the human communication process
Who had the most profound influence on classical organizing theory?
Max Weber
The __________ is a scheduling tool that emphasizes the interrelationship of tasks and shows both the estimates of time necessary to complete each activity and the sequence of activities that must be followed to complete a project.
PERT
Green Lawn Inc., a lawn care company, has been working on a plan to more efficiently mow customer lawns. The company has a chosen plan and is now implementing it. This is an example of which step in the planning process?
Putting the plans into action
Julie is the manager of Terrance and they have engaged in the Management by Objectives process. Julie is currently checking on Terrance's work and how well he is reaching his objective. This corresponds to what step in the MBO Process?
Step 3: Monitor progress
Which term refers to the process of determining appropriate courses of action for accomplishing organizational objectives?
Strategy formulation
Which of the following is a FALSE statement about responsibility?
The source of responsibility lies with the position an individual occupies.
Many contemporary management writers propose that formulating appropriate organizational strategy requires conducting a critical question analysis that involves answering four simple questions. Which of the following is NOT one of those four questions?
What are the profits and losses of the organization?
Which strategic implementation skill involves the ability to provide the organizational resources necessary to implement a strategy?
allocating skill
_________________ allows its holder to act in certain designated ways and to directly influence the actions of others through orders.
authority
Weber's most notable contribution to classical organizing theory was his concept of _________.
bureaucracy
Which of the following describes the situation when a minimal number of job activities and a minimal amount of authority have been delegated to subordinates by management?
centralization
Which of the following is an example of a traditional way of handling a programmed decision?
clerical routine
________ refers to how mindful a company is of its competitor's actions.
competitor awareness
Fort Wayne Electronics wants to match a recent price drop by its major competitor Horace Industries, but it doesn't have the cash resources to market the change as well as lose profit in the short-term. This is an example of ________.
competitor capability
As reported by Harold Koontz, several important situational factors influence the appropriateness of the size of an individual's span of management. Which of the following is NOT one of these factors?
controlling things that are factors: Similarity of functions Coordination Geographic continuity Planning
_______ involves encouraging the completion of individual portions of a task in a synchronized order that is appropriate for the overall task.
coordination
______________ is the organized arrangement of group efforts to provide unity of action while pursuing a common objective.
coordination
______________ is the responsibility of managers to synchronize the completion of individual parts of a task in order to meet the overall objective of the larger organizational task.
coordination
Which of these is implied when a maximum number of job activities and a maximum amount of authority have been delegated to subordinates by management?
decentralization
When decisions are more complicated and involve a series of steps, which of the following would best help evaluate possible decisions?
decision tree
The assignment of various portions of a particular task among a number of organization members is known as _________.
division of labor
When several individuals perform different parts of one task, this is known as ___________.
division of labor
One of the limitations of generating problem-solving alternatives is that certain alternatives may be too costly for the organization. What type of factor does this represent?
economic factor
Which of these is NOT a step in the functional similarity method of dividing job activities?
establishing a chain of command things that are steps Examining management system objectives Designing specific jobs by grouping similar activities Designating appropriate activities that must be performed to reach objectives Making specific individuals responsible for performing those jobs
Which of the following is another name for the "employee comparisons" method of performance appraisal?
forced distribution
Which of the following is defined as the relationships among organizational resources as outlined by management?
formal structure
Probably the most widely used basis for establishing departments within the formal structure is by __________________.
function
Kathryn, a faculty member, chairs a special projects committee for the university. In this position, Kathryn has authority to assign tasks to graduate student researchers, which is not usually part of her job. This is an example of what type of authority?
functional
Which of these is the most basic method of dividing job activities which suggests that management should take four simple connected steps to divide job activities?
functional similarity method
Which of the following is the final step in the MBO process?
give rewards
Greg is a manager who wants to preserve the existing way his company is doing things even if there are better ideas out there. Greg fits best the ________ decision making orientation.
hoarding
Ash is an important part of an organization's implementation team because she is talented at managing others during the implementation process. This is known as a(n) ________ skill.
interacting
Which term describes the right to make decisions and to give orders concerning the production-, sales-, or finance-related behavior of subordinates?
line authority
___________ skill is the ability to use information to determine whether a problem has arisen that is blocking implementation.
monitoring skill
Whenever a change is made to a safety protocol, Shawn is the person who decides if the change will actually be implemented. This responsibility relationship is _______.
must approve
Which term describes the process designed to ensure that each group member has equal participation in making the group decision?
nominal group technique
Which of the following is NOT a type of departmentalization mode?
organic types that are: Geographic Functional Product Matrix
Priscilla runs a small technology startup company where there are few formal rules and workers are loosely connected. This fits with which kind of structure?
organic structure
Edwin is currently working with his management team to determine for their new venture its purpose and why it should exist, which is also called ________.
organizational mission
The owners of a small regional restaurant chain are working on determining the major tasks they will need workers to do in their restaurants. This best fits which step of the organizing process?
step 2
The step of the strategic management process that involves establishing organizational direction is ________.
step 2
Which of the following represents the fifth step in the strategic management process?
strategic control
