Management 3000 Midterm

According to Follett, in _______, one party dictates the terms of the arrangement. compromise integration dominance avoidance accommodating

dominance

____ is the ability to recognize understand pay attention to and manage one's own emotions and the emotions of others emotional intelligence programmed decision heuristic nonprogrammed decision bounded rationality

emotional intelligence

in the role of ___ managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves - negotiator - disseminator - entrepreneur - figurehead - liaison

entrepreneur

The tendency of decision makers to remain committed to poor decision, even when doing so leads to increasingly negative outcomes refers to emotional intelligence. programmed decision. heuristics approach. nonprogrammed decision. escalation of commitment.

escalation of commitment

When a leader is not able to see inconsistencies among values he say he follows, it refers to which of these symptoms of the failure of ethical leadership? Ethical blindness Ethical muteness Ethical incoherence Ethical paralysis Ethical complacency

ethical incoherence

When a leader can "talk the talk" but do not "walk the talk" on values, it refers to which of these symptoms of the failure of ethical leadership? Ethical blindness Ethical muteness Ethical incoherence Ethical paralysis Ethical complacency

ethical muteness

_____ refer to our beliefs about what is right vs. wrong, good vs. evil, virtuous vs. corrupt. Ad hominem Groupthink Heuristics Ethics and morals Bounded rationality

ethics and morals

Which of the following are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction? Executive managers Middle managers First-line managers Rank-and-file employees Final consumers

executive managers

According to universalism is a principle, an action is morally right if the net benefits over costs are greatest for all affected compared with the net benefits of all other possible choices. True False

false

As part of their responsibilities, all managers get involved in planning, scheduling, and monitoring the design, development, production, and delivery of the organization's products and services. True False

false

Ethical blindness refers to when leaders are not able to see inconsistencies among values they say they follow. True False

false

For managers, in any organization, threats include product or service niches that are underserved, out-of-cycle hiring possibilities, mergers, purchases, or upgrades in equipment, space, or other assets. True False

false

The Italian Renaissance saw the reintroduction of classical knowledge and the emergence of new knowledge and learning, much of which had economic and business implications. True False

false

The first multinational corporations were located in Egypt but had branches across Middle East. True False

false

When satisficing, a decision maker selects the best solution. t/f

false

brainstorming occurs when group members choose not to voice their concerns or objections because they would rather keep the peace and not annoy or antagonize others t/f

false

in the leader role, managers pass privileged information directly to subordinates, whereas in the disseminator role, managers send information to people outside of their organization T/F

false

Which of the following profile of an organization emphasizes delivering value, competing, delivering shareholder value, goal achievement, driving and delivering results, speedy decisions, hard driving through barriers, directive, commanding, and getting things done? Adhocracy Culture Clan Culture Hierarchy Culture Market Culture System culture

market culture

Which of the following is NOT true of the specialization of labor? Specialization drastically reduced the cost of goods. Specialization drastically reduced the need for training. Instead of learning every aspect of a task, workers needed to learn one portion of it. The need to coordinate all these different tasks required a greater emphasis on management. The span of control became very narrow with specialization.

the span of control became very narrow with specialization

All of the following aspects are central to servant leadership EXCEPT: Listening to others Placing self-interest before anything else. Inspiring through trust Working toward feasible goals Helping others whenever possible

placing self-interest before anything else

Which of the following invention during the Italian Renaissance allowed the reintroduction of classical knowledge and the emergence of new knowledge and learning to spread throughout Europe? Bartering Clay coins Introduction of incentives Span of control Printing press

printing press

Which term best describe decisions that are repeated over time and for which an existing set of rules can be developed to guide the process? Emotional intelligence Programmed Heuristics Nonprogrammed Bounded rationality

programmed

ordering office supply can be described as which of these - reflective decision - programmed decision - high-involvement decision - nonprogrammed decision - self-awareness decision

programmed decision

According to Mintzberg, managers averaged 36 written and 16 verbal contacts per day with most of these activities lasting less than nine minutes. True False

true

Being honest is not simply telling the truth and avoiding deceitful behaviors; it requires leaders to be as open as possible and to describe reality fully, accurately, and in sufficient detail. True False

true

Early organizational theorists broadly categorized organizational structures and systems as either mechanistic or organic. True False

true

For managers, threats include technological breakthroughs on the part of competitors, obsolescence in their organization, and dramatically shortened product cycles. True False

true

Functional organizations are referred to as pyramid structures since they are governed as a hierarchical, top-down control system. True False

true

Natural disaster and human induced environmental problems are events such as high-impact hurricanes, and extreme temperatures as well as 'man-made' environmental disasters such as water and food crises; large-scale involuntary migration are a force that affects organizations. True False

true

Sumer, located in what is today southern Iraq and the first urban-based civilization, contained the genesis of management. True False

