mana 18 ch 14

Which of the following IS NOT a key to the successful execution of a ROWE?

360 degree evaluations

In defining work, the Japanese emphasize the positive effect, personal identity, and social benefits.

F

Job context is determined by the amount of responsibility in the job.

F

Job rotation and cross-training are variations of job enrichment.

F

Scientific management involves enriching job tasks and demands.

F

Task significance in the Job Characteristics Model is the degree to which one's job requires completion of a whole task.

F

The harnessing of organizational members to their work roles is called psychological connection.

F

The interdisciplinary perceptual/motor approach is more relevant to managerial, administrative, and custodial jobs.

F

The social information processing model emphasizes objective core job characteristics.

F

W. Edward Deming founded and developed scientific management.

F

Work is meaningful only when someone is paid for performing job tasks

F

Job enrichment is based on:

Herzberg's two-factor theory

A fundamental limitation of scientific management is that it undervalues the human capacity for thought and ingenuity.

T

A person's response to job characteristics and work design is equally as important as the design of the work.

T

Herzberg suggested that only certain jobs should be enriched and that the first step is to select the jobs appropriate for job enrichment.

T

Job enlargement proposes to overcome the limitations of overspecialized work, such as boredom.

T

Jobs in an assembly line manufacturing operation are highly interdependent.

T

Jobs that exhibit skill variety, task identity and significance, autonomy, and experience feedback are more likely to be satisfying.

T

Mechanistic and perceptual/motor approaches to job design result in higher personnel utilization levels.

T

Telecommuting has been around since the 1970s.

T

The Job Characteristics Model generally takes a person-job fit approach to the design of work

T

The anthropocentric approach places human considerations at the center of job design decisions.

T

The biological approach to job design emphasizes the job incumbent's interaction with physical aspects of work

T

The meaning of work is the way a person interprets and understands the value of work as part of life.

T

The use of blogs may be a source of technostress.

T

Work design and well-being include increasing worker control and managing conflict and task/job demands.

T

Work schedule has been found to be a separate facet of work autonomy.

T

Which of the following statements regarding telecommuting is most accurate?

Telecommuting is neither a cure-all nor a universally feasible alternative.

An organizational position is defined as:

a job in relation to other parts of the organization

A mobile platform of computer, telecommunication, and information technology and services is called:

a virtual office

Selecting the textbook, formulating course objectives, specifying course requirements, determining instructional methods, preparing exams, and evaluating student performance provide the college professor with:

autonomy

An analysis of medical claims at Chaparral Steel Co. identified lower back problems as the most common problem experienced by steelworkers and managers alike. The interdisciplinary approach most appropriate for this problem would be:

biological

The interdisciplinary approach to job design emphasizing the person's interaction with physical aspects of the work environment and concern with physical exertion is the:

biological approach

Job enlargement was developed to overcome the problem of:

boredom associated with scientific managements approach to jobs

According to Frederick Taylor, the role of management and the industrial engineer is to:

calibrate and define each task carefully

The mechanistic and motivational approaches to job design are most similar to:

scientific management work

In the design of jobs and work organizations, Germans:

value hierarchy and authority relationships

Contrary to the famous statement made by Harold Beneen, former Chairman of ITT, "If I had enough arms and legs and time, I'd do it all myself," all organizations must divide work. This quote reflects the understanding that jobs result from:

differentiation

The process of subdividing and departmentalizing an organization is _____; whereas, _____ is the process of linking jobs and departments into a cohesive whole.