true

The ethical dimension of stakeholder theory is based on the view that profit maximization is constrained by justice, that regard for individual rights should be extended to all constituencies who have a stake in a business, and that organizations are not only "economic" in nature but can also act in socially responsible ways. True False

true

Unlike Taylor, Fayol focused on overall management of the corporation rather than on individual tasks involved in carrying out a firm's business. True False

true

effective managers recognize that given the complexity of many tasks, some failures are inevitable t/f

true

with evidence-based decision making, managers are encouraged to rely on data and information rather than their intuition t/f

true

Sylvia believes and tries to follow the principle that considers the welfare and risks of all parties when considering policy decisions and outcomes. She really tries incorporating a humane consideration of and for individuals and groups when deciding a course of action. Sylvia follows which of these ethical principles? Justice Rights Utilitarianism Universalism Virtue Ethics

unoversalism

Which of these describe a belief that corporations have a social responsibility beyond pure profit? CSR Sarbanes-Oxley Ethical relativism Servant leadership Stewardship

CSR

Which of the following profile of an organization emphasizes creating, innovating, visioning the future, managing change, risk-taking, rule breaking, experimentation, entrepreneurship, and uncertainty? Adhocracy Culture Clan Culture Hierarchy Culture Market Culture System culture

adhocracy culture

The contributions in the area of division of labor, coordination, and span of control came from the Babylonian king, Nebuchadnezzar. ancient Egyptians. great Greek philosopher Socrates. Babylonian king Hammurabi. Romans.

ancient egyptians

According to the environment-industry-organization fit model, Cell 2 represents which of these environments? Simple-stable environment Complex-stable environment Simple-unstable environment Complex-unstable environment None of these.

complex-stable environment

According to Follett, in _______, neither side gets exactly everything it wants, and the best each side can do is obtain a result that each can agree too. compromise integration dominance avoidance accommodating

compromise

Which of the following describe conditions when we tend to pay more attention to information that agrees with our existing beliefs and less attention to information that is contrary to our beliefs? Conditions of uncertainty Escalation of commitment Emotional intelligence conditions Time pressures Confirmation bias

confirmation bias

The interactive nature of management means that most management work is passive. abstract. unimportant. conversational. done alone.

conversational

Which of the following describe the beliefs and behaviors that determine how a company's employees and management interact inside an organization and also handle outside business transactions? Servant leadership Corporate culture Stewardship Ethical relativism Altruism

corporate culture

which of the following is a disciplined process of evaluating the quality of information, especially data collected from other sources and arguments made by other people, to determine whether the source should be trusted or whether the argument is valid - critical thinking - heuristics - satisficing - groupthink - brainstorming

critical thinking

Which of the following describes the action or process of thinking through possible options and selecting one? Decision-making Groupthink Brainstorming Bounded rationality Suppression of dissent

decision making

According to Mintzberg, which of the following role is decisional? Leader Disturbance handle Spokesperson Liaison Monitor

disturbance handle

Which of the following is an element of economic forces? Competitors and supply chain New production forces Ethics Health, food, stress Taxation

competitors and supply chain

The idea of incentives came from the ______, who gave incentives to cloth weavers for production. Babylonian king, Nebuchadnezzar ancient Egyptians great Greek philosopher Socrates Babylonian king Hammurabi Romans

babylonian king, nebuchadnezzar

Which of the following describe virtual structures? Mechanistic Vertical Boundaryless Inflexible Clustered

boundaryless

which of the following term illustrate that decision making process is limited with incomplete information as well as our capacity to process all the information - emotional intelligence - programmed - heuristics - nonprogrammed - bounded rationality

bounded rationality

________ is a process of generating as many solutions or options as possible. Critical thinking Heuristics Satisficing Groupthink Brainstorming

brainstorming

According to the environment-industry-organization fit model, certain industries—soft drink bottlers, beer distributors, food processors, and container manufacturers—would fit and align more effectively in which of these cells? Cell 3 Cell 2 Cell 4 Cell 1 None of these.

cell 1

According to the environment-industry-organization fit model, industries and firms such as computer, aerospace, airlines, and telecommunications firms would operate more effectively in which of these cells? Cell 3 Cell 2 Cell 4 Cell 1 None of these.

cell 4

According to Weber, which type of leadership consisted of familial and religious? Traditional domination Legal domination Bureaucratic domination Feudalism domination Charismatic domination

charismatic domination

Which of the following supervise rank-and-file employees and carry out day-to-day activities within departments? Executive managers Middle managers First-line managers Board of directors Vice-presidents

first line managers

Who is known as the father of scientific management? Henry Fayol Frederick Taylor Adam Smith Elton Mayo Max Weber

frederick taylor

Which of the following is the most used organizational design? Virtual structure Functional structure Matrix structure Vertical team structure Geographic structure

functional structure

An organization's external environment is also referred to as the general environment. task environment. corporate culture. competitive environment. specific environment.

general environment

Which of the following is an inclusive concept that involves all outside factors and influences that impact the operation of a business that an organization must respond or react to in order to maintain its flow of operations? General environment Task environment Corporate culture Competitive environment Specific environment

general environment

________ occurs when group members choose not to voice their concerns or objections because they would rather keep the peace and not annoy or antagonize others. Critical thinking Heuristics Satisficing Groupthink Brainstorming

groupthink

Which of the following describe a shortcoming of Taylor's work? He thought of workers as machine tools to be manipulated rather than as human beings. He generally focused on strategy and implementation instead of management system. With his work Taylor was able to make friends with employees and union but not the management. He focused on group pressures by focusing on group incentives instead of individual incentives. Taylorism, despite its claims, was not a management system designed for frontline managers but an overall theory of management.

he thought of workers as machine tools to be manipulated rather than as human beings

Tamara want to improve her decision making when she is making programmed decisions. Which of the following she should focus on? Talk to other people Systematically go through the six steps of the decision-making process Be creative Heuristics Engage in critical thinking

heuristics

Which of the following profile of an organization emphasizes efficiency, process and cost control, organizational improvement, technical expertise, precision, problem solving, elimination of errors, logical, cautious and conservative, management and operational analysis, and careful decision-making? Adhocracy Culture Clan Culture Hierarchy Culture Market Culture System culture

hierarchy culture

______ are preferred means of behavior used to obtain one's goals. Ethical dilemmas Normative ethics Ethical relativisms Instrumental values Terminal values

instrumental values

According to Follett, in _______, each party states its preferences and attempts to reach an agreement. compromise integration dominance avoidance accommodating

integration

The key statement of the contingency school is compromise wins. zone of indifference. it depends. modern bureaucracy. unity of command.

it depends

which of the following describe environmental scanning activity - Suzie occupying an executive position at ABC Manufacturing is frequently involved in strategic planning and development. - As a production manager, Jason evaluates and takes corrective action concerning the allocation and use of human, financial, and material resources at SBA Systems, Inc. - Julie, a marketing manager at TTY Tools, continually watches for changes in the business environment and monitor business indicators such as economic indicators and business cycles. - As the consumer division head of JNJ Systems, Riya continually oversees the work of her subordinates. - As a manager at CBA Rides, Mason's primary responsibility is to bring together the work of others both inside his work unit and out.

julie

James is the production manager at a large toy manufacturing company. James believes that one of his critical role is to train, counsel, motivate, and direct his subordinates. This represents which role, according to Mintzberg? Leader Disseminator Spokesperson Figurehead Liaison

leader

according to mintzberg, which of the following role in interpersonal? - leader - disturbance handle - negotiator - resource allocator - monitor

leader

As a division manager at KB Foods (KBF), Michelle maintains information links both inside and outside KBF. According to Mintzberg, this represents _____ role. negotiator disseminator spokesperson figurehead liaison

liason

The second phase of the Industrial Revolution commenced with the establishment of pyramid structure in Egypt. management as a distinct discipline of knowledge. China silk routes. English as the commercial language. incentive structures in family farming.

management as a distinct discipline of knowledge

According to Mintzberg, which of the following role is informational? Leader Disturbance handle Negotiator Resource allocator Monitor

monitor

____ rights are universal and based on norms in every society. Legal Justice Leadership Resource Moral

moral

Determining which actions are right vs. wrong represents which element of James Rest's ethical decision-making model? Moral motivation Moral judgment Moral character/action Moral sensitivity Moral intention

moral judgement

Which of the following is an element of technological forces? Currency exchange rates New production forces Ethics Pollution Wars

new production forces

buying a house can be described as which of these - reactive design - programmed decision - low-involvement decision - nonprogrammed decision - heuristics-driven decision

nonprogrammed decision

According to Caroucci, five ways organizations needlessly provoke good people to make unethical choices are as follows EXCEPT: People feel psychologically safe to speak up. Excessive pressure to reach unrealistic performance targets compromises people's choices. When individuals face conflicting goals, they feel a sense of unfairness and compromise their reasoning. Only talking about ethics when there is a scandal. When there is no positive example available, individuals react instead of choosing ethical decisions.

people feel psychologically safe to speak up

when jermain in facing novel and complex situations which decision making system would be better - reactive - reflexive - heuristics - ad hominem - reflective

reflective

The role of ________, according to Mintzberg, involves managers making decisions about who gets what, how much, when, and why. leader disturbance handle entrepreneur resource allocator liaison

resource allocator

Raine always has the tendency to selects the first acceptable solution without engaging in additional effort to identify the best solution. Raine's tendency describes which of the following? Bounded rationality Groupthink Confirmation bias Heuristics Satisficing

satisficing

_____ involves selflessly working with followers to achieve shared goals that improve collective, rather than individual, welfare Servant leadership Rights approach Stewardship Ethical relativism Altruism

servant leadership

According to the environment-industry-organization fit model, Cell 3 represents which of these environments? Simple-stable environment Complex-stable environment Simple-unstable environment Complex-unstable environment None of these.