differentiation, integration

Employees may experience techno stress when:

electronic performance monitoring is used

The harnessing of organizational members to their work roles is known as:

engagement

When a secretarial employee is given the responsibility and authority to handle certain types of correspondence, the job has been:

enriched

A significant difference between job enlargement and job enrichment is that:

enrichment vertically loads a job whereas enlargement horizontally loads a job

The sociotechnical system gives:

equal attention to technical and social considerations in job design

According to Frederick Taylor, the role of the worker is to:

execute the task

An alternative work arrangement in which employees must be present to perform job duties during a required core time but starting and ending work times can vary is:

flextime

The J.A. Counter & Associates firm has implemented a ROWEing work environment which is a reflection of:

flextime

A negative outcome of the mechanistic approach to job design is:

higher absenteeism

The anthropocentric job design approach places:

human considerations at the center of job design decision

As an office manager, you are trying to find ways to enlarge or expand several clerical jobs that you supervise. One approach is to:

increase the number of clerical tasks or duties performed by each individual

The problem of overspecialization has been addressed by:

increasing the variety in jobs

Within the interdisciplinary approach to job design, the motivational approach is grounded in:

industrial psychology

The process of connecting jobs and departments into a coordinated, cohesive whole is known as:

integration

A shortcoming of work simplification is that:

it undervalues the human capacity for thought and creativity

Job rotation and cross training are variations of:

job enlargement

The job design method aimed at increasing the motivational factors in a job is called:

job enrichment

Both job enrichment and job enlargement were intended to increase:

job satisfaction for employees

The basic building blocks of an organization are:

jobs

Lower job satisfaction, motivation, and higher absenteeism will be negative outcomes that should be anticipated with which one of the following interdisciplinary approaches to job design?

mechanistic approach

People whose jobs are high on the five core dimensions are generally:

more motivated, more satisfied, and more productive than others

The interdisciplinary approach to job design by Michael Campion and Paul Thayer does not emphasize social aspects of the work environment because:

no one approach can solve all performance problems caused by poorly designed jobs

Which of the following is NOT a basic premise of the social information processing model and the interpersonal aspects of work design?

other peoples reactions to our job related behaviors provide us with important cognitive cues as to determine whether we fit the overall culture

According to research on the meaning of work:

pattern F people view work least favorably

Ergonomics is used in the _____ approach to job designs.

perceptual/motor

The Job Characteristics Model is a/an:

person-job fit approach to job design and employee job placement

When engaged in their work, people employ and express themselves

physically, cognitively, emotionally

If you were to redesign jobs to increase the health and well-being of your workforce, similar to Scandinavian concerns, which of the following set of job characteristics would be the most beneficial?

reduce worker uncertainty, increase worker control, and manage conflict

Mass production jobs:

require minimal or surface mental attention

All of the following are approaches to job design that have been developed over the past century except:

robotics

Which of the following is an argument used to support the standardized job approach of scientific management in the early days of the American industrial revolution?

simplifying work allowed workers of diverse ethnic backgrounds to work together in a systematic way

Enlarging a job is most closely associated with which of the following core job characteristics?

skill variety

All of the following are important components or approaches to the interdisciplinary approach to job design except:

social aspects of the world environment

A job is defined as:

specific work and task activities

The degree to which a job entails completion of a whole task or complete sequence of tasks is:

task idenity

A problem with job enrichment as a strategy for work design is:

that it is based on an oversimplified motivational theory

Scientific management includes all of the following elements except:

the integration of management and work such that workers had to exercise

A major difference between the job characteristic theory and earlier approaches to job design is:

the job characteristics theory emphasizes the interaction between the individual and attributes of the job

The JDS refers to:

the survey instrument used to measure the elements in the Job Characteristics Model

While there are differences in the meaning of work among countries, similarities appear to exist in:

two common work dimensions: work content and job context

The following are guidelines which can help make electronic workplace monitoring of performance less distressful except:

using state-of-the-art monitoring equipment

Research on the social information processing view of job design supports the view that:

while objectives task complexity may be a motivator, social interaction may be an important additional source of motivation

Effortful, productive activity that results in a product or a service defines:

work

According to a recent study conducted in Egypt aimed at the disaggregation of the work autonomy component of job design theory, results indicated which of the following were three facets of work autonomy?

work method, schedule, and criteria autonomy

Scientific management focuses primarily on:

work simplification

The standardization and the narrow, explicit specification of task activities for workers defines:

work simpllification