simple-unstable environment

Which of these environmental forces include different generations' values, beliefs, attitudes, customs and traditions, habits, and lifestyles? Sociocultural Technological Economic Government and political Natural disaster and human induced environmental problems

sociocultural

Which of the following saw the reintroduction of classical knowledge and the emergence of new knowledge and learning, much of which had economic and business implications? The Italian Renaissance The Han dynasty The ancient Egyptians pyramids The Greeks during the time of Plato and Socrates The great Roman Empire

the italian renaissance

Which of the following describe internal consulting activity? At ABC Accounting, Inc. Margo's primary responsibility is to attract and retain new clients. As a vice-president of regional engagement, Tom's primary responsibility is to cultivate and maintain contacts with representatives from various constituencies outside the company, including state and federal agencies, and local civic groups. Sophia routinely uses her technical expertise to solve her company's problems, acting as an agent for organizational change and development at her organization. As a production manager at Garden Tools International (GTI), Ellen frequently gets involved in planning, scheduling, and monitoring the design, development, production, and delivery of garden tools at GTI. As a manager at CBA Rides, Mason's primary responsibility is to bring together the work of others both inside his work unit and out.

sophia

Which of the following is a characteristic of a mechanistic organizational structure? Flexible; few rules Two-way communication Participatory decision making Wide span of control Specialized tasks

specialized tasks

Amani is the newly hired manager at MyCoffee, a global coffee roasting company. As part of her responsibilities, Amani often gives interviews to media outlets and speeches to community organizations. Amani is playing the role of a leader. disseminator. spokesperson. monitor. liaison.

spokesperson

Which of the following is an element of government and political forces? Globalization New production forces Ethics Health, food, stress Taxation

taxation

Rebecca has always touted social recognition, friendship, accomplishment, and comfort as her desired goals that she is working towards in life. These are examples of ______. ethical dilemmas normative ethics ethical relativisms instrumental values terminal values

terminal values

________ are desired goals, objectives, or end states that individuals wish to pursue. Ethical dilemmas Normative ethics Ethical relativisms Instrumental values Terminal values

terminal values

Which of these describes when people trust online reviews of their companies more than what companies communicate? The #MeToo movement The culture of compliance The polarizing times The "Glassdoor" effect The regulatory scrutiny

the glassdoor effect

What made a high level of trade and economic activity possible for the ancient Sumerians? Bartering The introduction of writing Roads and infrastructure Government support The concept of profit

the introduction of writing

James believes in the principle that an action is morally right if it produces the greatest good for the greatest number of people. This represents which of these ethical principles? Justice Rights Utilitarianism Universalism Virtue Ethics

utilitarianism

Which of the following represents a consequentialist, "ends justifies means" approach? Justice Rights Utilitarianism Universalism Virtue Ethics

utilitarianism

Which of the following describe community relations activity? At ABC Accounting, Inc., Margo's primary responsibility is to attract and retain new clients. As a vice-president of regional engagement, Tom's primary responsibility is to cultivate and maintain contacts with representatives from various constituencies outside the company, including state and federal agencies, and local civic groups. Sophia routinely uses her technical expertise to solve her company's problems, acting as an agent for organizational change and development at her organization. As a production manager at Garden Tools International (GTI), Ellen frequently gets involved in planning, scheduling, and monitoring the design, development, production, and delivery of garden tools at GTI. As a manager at CBA Rides, Mason's primary responsibility is to bring together the work of others both inside his work unit and out.

vice president

____ is based on character traits such as being truthful, practical wisdom, happiness, flourishing, and well-being. Justice Rights Utilitarianism Universalism Virtue Ethics

virtue ethics

Which of the following is a characteristic of an organic organizational structure? Top down hierarchy Vertical communication Structured decision making Wide span of control Specialized tasks

wide span of control

Kotter studied a number of successful general managers over a five-year period and found that they spend most of their time - by themselves - with others - worrying about important decisions - drawing up plans - giving orders

with others

The Hawthorne studies showed that the sample size did not matter if the observations were collected at random. the wage was insignificant to the workers. work motivation is a function of a wide variety of factors, including pay, social relationships, meaning, interests, and attitudes. focus on the actual work life of the workers did not matter. attitudes do not play a major role in determining workplace outcomes.

work motivation is a function of a wide variety of factors, including pay, social relationships, meaning, interests, and attitudes

Which of the following describe Barnard's largest contribution to the study of management? Esprit de corps Unity of command Equity Zone of indifference Scalar Chain

zone of indiffernce